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@stcatharines.ca
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Jonathan Wright, Csm is listed as Manager of Customer Service at City of St. Catharines with expertise in CRM at City of St. Catharines, a company with 343 employees, based in Hamilton, Ontario, Canada. AeroLeads shows a work email signal at stcatharines.ca and a matched LinkedIn profile for Jonathan Wright, Csm.
Jonathan Wright, Csm previously worked as Manager of Customer Service - Citizens First at City Of St. Catharines and Manager, Customer Service at City Of Port Colborne. Jonathan Wright, Csm holds Security Systems Implementation & Design, Security System Installation, Repair, And Inspection Technology/Technician from Sheridan College.
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AeroLeads found 1 current-domain work email signal for Jonathan Wright, Csm. Compare company email patterns before reaching out.
Experienced Certified Service Manager (CSM) and Operations ManagerI am an accomplished professional with a diverse background in service management across various industries. My expertise lies in delivering exceptional customer service, optimizing operations, and driving strategic projects. Here’s a snapshot of my qualifications:Certified Service Manager (CSM): I hold the prestigious CSM certification, which establishes a common standard of service excellence. This credential reflects my commitment to delivering top-tier service to both internal and external clients.Industry Experience:Public Sector: I have successfully managed service delivery in the public sector, ensuring citizens receive high-quality services.Gambling & Casinos Industry: My tenure in this dynamic field involved overseeing operations, enhancing customer experiences, and maintaining compliance.Telecommunications Industry: I’ve navigated the fast-paced telecom landscape, focusing on service improvement and strategic initiatives.Skills:Customer Service: I excel in understanding and meeting customer needs, fostering strong relationships, and resolving issues promptly.Operations Management: My track record includes streamlining processes, optimizing resource allocation, and achieving operational efficiency.Coaching and Sales: I’ve coached teams to success and contributed to revenue growth through effective sales strategies.Event Management: I’ve orchestrated successful events, ensuring seamless execution and memorable experiences.Strategic Project Management: I’ve led cross-functional projects, aligning business goals with actionable plans.Education:Security Systems Implementation & Design: My educational background from Sheridan College focused on security system installation, repair, and inspection technology. This knowledge equips me to handle complex security challenges.I am passionate about driving service excellence, fostering collaboration, and making a positive impact.
Listed skills include Customer Service, Team Leadership, Alarm Systems, Access Control, and 25 others.
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St. Catharines, Ontario, Canada
-Manage the planning, staffing, coordination, execution and administration of the Citizens First division and customer service staff responsible for providing quality service to customers by addressing municipal inquiries and processing various payments by phone, email or in-person at City Hall.-Manage, lead and support the corporate customer service.
Port Colborne, Ontario, Canada
· Manage and oversee the Customer Service division for the City of Port Colborne, consisting of support staff, Full-Time, Part-Time.· Responsible for the general office administration for the department of Corporate Services. · Implement and oversee certificates of insurance tracking database and maintain all pertinent records. · Assist Customer Service.
Niagara Falls, Ontario
Scarborough, Ontario & Barrie, Ontario
Providing positive feedback/ideas to the agents I support through remote evaluations and value added coaching.Pull and Analyze Reports- log-in logouts, absences, Team stats, PSIH, agent credits…Generate a positive work environment and drive success with-in my team and the call centre. Provided 1 on 1 coaching session with each team member I supportOn call.
Toronto, Canada Area
Invoicing service calls Service calls/updating accountsSimms monitoring station data entry/updatesCancellations of accountsReprogramming receiver #’s on alarm systemsDownloading/Programming alarm systems Diagnostic testing of alarm systemsPrepared equipment for techniciansPrepared and verified work ordersMonitored data entryTrained co-op students for.
Other employees you can reach at stcatharines.ca. View company contacts for 343 employees →
Laura Bergen
Colleague at City Of St. Catharines
St. Catharines, Ontario, Canada, Canada
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MB
Matthew Bowlby C.E.T.
Colleague at City Of St. Catharines
St. Catharines, Ontario, Canada, Canada
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JD
John Daniel
Colleague at City Of St. Catharines
St Catharines, Ontario, Canada, Canada
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JR
Jim Riddell Riddell
Colleague at City Of St. Catharines
St Catharines, Ontario, Canada, Canada
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MF
Madeleine F.
Colleague at City Of St. Catharines
Greater St-Catharines-Niagara Metropolitan Area, Canada
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JH
Jake Harder
Colleague at City Of St. Catharines
Beamsville, Ontario, Canada, Canada
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RE
Robyn E
Colleague at City Of St. Catharines
Fonthill, Ontario, Canada, Canada
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TG
Thomas Gabriele
Colleague at City Of St. Catharines
Ontario, Canada, Canada
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KJ
Kylie Jones
Colleague at City Of St. Catharines
Ontario, Canada, Canada
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DC
Danny Ceglie
Colleague at City Of St. Catharines
Canada, Canada
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2 Year Diploma with Dean’s List and Honors from the Sheridan College Institute of Technology and Advanced Learning.
Quick answers generated from the profile data available on this page.
Jonathan Wright, Csm works for City of St. Catharines.
Jonathan Wright, Csm is listed as Manager of Customer Service at City of St. Catharines with expertise in CRM at City of St. Catharines.
AeroLeads has found 1 work email signal at @stcatharines.ca for Jonathan Wright, Csm at City of St. Catharines.
Jonathan Wright, Csm is based in Hamilton, Ontario, Canada while working with City of St. Catharines.
Jonathan Wright, Csm has worked for City Of St. Catharines, City Of Port Colborne, Niagara Casinos, Telus, and Home Protection Plus.
Jonathan Wright, Csm's colleagues at City of St. Catharines include Laura Bergen, Matthew Bowlby C.E.T., John Daniel, Jim Riddell Riddell, and Madeleine F..
You can use AeroLeads to view verified contact signals for Jonathan Wright, Csm at City of St. Catharines, including work email, phone, and LinkedIn data when available.
Jonathan Wright, Csm holds Security Systems Implementation & Design, Security System Installation, Repair, And Inspection Technology/Technician from Sheridan College.
Jonathan Wright, Csm is listed with skills including Customer Service, Team Leadership, Alarm Systems, Access Control, Quality Assurance, Coaching, Experienced Trainer, and Wiki Development.
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