Google SEO Expert

Provided tier 1 and tier 2 on-site help desk support for small to large multi-site clients nationwide Created customized Windows 7/10 image for workstation deployment at new client sites with WDS and Clonezilla Administered and managed VMware host clusters through Vcenter to maintain high availability for mission critical serversCreated and maintained detailed technical documentation for client on various projectsDeployed firewalls, switches, wireless access points from various vendors such as Cisco MerakiLarge scale project deployments for huge restaurant business in New York and Montreal from launch to project closure, installation, tagging, patching, mounting, racking, and testing - TOMResponsible for server and network systems as an on-site engineer Configuring and troubleshooting issues related to the following technologies Windows Server, DNS, DHCP, folder permissions, VMWare servers, printers, Office 365, Mac’s, all variants of PC workstation’s, network connectivity issues, Microsoft Office Applications and the latest versions of the Microsoft Office suiteTroubleshooting and terminations of 66 block, 110 blocks, testing, signaling, toning analog, termination of RJ11 and RJ45 all variants

Responded to managed support/technical troubleshootingInterfaced with sales/technical operations departments to turn up customer orders and resolve issuesResponded to customer/internal tickets Replaced/troubleshooted PDUs on active racksUsed KVMs, idrac, VMware, RDP and other means of remote access to troubleshoot hardware Trained in Dell Server Infrastructure and self-dispatch (maintenance and repair of servers)Performed database and inventory audits to maintain up-to-date recordsMonitored servers and network to minimize downtimeRouted and cabled server racks/switches, organize racks, deploy Linux/Windows Operating SystemsPerformed disk wiping and replacement/diagnostics in active servers, and resolved RAID issues

Developed product knowledge to aid in successful sales and maintained lasting relationships with vendors and suppliersProspect new customers and contactsEstablish and maintain long-term customer and partner relationshipsOvercome customer objections to close salesShow customers the value of partnering with MYSELF and CDWMultitasked in a fast-paced environment

Built video teleconference unitsMaintained strong relationships with vendors and suppliersAttained new contracts by working with potential clients to meet their needs