Jonathan Bender Email & Phone Number

- Create and implement an IT strategy aligned with the organization's objectives.- Develop and manage the IT department's budget, ensuring cost-effective solutions.- Oversee the design, implementation, and maintenance of the company’s IT infrastructure.- Plan and execute system upgrades and technology integration projects.- Develop and enforce cybersecurity policies to protect company data and IT systems.- Ensure the IT operations comply with relevant laws, regulations, and industry standards.- Ensure the provision of effective technical support and troubleshooting services to end-users.- Lead and manage IT projects from inception to completion, ensuring they are delivered on time and within budget.- Work closely with other departments to understand their needs and deliver appropriate IT solutions.

Kent, Ohio, United States

- Review and Asses Network infrastructure to meet compliance guidelines such as CMMC , FIPS, HIPPA. - Develop roadmaps, project planning, and POA&Ms for compliance.- Work with multiple teams to develop SOPs, documentation, and standardized deployments. - Configure , Deploy, and Document Network Equipment for clients including Cisco, Meraki, Unifi, Fortigate, and Sophos.- Address networking issues via remote control systems or on-site as required.- Continuous training and research into specialties utilizing coursework or internal lab.

Kent, Ohio, United States

• Handle incoming calls, create tickets, resolve issue on first touch or escalate tickets based on need or specialty. • Handle basic to intermediate administration of AD (on/offboarding), O365 mail/licensing, Adobe licensing, Server maintenance, Sophos Alerts, Disk Alerts• Research issues via existing tickets, documentation, or SOP. If none exists, create it by working with end user and/or vendor as needed.

Kent, Ohio, United States

- Took care of all on-site needs not limited to and including - Vendor support, PC deployment / replacement, Storage and asset tracking.- Worked with Officers to support in-vehicle equipment such as Cradle Points and MDTs - Replaced server / networking equipment as needed - Coordinated higher level scheduling / communication with Account Manager for vendors, equipment and change requests.

Brooklyn

• Handle up to 45 calls per day, create tickets, have first touch resolution or escalate ticket based on existing documentation protocol

Barberton, Ohio

• Utilizing a PXE environment, setup and deploy multiple machines at once, installing specialized software or tools based on department. • Deploy, document, and cleanup new or existing hardware on site with end users • Visit end users at desk to troubleshoot issues

Ningbo, Zhejiang, China

Helped with daily responsibilities in conjunction with other team members Designed and implemented email campaigns, brochures, and other design and marketing tasks as neededUpdated social media accounts with relevant stories and other marketing material Aided others with data input, data creation, and proofreading

Ningbo, Zhejiang, China

Plan lessons according to daily schedule and provided materials. Contribute to marketing, events, and continued communications with students.Help to recruit students through events and testing. Provide assistance to students as needed during office hours. Awarded: Best Teacher in Ningbo 2016

Akron, Ohio

Answer and Log calls from field agents, while providing assistance and guidance with projects in the field. Help to create, revise, and implement instructions for use in projects. Create and maintain databases or other materials per client request. Contribute to weekly meetings with project leads concerning the status of their project and any other relevant information.

Canton, Ohio Area

Introducing customers to a new product, helping to build brand awareness. Assisting customers to find the best product to fit their needs and helping them to achieve that goal even if it means assisting them (if there is time) with other products. If assisting them with other products, still encouraging them to use the available products that can be implemented on other devices such as google docs, sheets, etc. Keeping track of customer data including foot traffic and pre-orders.

Master’S Degree, International And Intercultural Communication

Activities and Societies: Intern at the Global Engagement Office (GEO)Current field of research is focused on Habermas' idea.

Tefl, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Activities and Societies: N/AWhile in the Dresden, Germany I taught and observed while learning pedagogy, grammar, and linguistics.

Bachelor Of Arts (B.A.), Japanese Studies, Cum. Gpa 3.54

Activities and Societies: Alpha Mu GammaGraduated with a minor in International Studies focused on international relations. For this minor.

Study Abroad, Japanese Center For Michigan Universities, Gpa 3.3

Activities and Societies: N/AParticipated in Japanese Center for Michigan Universities (JCMU) program for intensive Japanese study..