Jonathan Lim Email & Phone Number

New Zealand

Auckland, New Zealand

• I performed user acceptance testing on the Ministry of Health mobile chatbot app that was being developed by the Department of Psychological Medicine at the University of Auckland. The app aims to help young people.
• Testing and analysing new content and features of the chatbot.
• Liaising with the research and development team to deliver feedback and generate discussion… Show more I performed user acceptance testing on the Ministry of Health mobile chatbot app that was being developed by the.
• Liaising with the research and development team to deliver feedback and generate discussion points.
• Documenting existing processes by mapping-out existing content and features. Show less

Palmerston North, Manawatū-Whanganui, New Zealand

Auckland, New Zealand

• My certifications include:
• Unit Standard 18496 - certified and experienced in operating 3.5 tonne counterbalance forklift with F endorsement, 2 tonne pantograph reach truck, and walk-behind stacker for use in narrow aisles of up to four pallets.
• Unit Standards 23960, 23964, and 23962 - certified in operating various self-propelled EWPs (Elevating Work Platforms) including boom, scissor, and vertical lift EWPs.
• Accredited Person Appointment renewal date July 2024.My… Show more My certifications include:
• Accredited Person Appointment renewal date July 2024.My regular duties include:
• Devanning (LCL) trucks and (FCL) sea containers.

Auckland, New Zealand

• During my 4-5 years at No. 1 Pancake, I actively engaged in learning the ropes of the family business. I started from the bottom, as a crew member, seeking to gain a thorough understanding of all aspects of the.
• Developed a new Customer Relationship Managment database… Show more During my 4-5 years at No. 1 Pancake, I actively engaged in learning the ropes of the family business. I started from the bottom, as a crew member.
• Developed a new Customer Relationship Managment database that ensured consistent customer service delivery quality to 83 high-value repeat customers.
• Interpreted relevant food handling law (Food Act 2014, Australia New Zealand Food Standards Code) from English to Korean, and presented the information orally (in Korean) to management staff.
• Performed an inventory audit and price analysis using Microsoft Excel that was used as a framework to implement new marketing strategies and facilitated resource allocation decisions.
• Sourced and acquired a new POS system that increased overall operational efficiency by 10%.

Lorne Street, Auckland, New Zealand

• Handled an average of 150+ customer interactions daily, ensuring timely delivery of products and excellent customer service in a quick-paced environment.
• Resolved customer complaints in a professional manner according to organisational policy, resulting in a 100% first contact resolution rate.
• Provided accurate product information and resolved queries via the phone, in-person, and via email.
• Trained 2 new staff annually on cash handling, food prep, and hygiene practices… Show more
• Trained 2 new staff annually on cash handling, food prep, and hygiene practices according to relevant regulations and standards.
• Assisted in maintaining a 100% food grade rating from Auckland Council by performing standardised cleaning procedures. Show less

Albany, Auckland, New Zealand

• I used my ability to learn processes quickly, work cooperatively within a team, and maintain a high level of attention to detail to perform effectively in a multi-tasking customer-facing role for 1-month.
• Demonstrated keen attention to detail in completing food safety documents, labels, and rotating stock.
• Quickly adapted to new processes in a short time-frame (1 month fixed-term job).
• Worked effectively in a team of up to 9 members, coordinating with up to 4 separate stations to… Show more I used my ability to learn processes quickly, work cooperatively within a team, and maintain a high level of.
• Worked effectively in a team of up to 9 members, coordinating with up to 4 separate stations to accomplish customer requests in a timely manner. Show less

564 East Coast Road, Mairangi Bay, Auckland

• Interacted with students one-on-one to tutor mathematics for one year.
• Created lesson plans and liaised with teachers to improve lesson effectiveness.

564 East Coast Road, Mairangi Bay, Auckland

• Organised and managed team bonding activities with new international students at Rangitoto College.
• Developed leadership skills by interacting with students from various cultural backgrounds and helping them settle into school life.

Bachelor'S Degree, Business/Commerce, General

Ncea Level 3

Activities and Societies: International Peer Support Leader, Supporting students with additional needs, Red Cross Collector, RFM School.

Bachelor Of Applied Science - Basc, Medical Imaging Technology