Jonathan Yates Email & Phone Number

New Jersey

• As a case manager, I conduct quality control reviews for claims investigations to ensure that case objectives and deadlines are met.
• I manage a team of more than 30 field investigators in three different states and provide oversight, guidance and direction for conflict resolution while they are in the field. My responsibilities include effective.
• I collaboratively work with the field staff, client and upper management and office administration regarding case progress to provide strategic recommendations for next steps. Employee management consists of approving.
• Prior to my promotion to case manager, I served as a field investigator where I conducted in depth surveillance and investigations on general liability, professional liability, workers’ compensation coverage and fraud.
• I am specialized, trained and certified to conduct surveillance and claims investigations, activity checks, background checks and fraud investigations, then create in-depth case reports for clients.
• Additionally, I was the sole field trainer for the Western NY region. I mentored and trained all new field investigator recruits on the skills necessary to conduct viable investigations, such as tactics, reporting.

Buffalo/Niagara, New York Area

• Capital Service Bureau provides a complete array of independent adjusting, claims and private investigation services to legal, insurance and private clients.
• As the sole field investigator in the Western NY region, I led in-depth surveillance and investigations on bonding, general liability, professional liability and workers’ compensation coverage and fraud cases for a.
• My responsibilities included performing a wide variety of investigative tactics to conduct surveillance, activity checks, alive and well investigations, and fraud investigations, then create in depth case reports.
• I utilized covert video surveillance with a detailed narrative report to document the claimants’ activities, in effort to give the client as much information as possible in order to make an informed claim decision.

Buffalo/Niagara, New York Area

• My main responsibilities were to properly execute security duties on an assigned shift and to adequately protect the customers, employees and Seneca Gaming Corporation property while maintaining exceptional customer.
• My duties entailed guarding and patrolling the grounds (interior and exterior) to ensure the safety of all casino employees, guests, property and assets. I assisted with hopper and pit fills, observed count teams.
• I also communicated effectively both written (for routine correspondence and case reports) and verbally (to be able to speak effectively to the public, employees and customers of all backgrounds).
• As part of my responsibilities, I reacted to emergency situations in a calm and diplomatic manner, and dealt effectively and efficiently in resolving problems and conflicts in an immediate fashion.

New Jersey

Re-hired to serve as an investigator in a temporary position capacity for the Law Guardian, a unit within the State of New Jersey Office of the Public Defender. Duties required an in-depth knowledge of the family court system to assist the law guardians (attorney) in providing legal representation to minors during family court. My main responsibilities.

As a surveillance and claims investigator for G4S Compliance & Investigations, I provide case reports of detailed investigations and/or surveillance details for clients – i.e. corporations, insurance entities, business organizations and law firms - in identifying, responding to, and mitigating risk through a comprehensive and integrated suite of.

New Jersey

I served as an investigator for the Law Guardian, a unit within the State of New Jersey Office of the Public Defender. Duties required an in-depth knowledge of the family court system to assist the law guardians (attorney) in providing legal representation to minors during family court. My main responsibilities included reviewing case reports, conducting.

I trained newly hired employees and managers on store operations, policies, procedures and customer service to ensure all new hires had full knowledge of company operations. I was part of the management structure in the training program at this branch, which served as the training store for all Tri-State area store branches. As the Assistant Technician, my.

B.A, Criminal Justice, Sociology, G.P.A. 3.37

Cumulative Grade Point Average - 3.37

Education record

Dean’s List: Fall 2000, Spring 2001, Fall 2001, and Spring 2002