Lead operations and strategic directions with full responsibility for bottom-line factors, including long-range planing, product development and management, and software development process, provide cross-functional management: Direct sales and marketing, operations and finance departments. Oversee major pricing decisions and perform monthly financial evaluations of company results.Key Achievements:Created company from scratch that has become the leading luxury DMC in Panama.Work together with Panama's Tourism Office to develop marketing strategies to position Panama in the global market.Successfully designed and implemented workflows to have a more efficient operation.Involved in the selection and implementation process of the company's technological platforms.Selected by Conde Nast Traveler Magazine as 2020 Top Travel Specialist for Panama.Responsibilities:Manage an international team of 6 people which include finances, accounting, operations, sales and marketing.Participate in international confferences.Market research and analyze KPI data.Negotiate rates and partnerships with vendors.

Worked as a waiter in the various F&B venues of the property and was responsible of set up for opening and closing of restaurants.Led the team and operations for the daily breakfast service.Worked together with the F&B manager in developing and improving systems for staff schedules.Built and improved KPI data to better read and analyze our customers wants, needs and expectations.

Preparing and cooking gourmet dishes for in room dining and events, supervise and manage food inventories.