Following a difficult financial year for Seven West Media which resulted in my role as EUC Engineer to be made redundant, I am currently on the lookout for a Tier 1/2 IT Support position, bringing 8 years of combined experience from both IT support and customer service. As an on-site IT engineer for both Enterprise and small IT environments, I am passionate about learning new technologies and thrive on meticulously analyzing and solving complex technical issues. Known for my drive to work autonomously and effectively within teams, I leverage my strong communication skills to deliver impactful IT solutions. I am eager to apply my hands-on experience to contribute to a dynamic IT support organisation.
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End User Compute EngineerEthanMelbourne, Vic, Au -
End User Compute EngineerSeven West Media Jun 2023 - Jun 2024Docklands, Victoria, Australia• Oversaw the entire IT asset lifecycle of about 250 users over in the Docklands office which included facilitating the EUC device refreshes for any legacy Desktop PCs, laptops and tablets.• Provided quality IT desktop support for internal, regional as well interstate end-users on issues relating to their Windows 10/11 and Mac laptops, tablets, and phones. • Collaborated with vendors and service delivery manager to ensure seamless service operation with minimal interruptions, by liaising hardware repair and printer maintenance with our partners such as HP, Fuji and Canon.• Ensured timely incident ticket resolution and service request completion within the given SLA timeframe through the use of Ivanti.• Monitored and Managed thousands of endpoints through the use of MDM tools such as Intune and SCCM as well as regularly push out configuration policies, updates or newer version of applications thorugh those MDM tools. -
Technology Sales AssociateOfficeworks Jun 2019 - Jun 2023Melbourne, Victoria, Australia• Provided quality customer service for the technology and stationary departments• Managed and assisted in stock replenishments• Operated at POS and photocopy machinery -
It System EngineerEver Higher Data Recovery Centre Singapore Dec 2016 - Jan 2019Singapore• Troubleshoot Client Level 1 and Level 2 IT Issues via phone, remote tools, on-site support and email for various OSplatforms such as Windows and Mac OS• Perform minor repairs to hardware, software or peripheral equipment based on companystandard.• Preparation of documents and proposals for standard IT practices to submit to End-User.• Maintained IT Inventory records and accounts for clients.• Researched and implemented the growing line of IT products to help increase productivity for thecustomer. -
It Business AnalystThatz International Pte Ltd Jan 2015 - Dec 2016Singapore, Singapore
Jonathan Yu Skills
Jonathan Yu Education Details
Frequently Asked Questions about Jonathan Yu
What company does Jonathan Yu work for?
Jonathan Yu works for Ethan
What is Jonathan Yu's role at the current company?
Jonathan Yu's current role is End User Compute Engineer.
What schools did Jonathan Yu attend?
Jonathan Yu attended Monash University.
What are some of Jonathan Yu's interests?
Jonathan Yu has interest in Writing, Taekwondo, Reading Leisure Novels, Health, Children, Education, Science And Technology, Star Wars, Human Rights, Movies.
What skills is Jonathan Yu known for?
Jonathan Yu has skills like Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales, Leadership, Training, Photoshop, Creative Writing, Screenwriting.
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Jonathan Yu
Greater Brisbane Area -
Jonathan Yu
Huntleys Point, Nsw -
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