Jonathan Biswas Email & Phone Number

Sherwood Park, Ab, Ca

Calgary, Alberta, Canada

• Developed and maintained complex reports utilizing tools such as Salesforce, Excel, PowerPoint and Google Looker Studio to extract insights from large datasets, resulting in improved decision-making processes.• Implemented data visualization techniques to present key findings to stakeholders, increasing data comprehension and facilitating strategic discussions.• Collaborated with cross-functional teams to identify reporting requirements, translated complex business needs into… Show more • Developed and maintained complex reports utilizing tools such as Salesforce, Excel, PowerPoint and Google Looker Studio to extract insights from large datasets, resulting in improved decision-making processes.• Implemented data visualization techniques to present key findings to stakeholders, increasing data comprehension and facilitating strategic discussions.• Collaborated with cross-functional teams to identify reporting requirements, translated complex business needs into actionable data visualizations, and delivered regular reports to stakeholders, ensuring alignment with strategic objectives.• Designed and automated data workflows, reducing manual effort and increasing efficiency in data processing.• Conducted data analysis to identify trends, patterns, and outliers, providing actionable insights for business improvement initiatives. Show less

Calgary, Alberta, Canada

• Provided ad-hoc analysis and custom reports to support executive decision-making and address specific business questions, earning recognition for the ability to deliver actionable insights within tight timelines.• Demonstrated expertise in creating clear and concise technical documentation for reporting processes, empowering users to independently navigate and utilize reporting tools effectively.• Conducted thorough reviews of reports, analyzing data sources, calculations, and… Show more • Provided ad-hoc analysis and custom reports to support executive decision-making and address specific business questions, earning recognition for the ability to deliver actionable insights within tight timelines.• Demonstrated expertise in creating clear and concise technical documentation for reporting processes, empowering users to independently navigate and utilize reporting tools effectively.• Conducted thorough reviews of reports, analyzing data sources, calculations, and formatting to identify discrepancies and ensure that all information presented is reliable and error-free.• Participated in cross-functional team meetings to understand reporting requirements, providing early feedback on data quality considerations and suggesting improvements to optimize reporting processes.• Performed data profiling and data validation exercises to identify data anomalies and inconsistencies, taking corrective actions and recommending data cleansing processes. Show less

Remote

• Collaborating with team members to perform timely and effective execution of tasks, to meet objectives and priorities.• Working independently to efficiently manage emails and various modes of communication.• Participating in and engaging in continuous improvement and team building activities.• Documenting and implementing test-runs and quality checks as per client requirements. • Training new team members in LMS user interface design and client support.

Calgary

• Reviewing, analyzing and authenticating client information to ensure initiation of services.• Authenticating and initializing re-imbursements according to protocol.• Identifying and reporting of adverse client data, such as misconduct and fraud.• Providing solutions and resolving routine queries through troubleshooting. • Following standard procedures and policies to accomplish assigned tasks.

Dehradun, Uttarakhand, India

• Managed multiple projects simultaneously – communications and multi-tasking across different streams.• Performed client registration and enrolment activities in accordance with protocols and departmental policies.• Ensured continuity of course delivery by scheduling relevant follow up, tasks and systems.• Compiled, reported and resolved grievances.• Ensuring accuracy of client information through thorough quality control protocols.

Kampala, Uganda

• Managed a well-knit team of Medical Representatives and branch staff to spread awareness and familiarize the market with the products and increase sale quantities and achieve targets.• Built client relationships and was able to troubleshoot to ensure maximum customer satisfaction.• Performed administrative duties as required for smooth running of systems. • Conducted data processing and analysis to determine effectiveness of programs.• Compiled client information and conducted… Show more • Managed a well-knit team of Medical Representatives and branch staff to spread awareness and familiarize the market with the products and increase sale quantities and achieve targets.• Built client relationships and was able to troubleshoot to ensure maximum customer satisfaction.• Performed administrative duties as required for smooth running of systems. • Conducted data processing and analysis to determine effectiveness of programs.• Compiled client information and conducted assessments. Show less

Kampala, Central Region, Uganda

• Managed a well-knit team of Medical Representatives and branch staff to spread awareness and familiarize the market with the products and increase sale quantities and achieve targets.• Built client relationships and was able to troubleshoot to ensure maximum customer satisfaction.• Performed administrative duties as required for smooth running of systems. • Conducted data processing and analysis to determine effectiveness of programs.• Compiled client information and conducted… Show more • Managed a well-knit team of Medical Representatives and branch staff to spread awareness and familiarize the market with the products and increase sale quantities and achieve targets.• Built client relationships and was able to troubleshoot to ensure maximum customer satisfaction.• Performed administrative duties as required for smooth running of systems. • Conducted data processing and analysis to determine effectiveness of programs.• Compiled client information and conducted assessments. Show less

Remote

• Collaborating with team members to perform timely and effective execution of tasks, to meet objectives and priorities.• Working independently to efficiently manage emails and various modes of communication.• Participating in and engaging in continuous improvement and team building activities.• Documenting and implementing test-runs and quality checks as per client requirements. • Training new team members in LMS user interface design and client support.

Master'S Degree, Biotechnology

Bachelors, Biotechnology

Education record