The Service Operations Manager is a senior and key role within the Student Counselling and Mental Health Advice Service, with significant responsibility for the overall day to day operational management of the Service. In collaboration with the Head and Deputy Head of the Service I play a vital role in external benchmarking and developing policies and procedures to support the provision of mental health services to students. I identify gaps and shortfalls in mental health support for Imperial students, responding, anticipating, and innovating to the changing needs of the student body.

Helping students to plan and review their progress.Assisting them in identifying opportunities for professional developmentChallenging them to reflect critically on their professional practice and development.

Advise TASO on research for Theme 4: What works for mental health & disability.https://taso.org.uk/research/what-works-for-mental-health-disability/

Peer reviewer of applications for ProtectED Code of Practice and accreditation scheme in the area of Student Wellbeing and Mental Health. As part of the role of a peer reviewer I not only evaluate services offered by a university but also offer critical and constructive feedback on improving and developing.

As Head of Student Support & Access I was responsible for the day-to-day management student support services leading student accommodation & community support, disability support, and Student Health and Wellness. As Head of Student Support & Access my main focus was on ensuring the delivery of a diverse, supportive and fulfilling student experience for all students.

Created and developed key university policies including Safeguarding, Prevent, Students with Criminal Convictions, and Student Family policies. Policies were developed in collaboration with key stakeholders such as students, staff, and external organisations e.g. Unlock.

Working as part of the senior management team I was hired to redevelop the extenuating circumstances policy to be more student focused. Aldgate this I also supported the Registrar with key business operations including the development of a new academic calendar.

As Deputy Head of Registry (Student Records and Data) I managed all stages of student administration processes and student records including enrolment, student record and programme management, processing of student change in circumstances (programme transfers, break in studies, withdrawals), student course selections, student attendance monitoring, transcripts and data returns (e.g. Office for Students (OfS) and student finance). I also supported the wider Registry team with assessments and central processes including academic misconduct/appeals, complaints and extenuating circumstances.Alongside my day to day I also led on key systems integrations projects interesting the records system with our VLE, timetable, IT, and security.

As part of a decentralisation of central services I took over the leadership and support of all administration for the School of Computing and Digital Media. My team provided front line support to students and academic colleagues, overseeing a variety of processes such as module registration, timetabling, contracts whilst being a central point of contact for all those involved with the school.Working closely with the Head of School and other senior colleagues we provided a holistic service which improved efficiencies within the school, provided timely (less than one working day) interventions to students and staff.Wider in my role I provided expertise to other Business Managers on areas relating to student administration, deputised regularly for the Head of School offices, and partook in several university initiatives such our application for Athena SWAN, the Education for Social Justice Framework, and their civic campaigns for Empowering London.

I managed a highly skilled team of advisers delivering a professional, knowledgeable, empathic, and resolution focused service.We were involved throughout the whole student journey, from application to graduation and beyond.

Providing first line pastoral advice and support to students within the Joint Faculty of Health, Social Care and Education (at Kingston University and St George's, University of London). Leading on design and implementation of initiatives that create and embed a sense of student community, ultimately contributing to and enhancing the student experience.

My role was to provide support to students 24/7, whether it be pastoral, welfare or academic and being prepared for any situation that may occur, while constantly presenting a professional and supportive image on behalf of the University The main areas of responsibility with this role involved student support (pastoral, wellbeing, academic advising etc...); management (hiring and training); project and event management e.g. Freshers' Fair, student parties etc...; producing media for different audiences e.g. students, parents - printed and online; working with external companies and bodies e.g. London Nightline, NHS, local police etc...

The main areas of responsibility with this role involved:Project management of volunteering opportunitiesSourcing volunteering opportunities for students and staff by liaising with external organisationsPlacing students and staff within appropriate volunteering placementsOverseeing a disabled student outreach project (Connect)Providing generic careers advice for students who came to the Careers CentreHigher Education fairs

The main areas of responsibility with this role involved:Provide practical assistance with classroom learning support for the learning and teaching activity of the Faculty of Education.Assist in the provision of learner support activity for the Faculty of Education.Act as the liaison person between the maths, music and art subject areas and Learning Services Education ICT Support team.Provide support and training to students and staff with educational software