Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Managed bookings using Pims software to schedule, cancel and re-arrange appointments. Resolved minor customer issues and requests for information, escalating complex problems to line manager.Key achievements: • Handled and replied to 100+ phone calls and emails on a daily basis • Synchronized the appointment setting procedures which resulted in attaining an error-free appointment scheduling mechanism • Actioned 50 emails daily and handled up to 40 incoming phone calls

Delivered front of desk duties with warm and professional manner.Expertly handled complaints and recorded customer feedback to enhance guest experience.Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.Main achievements: • Assisted in recruiting and training four new receptionists • Attained a 99% customer satisfaction level based on the feedback forms for the year 2022 • Reduced waiting times through effective time and resource management

Excellent organisation and timekeeping skills, with a passion for delivering good quality, careful work individually and in a team. Solving any queries or complaints quickly, leaving customers fully satisfied. Quick to learn new systems, processes, and new skills. Compliments from customers on the excellent customer experience I provided in helping them with their queries and problems with their staying.Main achievements:• The first member of the team to complete successfully all training required and promoted to an expert level within the first nine months from my incorporation• Proactively deciding to work beyond my duty manager’s responsibilities during the Covid-19 outbreak, and always willing to go the extra-miles • Volunteering for view in site activities to help the company to set up a risk assessment procedure upon return to business post COVID-19• More than ten positive Trip Advisor’s reviews which contributed to improving the company ranking over 10 points against the competitors within the County

Ensured customers were fully satisfied and willing to come back; handled and dealt with complaints with a pleasant manner. I demonstrated to work under pressure while keeping the focus on providing excellent standards of customer service to achieve customer loyalty, business growth and success.Main achievements:• Won the Welwyn Oscars Awards 2017 as the best waiter service provided in Welwyn • Over 100x five stars reviews received on the company website by many customers for the excellent customer service I provided • Help to find a more convenient supplier and managing all aspect of procurement efficiently