Jonathan Atkins Email & Phone Number

Austin, TX, US

Menlo Park, CA, US

• Lead 100+ product designers, prototypers, and program managers responsible for the Meta Quest (Oculus) MR platform. Transforming MR/VR from a gaming system into the next general purpose computing platform to compliment.
• MR Operating System. A highly customized version of Android optimized for 3D immersion. Released 14 major iterations of the OS, including multi-tasking, mixed reality desk and couch, new virtual environments, and many.
• Engagement. Creating a flywheel of discovery, engagement, sharing, and growth for consumers to maximize their enjoyment of VR and engage with users outside of VR.
• Verticals. Exploring product market fit for new use cases in VR, including media and fitness.
• Developer Success and Web Platform. Enabling 3rd party developers to build and publish applications on the Oculus platform, including the Oculus Developer Hub, developer guidelines, and the web platform (a VR optimized.
• Privacy and Integrity. Tools and policies for building both safe and open metaverse experiences across 1st and 3rd party worlds.

Seattle, WA, US

Led the design team for the core Amazon retail experience, including the Amazon homepage, detail pages, authentication, shopping cart, checkout, personalization, and internal tools for Amazon’s content management platform. Delivered over $3 billion in A/B testing wins in partnership with Product and Engineering.Owner and thought leader for Amazon’s retail.

Armonk, New York, NY, US

• Led a team of up to 65 user experience designers, visual designers, prototypers, user researchers, agile coaches, and program managers working on the Watson platform portfolio of products. Including:
• Watson Conversation Service. An API for building natural language interactions with chat bots that can be deployed through IBM’s cloud or via the user’s own infrastructure.
• Watson Virtual Agent. SaaS product for creating virtual assistants in a business context for customer support.
• Watson Discovery Services. An API which enables Watson to read and understand unstructured data, revealing knowledge normally hidden in “dark data.”
• Watson Signal Services, including Speech, Vision, Tone Analyzer, and Personality Insights. A set of APIs that enable machines to hear, see, and understand inputs outside the norm for computer interactions.
• The Watson Developer Cloud website, the cloud platform that hosts the Watson portfolio of SaaS products and APIs.Designed strategies for human-to-AI communication. Thought leadership, collaboration, and direction on.

San Jose, CA, US

Led the design and user research for eBay Enterprise’s four major products:Magento 2 – the next generation of the world’s most popular open-­source e-­commerce platformMagento Connect – app store for the Magento e-­commerce platformRetail Order Management – SaaS platform for distributed order management, fulfillment, and omni‑channel inventory.

Round Rock, Texas, US

Led the User Experience Design team for eDell -- a multi-year project to transform Dell.com from its legacy experience to a world-class leader in e-commerce, support, and community.Built a globally responsible team from the ground up, which now leads the information architecture, interaction design, and visual design for all strategic Dell.com initiatives..

Round Rock, Texas, US

Built a design center of competency within the newly created eSupport team to reduce task failure on support.dell.com, which supports over 1 billion unique visitors annually. Developed future state vision for support.dell.com, and created high-fidelity wireframes demonstrating envisioned capabilities.Co-created the eSupport governance process for managing.

Round Rock, Texas, US

Managed daily design and content operations for the legacy support website, and mentored a team of junior front-end developers.Re-aligned the information architecture of the initial entrance to the support website, removing customer segmentation as a required step. Conducted usability testing on new designs using rapid prototypes.

Round Rock, Texas, US

Optimized the user experience for contacts made to Dell through e-mail, community forums, chat, and automated speech recognition.Launched Click-to-Chat capabilities in the purchase path on Dell.com. Initially piloted with 14 sales agents, and ramped to 120 agents globally after proving an increase in conversion rates.In its first year, Sales Chat delivered.

Round Rock, Texas, US

Created the “Titan” telephony strategy - a multi-year program portfolio designed to transform Dell’s legacy call centers into a global virtual call center using VoIP and Unified Communications technologyDesigned telephony integration software that passed customer data collected in Dell’s IVR to CRM software, allowing for automatic identification of.

Developed online strategies, conducted user research, and created end-to end experience designs for Austin area non-profits and start-ups. o Gathered requirementso Conducted card sorting exerciseso Moderated and analyzed usability testso Created wireframes and visual designso Coded CMS templates in HTML/CSS

Co-founded high-end audio brand; specializing in design and manufacture of custom-built luxury listening experiences and home theatersDeveloped business plans, including marketing and operations strategiesIndustrial design and prototyping of high-end loudspeakersAcoustical and interior design of custom theaters, including multi-room control systems

Ms, Human-Computer Interaction

Bba, Management Information Systems