Jonathan Wright Email & Phone Number

Fort Collins, Colorado, United States

Responsible for all delivery services for our APEX Custom Data Center offering for General Electric world wide. This service allows clients to pay for the on-premise infrastructure they use decreasing capital requirements and shifting costs to operational expenses. Dell will grow, shrink, or redeploy assets to fit client requirements enabling more flexibility to fit IT infrastructure to business needs. New project start ups, spin downs, and even divestitures are simplified.Duties include: Life cycle management of assets. Capacity planning. Budgeting. Billing and invoicing. Service quality and enhancement. New deal pricing, new service offering definitions.

Program Manager with Global Alliances Division within EMC handling large projects for enterprise outsourcing and IT services providers.Latest programs included data center consolidation and migrations spanning four countries with major EMC global partners.

• Enterprise level Customer Service representative for enterprise Fortune 500 accounts. Annual revenue account size ranges from $10 million to $90 million.• Negotiated maintenance contracts, terms, and pricing for support contracts.• Trusted advisor to clients for cost reduction in new product selection.• Established escalation procedures, client rapport with customer executives, account planning tools, and ‘health check’ dashboards.• Develop proactive procedures to inoculate customers from known technical problems.• Served as focal liaison to executive audience during problem escalations. • Provided written technical papers for outages for executive audience.

• Managed growing UNIX and Oracle environment. ISP environment supports over 300,000 end users. Enterprise applications include wireless fraud and point of sale. Summer of 1999 had 26 servers and no SAN; grew to 102 machines, 60 applications and 12 database instances with over 20 Terabytes of raw storage. • Represented TSG for project implementations and interfaced with business owners.• Interfaced with outside vendors (Sun, Oracle, EMC, and other contracting services) to ensure successful project implementation.• Established production processes, procedures, and monitoring environment.• In less than one year replaced and standardized ISP environment. Installed new Email system, new wireless Internet product, and 25 additional servers in less than six months.• Drove project to redesign Internet billing application for stability.

Mba, Marketing

Activities and Societies: • Selected to study overseas in TCU program covering business processes in Germany and implications.

Bachelor Of Arts (Ba), English Language And Literature/Letters

Monticello, AR. Minor in business.