Jonathan Banzaca Email & Phone Number

London Area, United Kingdom

• A technology company that provides low-latency, real-time trading signals and execution for financial market participants. Reporting to the Support Engineering Manager, responsibilities included supporting low-latency.
• Facilitated customer support satisfaction as the only Support Engineer in the EMEA region and therefore the key driver in processing support tickets before New York open.
• Avoided the need for an additional hire by handling the smaller European accounts on top of regular Support Engineering duties.

London, United Kingdom

• Reporting to the Technical Specialist Manager, responsibilities included maintaining the monitoring Enterprise Market Data rules servers and coding rules engines including specific code bases in C++ and Java that.
• Cut support time and costs by adding a feature on the monitoring system that automated ticketing system alerting.

London, England, United Kingdom

• ESLABs are a global lab system that allow internal teams to test and troubleshoot client problems as well as demonstrate the product across all Enterprise Products. Reporting to the Department Head, responsibilities.
• Assisted the Sales/Account Management and Support and Development teams with their day-to-day workflows and ultimately improved customer satisfaction by identifying two underserved business requirements and.
• Helped drive sales and facilitated client retention by ensuring the labs showcased the company's offerings effectively and persuasively.

London, United Kingdom

• Reporting to the Developer Specialist Manager, responsibilities included providing programming consultancy and capacity planning for Bloomberg's Enterprise Market Data products (B-Pipe). Assisted the sales and account.
• Facilitated client technical integrations with Sales and Account Managers by accompanying them on client visits around Europe including Munich, Paris, Madrid and Belfast.
• Improved system metric visibility and support responses by helping to create a prototype System Activity Report “SAR” database that captured key metrics including CPU, disk and memory as well as network usage over time.
• Ensured the system's efficiency and user-friendliness by deploying a Carbon (Graphite) back-end with Grafana visualization frontend on virtual machines.

London, United Kingdom

• Major Achievements:
• Improved the internal ticketing system by creating, coding and deploying a stand-alone daemon C++ program that scraped log files and generated tickets.

London, United Kingdom

• Major Achievements:
• Facilitated better client demonstrations by designing and coding a stand-alone feedhandler in C++.
• Demonstrated exchange reporting requirements more effectively by writing a sample tool in C#.

London, United Kingdom

• Facilitated the Exchange's new automated clearing system development and migration to production as an instrumental team member within a bug-finding project.

Msc, Computing Science

I completed my Master's degree part-time in the evenings. My final research project entitled, "Event Prediction using Information Markets.

Compmuter Technology And Application (Cta) Program, C/C++ Programming And Software Development

Ba, History

Activities and Societies: Phi Alpha Theta: History Honor SocietyMinor: Philosophy