Established and led the Experience Strategy and Design function within AB’s Global Brand and Customer Experience organization. In support of the newly formed experience competency, provided the global organization, functional leaders, and solution owners with the capabilities and expertise needed to create, evolve and redesign the experiences provide to their users, customers, and team members.• Worked directly with business unit and functional area leaders/executives across the enterprise in the formation of human-centered experience strategies, translated into specific initiative-level opportunities.• Evangelized the power of human experience approaches to AB’s leadership to foster a high performing, iterative, customer-focused culture• Lead a team of strategists, designers, and researchers as they supported initiative-teams to balance business objectives with desired customer outcomes across multiple initiatives simultaneously.• Lead a team of designers and engineers to establish and activate an advanced digital design system.• Served as the human-centered design team for AB product and innovation teams.• Provided thought leadership to the global brand and experience strategy for AB, activating brand strategy and experience through integrated strategies, roadmaps, and seamless translation to the digital design system.• Served as primary collaboration point to HR to build and maintain talent profiles and pipeline for experience strategists and designers.

Responsible for partnering with leaders, strategic partners, and the broader AB organization to introduce, establish, and further the maturation of user-centered design.• Introduced design job families and career ladders in partnership with HR focusing on high quality employee experiences leading to retention and maturation• Established and promoted AB’s design values, principles, and best practices to enable delivery of ideal customer and user experiences• Introduced, maintained, and advanced tools and processes that enable repeatable and scalable success• Created focal point for experience design, a common design language, and scalable design systems and libraries• Executed capacity planning across products and portfolios, ensuring skills and workloads were matched efficiently• Facilitated Design Thinking sessions and workshops with executive level stakeholders and SMEs from all levels• Handled financial planning, budget creation, and management for the digital transformation and design organizations• Introduced diverse approaches to experience and product design including design sprints, modular design, lean UX, design guilds, and design thinking methodologies/principles• Lead user research strategies integrating user input and business goals with technology requirements to deliver and monitor best-in-class customer and user experiences

Experience bringing thought leadership and UX design skills to create positive user experiences and user research to guide our teams in meeting the needs of diverse stakeholders and customers. I am a hands-on leader of an enterprise level design team that is very comfortable educating all levels of staff on UX methodologies, tools, designs, user research and testing, and the latest UX trends and industry best practices.• Lead design initiatives focused on understanding customer needs and translating these into digital strategies and experiences that are aligned with business goals and technically feasible• Create strategies and conduct ongoing user research, contextual inquiries, usability tests and surveys to uncover unmet customer needs, test and validate concepts to solve the right problems and deliver solutions quickly• Facilitate Design Thinking sessions/workshops with stakeholders and subject matter experts from all levels of an enterprise organization• Collaborate with design, customer engagement, development and product teams to deliver solutions that improve the overall experience for our customers• Introduce diverse approaches to achieve great product design that include Design Sprints, Modular Design (variation of Atomic), Lean UX and Design Guilds• Advocate for customers with a commitment to making complex processes elegant, intuitive and easy• Assess processes and tools in efforts to identify inefficiencies and opportunities to influence process improvement, cost savings and speed to market• Responsible for scaling product design teams while keeping designers growing and engaged• Create methods to keep design consistent across the organization while providing the right amount of focus on each product• Lead the charge to connect the dots between user needs, business goals and technology requirements

Responsible for the creative enhancement and expression of digital scientific and medical information available through the JanssenMD® Medical Information (responsive) website, through creative direction, creation and maintenance of media assets such as infographics, data visualization, audio and videos. Works within a cross-functional team to design, develop, publish and maintain the multimedia digital content. Other responsibilities include user experience design of the site and content, development of wireframes/prototypes and coding of XML content. • Responsible for contributing to/identifying new: interaction design, requirements gathering, wireframes, use case scenarios, process flows, branding, visual design, prototypes, usability testing, UI development and documentation.• Creates multimedia assets for new/existing content based on collaboration within the cross-functional team and voice of customer insights.• Makes complex information simpler to understand using user experience/visual design techniques and software.• Creates wireframes and prototypes, stages content for review and coordinates review process as needed with partners.• Participates in the design process, identifying requirements and scope, defining and designing user experiences and interaction designs.• Collaborates with the Managers of Digital Content Strategy to plan, design, develop and publish content/multimedia assets according to the department editorial plan.• Performs regular maintenance of the content and multimedia inventory as required; makes recommendations for content/multimedia changes and improvements based on results and best practices.• Assists the Managers of Digital Content Strategy with search optimization of the visual/multimedia assets and work with the Web Administrator to ensure effective analytics can be captured for these assets.• Leads and participates in multiple, simultaneous projects and effectively communicates project status, issues, and resolutions.

Responsible for creation of multimedia deliverables, software design and product design including applications, software programs, eLearning training modules, HD videos, Blu Ray discs, DVDs, Flash media, and on-line training material for the Learning Management System and CD-ROM programs. Worked closely with eLearning managers and producers and with clinical specialists to ensure all content is both aesthetically and clinically appropriate. Produced projects independently, acting as User Experience Designer, Producer, Director and Project Manager. Managed, mentored, and trained assigned team members, and contributed to the research, development, and implementation of new technologies.Lead user experience and interaction design for new applications and programs, as well as already existing technologies requiring updated UI development.

Acted as Technical Director for segments and ran audio boardOperated studio camera focusing on the guest shotActed as Floor Manager; prepared and cued the guests and controlled the teleprompter for the host