• Sold over 151 homes, achieved Presidents Club status, and directed workflow with numerous clients.• Advised sellers on making homes appealing to buyers, resulting in faster sales. • Developed strong relationships with clients through strategy sessions and meetups, resulting in higher closure rates.• Provided clients with updates on current market conditions and the negotiation process, demonstrating a deep understanding of the real estate industry.

In 2001, I brought my entrepreneurial drive and love for homes to the field of real estate, and became a licensed REALTOR®. I currently reside in Charlotte with my family, and am deeply enamored with both the city and its people. By upholding Redfin’s principles and ideals, I have established myself as a trusted source of exceptional service for buyers and sellers in the Metro Charlotte Area. In addition to being an enthusiastic tech enthusiast and cinephile, I take pleasure in preparing gourmet meals.

* Developed and implemented new job site quality control measures to improve customer satisfaction scores and decreased issue call back rates by over 20%. * Recognized as the Customer Care Manager with the highest percentage of warranty concerns completed in the Tampa Division.* Lead the division in customer satisfaction results for two quarters.* Instructed all staff how to use the new warranty system by giving weekly seminars on the new process and procedure.* Built and developed working relationships with accounts payable to reduce warranty charges by 42%.* Recruited, trained, and lead two Customer Service Representatives.

* Reduced claims by 23% by working with construction and purchasing to overcome common pitfalls* Fostered relationships with customers to achieve top 3 in Customer satisfaction two years running.* Reduced subcontractor “punch crews” by 65% by holding original trades accountable.* Became the liaison to customers who elevated complaints to the corporate level. * Maintained under 14-day completion time for most claims while ensuring that all requests were completed within quality standards and warranty budgets.

* Oversee the daily activities of the Sales, Administrative, and Tenant Support Departments of the business. Responsible for the hiring process, training, developing, and motivating team members.* Develop comprehensive annual inspections for all properties including quarterly inspections in accordance with ownership requirements.* Manage and executed all lease and vendor contracts.* Create unique marketing plans which boosted business by 24%.* Ensure client satisfaction through close and frequent communications* Responsible for maintaining A/R, bad debts, and sales allowance below company standards.* Maintain weekly, monthly, quarterly and annual financial updates including bank reconciliation, explain all variances, and establish a plan to minimize variances.* Advised residential and commercial clientele on market conditions, trends, legal requirements, and current mortgage rates* Negotiate on behalf of a buyer or seller to achieve maximum value for the client* Maintain strong relationships with brokers, lawyers, and mortgage lenders.* Created marketing campaigns to help promote a client’s home or commercial space.* Created pre-listing program that increased closing ratios by almost 40% on listing appointments. * Developed a system to alert realtors of important contact dates and reminders which boosted communication with potential clients by 80%.* Analyzed present and future real estate markets by looking at various statistics including absorption rate, inventory, and average time on the market.

* Advised residential and commercial clientele on market conditions, trends, legal requirements, and current mortgage rates* Negotiate on behalf of a buyer or seller to achieve maximum value for the client* Maintain strong relationships with brokers, lawyers, and mortgage lenders.* Created marketing campaigns to help promote a client’s home or commercial space.* Created pre-listing program that increased closing ratios by almost 40% on listing appointments. * Developed a system to alert realtors of important contact dates and reminders which boosted communication with potential clients by 80%.* Analyzed present and future real estate markets by looking at various statistics including absorption rate, inventory, and average time on market.

Recruited to promote Coca Cola products by planning and managing state-wide and regional events. Cold called and built relationships with new / existing vendors to generate interest and negotiate contracts for conducting new special events. Trained, motivated and evaluated the performance of employees for all events. Acted as a host to Coca Cola VIPs visiting the area.* Orchestrated 3-4 special events per week, which encompassed creating banners, coordinating delivery and set up of vending trailers, and working high profile events paramount to promoting the brand image.