Jonathan Guaman Email & Phone Number

Remote

New York, New York, United States

- Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills- Strengthened key professional abilities including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work- Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification - Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite

Bronx, New York, United States

- Greet all visitors entering the establishment, and determined the nature and purpose of their visit in order to direct them to appropriate team members- Processed and prepared documents, such as business or government forms with high level of accuracy and attention to detail- Performed general office duties, such as ordering supplies, maintaining records management database systems, and data entry- Answer inbound customer phone calls and conduct outbound follow-up calls to customers utilizing a warm and professional customer service approach

New York, United States

-Provided excellent customer service to 65+ guests per hour at our high-traffic location-Collaborated with other team members, fostered an energetic, motivating work environment through consistent partnership-Helped to foster an energetic, collaborative work environment

Associate Of Arts And Sciences - Aas, Computer Engineering Technology/Technician, 3.0

Bachelor'S Degree, Computer Science