Jonathan Ball Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

Delivering complex IT solutions, with a continued security focus as a senior team member to a range of locally based clients. ✓ Presented with "Rookie of the year" and "Solutions" 2023 company awards. ✓ Mentoring, guidance and escalation point to junior engineers.✓ Development and process improvements across the wider team. ✓ Involved in successful implementation of several significant projects as the project manager and technical lead. ✓ Conducting security audits including networks, applications and cloud infrastructure with Microsoft 365 and Defender. ✓ Automation on platforms such as Intune to enforce policies, device restrictions, firewall, application and access control. ✓ Determining organization IT policies and requirements, including disaster recovery and backup needs.✓ High level solution development and project consulting from design, planning and execution to achieve desired outcomes for clients.✓ Product development, research and understanding of newer technologies along with their scope and implementation.

✓ Personalised support of small to medium sized businesses.✓ In depth knowledge from planning, configuration and implementation of all Microsoft 365 products such as Exchange/SharePoint Online, OneDrive, Intune, Teams, Azure, Office.✓ Windows Server 2016-latest configuration, licensing, deployment, along with detailed setup and support of Active Directory and Group Policy.✓ Server virtualisation with Azure AVD along with physical to virtual migration.✓ Setup and monitoring of email security using SPF, DKIM and DMARC Analyzer.✓ Planning, setup and configuration of server and network monitoring solutions.✓ Setup and configuration of remote printing solutions.✓ Backup management, restore and disaster recovery of critical infrastructure.✓ Apple iOS supervision setup and deployment.✓ Detailed technical guides, user guides and knowledgebase documentation.✓ Private Security Personnel licensed.

✓ Upgrades of core networking infrastructure - routers, switching, wireless and re-cabling.✓ Migrations of SBS 2008 and 2011 to latest Windows Server versions.✓ Migrations of local Microsoft Exchange or alternate email server solutions to Microsoft 365 or their latest versions.✓ Virtualization of existing physical server hardware.✓ Physical server hardware upgrades and replacements.✓ Implementation, design and configuration of firewall, remote access VPN networks and gateways.✓ Advanced high-level troubleshooting, support and resolution of critical production systems.

Auckland, New Zealand

✓ Working as part of a team to provide 24x7 on-call support.✓ Creation of comprehensive documentation, guidelines and knowledge sharing.✓ Working with clients and external parties to resolve root cause of problems within Service Level Agreements.✓ Extensive expertise in supporting MYOB and accounting products.✓ Management, configuration and support of Avaya phone systems.✓ Troubleshooting and support of Windows Server, Active Directory, Office365, Email, Accounts.

Auckland, New Zealand

✓ Problem management - Monitoring call volumes, identifying common issues and producing reports.✓ Assisted with implementation of one of the companies main applications which involved onsite support and installation across the country.✓ Desktop replacement of computer hardware.✓ Created various utilities for user management and custom scripts.✓ Assisted with Development of internal Knowledge Base✓ Creation of LAN accounts, devices and printers.

✓ Managed installation and replacement of mobile phones. ✓ Configured BlackBerry services and devices in BlackBerry Enterprise Server. ✓ Completed daily server backups. ✓ Created technical documentation and support guides for users and colleagues.✓ Packaged numerous software applications for deployment.

✓ Provided IT support for more than 30 different companies. ✓ Monitored daily server warnings and alerts. ✓ Created support guides for employees.✓ Assisted with creating Mainframe accounts.✓ Supported team SharePoint site with updates and content.

✓ Assisted with management duties including start/end of day and cash handling.✓ Handled service repair and replacement of goods along with product warranties.✓ Provided on site support for hardware configuration and installation.✓ Main store contact person for all computer hardware and software related queries.

Diploma In Computer Technology, Information Technology

Education record