Executive Director, Global Dealer Network Development
CurrentExecutive Director and Global lead for all Network Development activities for CadillacLead for Project Pinnacle (new Franchised Dealer margin and reward program) - completed reorganization of the the Cadillac Dealer margin and rewards for the US market in 18 months. Moved focus to rewarding the dealer partners for delivering a luxury customer experience and Cadillac's new tiered brand standards. Undertook extensive bench-marking of competitive set, customer data and market trends. Required building strong and trusting relationships with many internal and external parties (Dealers, Legal, State Authorities and Dealer Association) to gain acceptance for change. Personally lead the regional communication, National question and answer calls and Dealer specialist sub-committee working group to manage transition and acceptance of the significant business change. Developed next generation Retail Corporate Image for Cadillac Globally.Lead development of a new exclusive Cadillac Training Academy - covers all aspects of Dealer Training from Leadership through Technical Training. Development of dedicated Cadillac Network Team in Global Regions (including big three US, China and Canada). Functional reporting and support structure implemented.Responsible for Key Metropolitan Strategy - site control, ownership change and long term Dealer Network blueprintBusiness Management and Dealer Profitability - developed joint long term plan with Investor / Dealer partners to drive improvements in Dealer profitability.Responsible for developing Future Distribution Network Strategy - Digital, Physical and Mobility / Ownership scenariosFranchise, Dealer and Importer Relations - utilized a wide range of leadership, influencing and relationship building skills whilst getting buy-in to the new strategic direction for Cadillac's distribution channel.
