Jonathan Banzaca Email & Phone Number

Margate, Gb

London Area, United Kingdom

A technology company that provides low-latency, real-time trading signals and execution for financial market participants. Reporting to the Support Engineering Manager, responsibilities included supporting low-latency infrastructure by logging onto production appliances for troubleshooting purposes, analysing network-related problems, recreating client issues and answering client programming questions concerning the company’s API, XCAPI. In a dual role, also attended regular EMEA client meetings to discuss outstanding issues and preferences while using the automated change management tool to proactively update client appliances for upcoming Exchange Development Changes (EDCs).Major Achievements: • Facilitated customer support satisfaction as the only Support Engineer in the EMEA region and therefore the key driver in processing support tickets before New York open. • Avoided the need for an additional hire by handling the smaller European accounts on top of regular Support Engineering duties.

London, United Kingdom

Reporting to the Technical Specialist Manager, responsibilities included maintaining the monitoring Enterprise Market Data rules servers and coding rules engines including specific code bases in C++ and Java that monitored feeds and infrastructure. Updated code and wrote logic that alerted the support team regarding issues. Also delivered the ITRS software (Monitoring Dashboards) to support teams.Major Achievements: • Cut support time and costs by adding a feature on the monitoring system that automated ticketing system alerting.

London, England, United Kingdom

ESLABs are a global lab system that allow internal teams to test and troubleshoot client problems as well as demonstrate the product across all Enterprise Products. Reporting to the Department Head, responsibilities included delivering, maintaining and promoting the system across Asia, Europe, North and South America.Major Achievements: • Assisted the Sales/Account Management and Support and Development teams with their day-to-day workflows and ultimately improved customer satisfaction by identifying two underserved business requirements and demonstrating the ability to recreate problems with market data. • Helped drive sales and facilitated client retention by ensuring the labs showcased the company's offerings effectively and persuasively.

London, United Kingdom

Reporting to the Developer Specialist Manager, responsibilities included providing programming consultancy and capacity planning for Bloomberg's Enterprise Market Data products (B-Pipe). Assisted the sales and account management teams with their engagements in the pre-, during, and post- implementation phases of projects.Major Achievements: • Facilitated client technical integrations with Sales and Account Managers by accompanying them on client visits around Europe including Munich, Paris, Madrid and Belfast. • Improved system metric visibility and support responses by helping to create a prototype System Activity Report “SAR” database that captured key metrics including CPU, disk and memory as well as network usage over time. ◦ Ensured the system's efficiency and user-friendliness by deploying a Carbon (Graphite) back-end with Grafana visualization frontend on virtual machines.

London, United Kingdom

Major Achievements: • Improved the internal ticketing system by creating, coding and deploying a stand-alone daemon C++ program that scraped log files and generated tickets.

London, United Kingdom

Major Achievements: ◦ Facilitated better client demonstrations by designing and coding a stand-alone feedhandler in C++. ◦ Demonstrated exchange reporting requirements more effectively by writing a sample tool in C#.

London, United Kingdom

• Facilitated the Exchange's new automated clearing system development and migration to production as an instrumental team member within a bug-finding project.

Msc, Computing Science

I completed my Master's degree part-time in the evenings. My final research project entitled, "Event Prediction using Information Markets.

Compmuter Technology And Application (Cta) Program, C/C++ Programming And Software Development

Ba, History

Activities and Societies: Phi Alpha Theta: History Honor SocietyMinor: Philosophy