Jonathan Yates Email & Phone Number

Matthews, Nc, Us

Primary Information Technology advisor for the CEO/COO regarding hardware, purchases, planning, implementation, shipment and delivery, of computer assets. Responsible for the inventory and management of 100+ computer platforms, servers, desktops, and laptops. Responsible for local FortiGate firewall management, and multiple layer three Avocent stitches, in a production and development environments, segmented with VLANs. Provided, Active Directory management, Group policy, network access and domain shares, both on a local domain, Office 365 console, and in Azure. Responsible for the vetting of potential software and hardware systems prior to implementation on the Blue Fusion LAN. Migrated from standard POTs to TEAMS porting our existing telephone numbers into Office 365. Created both SSL and IPsec VPN connections allowing remote users to access domain resources via a LDAP login. Created OpenVPN server solution, allowing for mobile devices access to demonstration servers. Created reverse nginX proxy to enhance security of demonstration servers that must have internet access. Responsible, for 40+ Office 365 Exchange and user accounts. Well versed in office 2007~2019 products. Provided end user support, remote access support, and enterprise support for remote locations in Colorado, Vero Beach FL, Washington DC, Fayetteville NC, and various other locations around the world. Provided TEAMS support and services for training students and conferences in remote locations in Europe, Asia, and Africa. Actively utilize Amazon Web Services, EC2 to support local and remote training platforms, providing access to learning, in real time, utilizing remote systems that can access our local training. Created multiple instances of secure Apache Guacamole servers to facilitate HTML5 remote desktop access over HTTPS allowing for students to take our training on multiple platforms from almost any device that has an internet connection via a browser.

L3 Stratis Responsible for network communications between local and remote sites between multiple US Air Force bases and South West Asia. Hands on configuration of rules allowing for traffic across McAfee firewalls. Monitored, configured, and troubleshot local and remote sites DNS, Exchange, Active Directory, Bluecoat proxy servers, and internet connections. Utilized the Information Technology Service Management software (Remedy) ensuring that remote deployed customers were promptly provided the best service possible. Created and managed Active Directory accounts utilizing the Action Request System (ARS). Utilized and configured the Actiance software enabling video conferencing at forwardly deployed locations.

Recent graduate of Fayetteville Technical Community College in the Networking Technologies Program with a GPA of 3.7/4.0. This program focused specifically on the Open Systems Interconnect model, network operating systems, cabling and termination, with specific focus on the command line interface for configuration of Cisco switches and routers. I am familiar with Redhat and Linux distributions, and have excelled in hardware and software configuration courses.

Reston, Virginia, Us

Provided end user technical support for multiple secure department of defense networks and computer systems. Provided services for network connectivity, hardware, and software compliance in accordance with Department of Defense mandated guidelines. Served as primary Information Management Officer “IMO,” for General Dynamics personnel ensuring employees completed and certified in all training requirements for the use of its DoD networks. Planned, implemented, tested, and verified the migration of over 100 personal computer systems migrating from Windows XP to Vista, saved money by utilizing the windows automated installation tools.

Provided desktop support to L3 Communications, Titan Group, Fayetteville NC. On a daily basis responsible for the configuration and maintenance of multiple server platforms and several client operating systems. Provided customer support to remote locations, creation of local active directory and email accounts, and secure token issuance. Responsible for proper data switch configurations and LAN management. Assembled and configured Windows XP machines meeting DSS and NSA standards for security. Constructed a facility Master System Security Plan enabling L3 to self accredit new computers providing our customer with the information system security required to protect classified data. Conducted weekly database updates and maintenance of all government property, for inventory and accountability. Assisted in the creation and implementation of a standard baseline image for use on a DoD network. Constantly interacted with third party software vendors, to ensure compatibility of their software and proper configuration for use on DoD secure networks

Responsible for the daily accountability, training, and tasking of a 129-soldier company. Responsible for all records, transactions, and interaction with higher headquarters and adjacent companies. Supervised all junior company subordinates and personally mentored and tutored seven subordinate members to the next higher grade level. Facilitated and coordinated 129 personnel through rigorous training events, and ensured their training and compliance with Army regulations and standards. Supported a barrage of external programs and support requirements, while always ensuring timely and accurate deadlines were met and completed prior to job completion. Worked with Windows 98, 2000, and XP, windows office suites, and a multitude of army training and logistics software programs.