Jonathan Bird Email & Phone Number

Eden Prairie, Minnesota, United States

Supporting end users with hardware, software, and training needs. Supporting onboarding of all new hires locally and abroad.

Greater Minneapolis-St. Paul Area

-Oversee support for iPad and Mac computers with Jamf management software-Delegating technology requests from staff and faculty across two campuses-Managing and executing in-person technology support for all students, faculty, and staff-Manage Mac and iPad apps with Jamf and Self Service app-Manage proper use policies across individual grades preK-12 and staff-Leading student technology group to support teachers and students and instill curiosity and exploration

Greater Minneapolis-St. Paul Area

-Creating and implementing activities schedule-Preparing and teaching weekly lessons-Traveling and leading group of adolescents on a retreat

Engaged and coached students in physical exercise, coordinated year-end track and field event

Greater Minneapolis-St. Paul Area

Bloomington, Minnesota

-Assisted customers and answering detailed questions on what kind of solution will best fit their needs-Mentored newly hired specialists in how to exemplify the best in themselves and the best ways to help customers-Lead workshops to teach customers basic concepts on a variety of products, software, and systems-Troubleshot across a whole family of products for customers who have issues with products-Helped customers with first time purchases, setting up their new product and walking them through the basics uses

Greater Minneapolis-St. Paul Area

-Trained newly hired cashiers in Best Buy policy and procedures to create an organized, functioning and competent group of sales representatives-Supervised Multi-Channel Sales Associates in phone sales and customer service, and increased retail phone sales revenue by 50 percent-Handled manager-level customer complaints and issues by finding creative solutions and enforcing Best Buy policy-Tasked with money management and responsible for balancing storewide money counts with registers, deposits and safe, and handling 35,000+ dollars in daily store earnings-Managed inventory-counting teams to insure accuracy and completeness

Preparing solutions for customer based issues involving products and policy within Best Buy

Discussed and prepared online community posts on BestBuy.com

Assisted customers to achieve the ideal computer package, customer service, maintained and organized computer department

Bachelor'S Degree, Business Management And Information Technology

I have a bachelor's degree in business management with an information technology specialization.

Desktop Support And Computer Networking