Jonathan Ball Email & Phone Number

Christchurch, NZ

Christchurch, Canterbury, New Zealand

Delivering complex IT solutions, with a continued security focus as a senior team member to a range of locally based clients. ✓ Presented with "Rookie of the year" and "Solutions" 2023 company awards. ✓ Mentoring, guidance and escalation point to junior engineers.✓ Development and process improvements across the wider team. ✓ Involved in successful.

✓ Personalised support of small to medium sized businesses.✓ In depth knowledge from planning, configuration and implementation of all Microsoft 365 products such as Exchange/SharePoint Online, OneDrive, Intune, Teams, Azure, Office.✓ Windows Server 2016-latest configuration, licensing, deployment, along with detailed setup and support of Active Directory.

✓ Upgrades of core networking infrastructure - routers, switching, wireless and re-cabling.✓ Migrations of SBS 2008 and 2011 to latest Windows Server versions.✓ Migrations of local Microsoft Exchange or alternate email server solutions to Microsoft 365 or their latest versions.✓ Virtualization of existing physical server hardware.✓ Physical server hardware.

Auckland, New Zealand

✓ Working as part of a team to provide 24x7 on-call support.✓ Creation of comprehensive documentation, guidelines and knowledge sharing.✓ Working with clients and external parties to resolve root cause of problems within Service Level Agreements.✓ Extensive expertise in supporting MYOB and accounting products.✓ Management, configuration and support of.

Auckland, New Zealand

✓ Problem management - Monitoring call volumes, identifying common issues and producing reports.✓ Assisted with implementation of one of the companies main applications which involved onsite support and installation across the country.✓ Desktop replacement of computer hardware.✓ Created various utilities for user management and custom scripts.✓ Assisted.

✓ Managed installation and replacement of mobile phones. ✓ Configured BlackBerry services and devices in BlackBerry Enterprise Server. ✓ Completed daily server backups. ✓ Created technical documentation and support guides for users and colleagues.✓ Packaged numerous software applications for deployment.

✓ Provided IT support for more than 30 different companies. ✓ Monitored daily server warnings and alerts. ✓ Created support guides for employees.✓ Assisted with creating Mainframe accounts.✓ Supported team SharePoint site with updates and content.

✓ Assisted with management duties including start/end of day and cash handling.✓ Handled service repair and replacement of goods along with product warranties.✓ Provided on site support for hardware configuration and installation.✓ Main store contact person for all computer hardware and software related queries.

Diploma In Computer Technology, Information Technology

Education record