Within this role I have been responsible for:- Providing operational support, analysis and reporting within Portfolio Management. - Delivery of agreed service and project activities. - Contributing to the development of procedures and templates.- Providing support, analysis and reporting across a range of functions that include some or all of: * Portfolio Management, * Project Scheduling, * Project Management, * Business Performance Management, * Resource Management, * Financial Management, * Procurement Management and * Systems testing (planning, design, build, execution and review)- Additional areas where support, analysis and reporting may be provided include someor all of: * Asset Management, * Strategy and Planning, * Knowledge Management, * Communications Management, * General Administration and * Benefits Management

Within this role, I was responsible for:- Development of Program (including target operating rhythm, introduction and induction into Program, coaching materials).- Managing written and verbal communications (e.g. advertisement of opportunities, regular communications to wider business via email, newsletter and face to face communications). - Managing key stakeholder relationships and expectations (stakeholders comprised of Participants and their Leaders, Requestors and Managers), liaising with them in order to balance the business' needs).- Development and maintenance of online Workspace

Within this role, I was responsible for:- Recruitment, development and motivation of a team of customer-facing specialists responsible for the control and collection of overdue/overdrawn accounts; ensuring the maintenance of up to date systems and legislative knowledge- Instilling a culture of continuous improvement and learning through individual mentoring and development activity- Minimising portfolio deterioration by selecting the appropriate collection tool whilst maintaining high customer service standards for mutually beneficial outcome for customer and business- Supporting wider business unit by acting as a central point of reference on all matters relating to customer service and collections function- Maintaining team enthusiasm and morale in a challenging environment through reward and recognition initiatives.- Working to support colleagues both within own Business Unit / function and outside to ensure that the function overall operates in a smooth manner and to leverage best practice techniques.- Acting in a professional and ethical manner, in line with external legislation, bank standards and internal operating policies and procedures relevant to the position.

Managed customer enquiries and initiated contact with customers across a variety of products with the intention of educating customers of their obligations in regards to funds borrowed from the organisation across a variety of products and retrieval of these funds, and also to ensure the organisation achieve its targets in relation to reduction of write off to ensure maximum retrun fopr shareholders.

Conceived and produced marketing materials for independent legal firm, including telephonic marketing strategies. Also assessed business workflows and provided analysis of individual department earnings.