Jonathan Barrantes Jimenez Email and Phone Number
I am a results-driven Data Analyst with a strong background in customer service and a passion for leveraging data to drive business success. With over three years of experience in delivering exceptional customer service and consistently achieving high customer satisfaction ratings, I bring a unique blend of technical expertise and interpersonal skills to my work.My expertise lies in data analysis and visualization, utilizing tools such as Excel, SQL, and Python to derive actionable insights. I have a keen attention to detail and ensure accuracy in data management, making me proficient in handling complex datasets and ensuring precision in daily tasks.As a continuous learner, I stay updated on industry trends and practices, always seeking opportunities for professional growth. I have a proven track record of driving operational profitability and implementing process improvements. Through my experience, I have honed my problem-solving abilities and developed a strong ability to streamline processes, resulting in improved efficiency and cost savings for the organizations I have worked with.In my current role as a Bilingual Pricing Analyst at 3M, I have demonstrated exceptional communication skills and established positive relationships with internal customers, leaders, and clients. I have successfully managed queues, resolved customer cases within tight timeframes, and utilized Salesforce to deliver exceptional customer service, leading to increased customer retention rates.I am also a skilled junior developer, proficient in SAP, Power BI, Power Automate, VBA, and Excel. I have utilized these tools to automate processes, streamline operations, and provide technical support to cross-functional teams.Beyond my technical skills, I am known for my professionalism, adaptability, and strong work ethic. I thrive in fast-paced, adaptable environments and embrace diversity and inclusion principles in my work. I am committed to continuous learning and staying updated on industry trends, enhancing my skills and knowledge in Excel and Power BI.Feel free to connect with me on LinkedIn or reach out via email or phone. I look forward to discussing how my skills and experience can benefit your team.LinkedIn: https://www.linkedin.com/in/jonathanbj/Email: jstevenbarrantes@gmail.comPhone: +506 6430 1609
-
Business Intelligence Analyst3M Sep 2023 - PresentBelén, Heredia, Costa RicaCollaborated with end user key account managers and leadership to enhance and sustain end user key account groupings.Developed processes to improve efficiency and accuracy of account groupings IN SQL Databases.Developed Salesforce Reports and also configure the logic for prompt and efficient results.Interfaced with Safety & Industrial Business Group (SIBG) internal stakeholders to provide dashboard training, answer questions, and gather feedback.Investigated data accuracy or… Show more Collaborated with end user key account managers and leadership to enhance and sustain end user key account groupings.Developed processes to improve efficiency and accuracy of account groupings IN SQL Databases.Developed Salesforce Reports and also configure the logic for prompt and efficient results.Interfaced with Safety & Industrial Business Group (SIBG) internal stakeholders to provide dashboard training, answer questions, and gather feedback.Investigated data accuracy or deviation questions, making immediate fixes when required.Contributed ideas for improvement of Power BI dashboards and new dashboard development.Undertook occasional analytics projects, including Power BI dashboard development, data analysis, and more.Conduct Data Minig Operations.Directed Daily Scrum sessions as the Scrum Master. Show less -
Account Manager3M Jan 2022 - Sep 2023Costa RicaManaged queues and resolved 100+ customer cases within 24 hours, reducing wait times by 30% and achieving 94% customer satisfaction.Implemented Power Automate, VBA macros & PowerBI boosting efficiency by 25% and saving $5K annually through cross-functional teamwork.Utilized SAP reporting for data analysis, suggesting process enhancements that lifted operational profitability by 20%.Facilitated in-depth training for CSRs, covering products, communication, and conflict… Show more Managed queues and resolved 100+ customer cases within 24 hours, reducing wait times by 30% and achieving 94% customer satisfaction.Implemented Power Automate, VBA macros & PowerBI boosting efficiency by 25% and saving $5K annually through cross-functional teamwork.Utilized SAP reporting for data analysis, suggesting process enhancements that lifted operational profitability by 20%.Facilitated in-depth training for CSRs, covering products, communication, and conflict resolution.Monitored progress, providing feedback and assessments for quicker adaptation. Nurtured a confident CSR team, elevating efficiency and customer satisfaction. Show less
-
Junior Developer3M May 2022 - Dec 2022Heredia, Costa RicaCreated, Implemented, and Maintained macros that halved processing time.Achieved a 25% error reduction, driving improved customer satisfaction.Equipped cross-functional teams with Lean Methodology and Scrum expertise.Elevated project completion rate by 30% through seamless Agile integration.Developed a comprehensive macro training for new hires.Trimmed onboarding by 75% and amplified team productivity by 20%.
-
Customer Service Analyst | Tier 2Concentrix Oct 2020 - Jun 2022Costa RicaDeveloped and implemented a streamlined customer service process, resulting in a 25% reduction in average handling time and an increase in completed transactions by 20%.Trained and mentored new employees on effective communication techniques, leading to a 30% improvement in their performance standards.Analyzed customer feedback data to identify areas for improvement and successfully implemented changes that resulted in a 15% increase in customer satisfaction ratings.
Jonathan Barrantes Jimenez Education Details
-
Computer Science -
Ingeniería
Frequently Asked Questions about Jonathan Barrantes Jimenez
What company does Jonathan Barrantes Jimenez work for?
Jonathan Barrantes Jimenez works for 3m
What is Jonathan Barrantes Jimenez's role at the current company?
Jonathan Barrantes Jimenez's current role is Business Intelligence | Python & Java | Systems Engineering.
What schools did Jonathan Barrantes Jimenez attend?
Jonathan Barrantes Jimenez attended Universidad Fidélitas, Universidad Latina De Costa Rica.
Who are Jonathan Barrantes Jimenez's colleagues?
Jonathan Barrantes Jimenez's colleagues are Rami Omran, Mukri Putra, Andrew Ruppert, Eugenia Alfaro Alvarado, Hilary Bell, Marvin González Cuadra, Lane Gordon.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial