Jonathan Wright

Jonathan Wright Email and Phone Number

Global Delivery Manager specializing in Service Delivery Management at Dell EMC @ Dell EMC
round rock, texas, united states
Jonathan Wright's Location
Fort Collins, Colorado, United States, United States
About Jonathan Wright

At Dell EMC, my role as Global Delivery Manager centers on delivering APEX Custom Data Center services globally, a testament to my proficiency in service delivery management and deployment strategies. Having had PMP certification enhances my strategic approach. I excel in life cycle management, capacity planning, and financial oversight, ensuring that General Electric and other clients benefit from adaptable infrastructure solutions.My focus has been on transforming capital expenditures into operational costs, enabling businesses like General Electric to scale with agility. This service innovation, alongside my adept problem-solving skills, has played a crucial role in the implementation of new deals and service offerings. The team and I have cultivated a reputation for quality service and customer satisfaction, which remains the cornerstone of every project we undertake.

Jonathan Wright's Current Company Details
Dell EMC

Dell Emc

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Global Delivery Manager specializing in Service Delivery Management at Dell EMC
round rock, texas, united states
Employees:
270292
Jonathan Wright Work Experience Details
  • Dell Emc
    Global Delivery Manager
    Dell Emc Oct 2014 - Present
    Fort Collins, Colorado, United States
    Responsible for all delivery services for our APEX Custom Data Center offering for General Electric world wide. This service allows clients to pay for the on-premise infrastructure they use decreasing capital requirements and shifting costs to operational expenses. Dell will grow, shrink, or redeploy assets to fit client requirements enabling more flexibility to fit IT infrastructure to business needs. New project start ups, spin downs, and even divestitures are simplified.Duties include: Life cycle management of assets. Capacity planning. Budgeting. Billing and invoicing. Service quality and enhancement. New deal pricing, new service offering definitions.
  • Emc
    Program Manager
    Emc Dec 2010 - Oct 2014
    Program Manager with Global Alliances Division within EMC handling large projects for enterprise outsourcing and IT services providers.Latest programs included data center consolidation and migrations spanning four countries with major EMC global partners.
  • Emc
    Services Account Manager
    Emc Jul 2001 - Jan 2011
    • Enterprise level Customer Service representative for enterprise Fortune 500 accounts. Annual revenue account size ranges from $10 million to $90 million.• Negotiated maintenance contracts, terms, and pricing for support contracts.• Trusted advisor to clients for cost reduction in new product selection.• Established escalation procedures, client rapport with customer executives, account planning tools, and ‘health check’ dashboards.• Develop proactive procedures to inoculate customers from known technical problems.• Served as focal liaison to executive audience during problem escalations. • Provided written technical papers for outages for executive audience.
  • Alltel
    It Supervisor
    Alltel Jun 1997 - Jul 2001
    • Managed growing UNIX and Oracle environment. ISP environment supports over 300,000 end users. Enterprise applications include wireless fraud and point of sale. Summer of 1999 had 26 servers and no SAN; grew to 102 machines, 60 applications and 12 database instances with over 20 Terabytes of raw storage. • Represented TSG for project implementations and interfaced with business owners.• Interfaced with outside vendors (Sun, Oracle, EMC, and other contracting services) to ensure successful project implementation.• Established production processes, procedures, and monitoring environment.• In less than one year replaced and standardized ISP environment. Installed new Email system, new wireless Internet product, and 25 additional servers in less than six months.• Drove project to redesign Internet billing application for stability.

Jonathan Wright Education Details

Frequently Asked Questions about Jonathan Wright

What company does Jonathan Wright work for?

Jonathan Wright works for Dell Emc

What is Jonathan Wright's role at the current company?

Jonathan Wright's current role is Global Delivery Manager specializing in Service Delivery Management at Dell EMC.

What schools did Jonathan Wright attend?

Jonathan Wright attended Texas Christian University - M.j. Neeley School Of Business, University Of Arkansas.

Who are Jonathan Wright's colleagues?

Jonathan Wright's colleagues are Sarah Condon, 董仕超, Jim Maniaci, Tarakanta Mishra, Thomas Hormuth, Wei Wei Kho, Shahbaz Shahajahan.

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