• Oversaw the entire IT asset lifecycle of about 250 users over in the Docklands office which included facilitating the EUC device refreshes for any legacy Desktop PCs, laptops and tablets.• Provided quality IT desktop support for internal, regional as well interstate end-users on issues relating to their Windows 10/11 and Mac laptops, tablets, and phones. • Collaborated with vendors and service delivery manager to ensure seamless service operation with minimal interruptions, by liaising hardware repair and printer maintenance with our partners such as HP, Fuji and Canon.• Ensured timely incident ticket resolution and service request completion within the given SLA timeframe through the use of Ivanti.• Monitored and Managed thousands of endpoints through the use of MDM tools such as Intune and SCCM as well as regularly push out configuration policies, updates or newer version of applications thorugh those MDM tools.

• Provided quality customer service for the technology and stationary departments• Managed and assisted in stock replenishments• Operated at POS and photocopy machinery

• Troubleshoot Client Level 1 and Level 2 IT Issues via phone, remote tools, on-site support and email for various OSplatforms such as Windows and Mac OS• Perform minor repairs to hardware, software or peripheral equipment based on companystandard.• Preparation of documents and proposals for standard IT practices to submit to End-User.• Maintained IT Inventory records and accounts for clients.• Researched and implemented the growing line of IT products to help increase productivity for thecustomer.