Jonathan Barrantes Jimenez Email & Phone Number

I am a results-driven Data Analyst with a strong background in customer service and a passion for leveraging data to drive business success. With over three years of experience in delivering exceptional customer service and consistently achieving high customer satisfaction ratings, I bring a unique blend of technical expertise and interpersonal skills to my work.My expertise lies in data analysis and visualization, utilizing tools such as Excel, SQL, and Python to derive actionable insights. I have a keen attention to detail and ensure accuracy in data management, making me proficient in handling complex datasets and ensuring precision in daily tasks.As a continuous learner, I stay updated on industry trends and practices, always seeking opportunities for professional growth. I have a proven track record of driving operational profitability and implementing process improvements. Through my experience, I have honed my problem-solving abilities and developed a strong ability to streamline processes, resulting in improved efficiency and cost savings for the organizations I have worked with.In my current role as a Bilingual Pricing Analyst at 3M, I have demonstrated exceptional communication skills and established positive relationships with internal customers, leaders, and clients. I have successfully managed queues, resolved customer cases within tight timeframes, and utilized Salesforce to deliver exceptional customer service, leading to increased customer retention rates.I am also a skilled junior developer, proficient in SAP, Power BI, Power Automate, VBA, and Excel. I have utilized these tools to automate processes, streamline operations, and provide technical support to cross-functional teams.Beyond my technical skills, I am known for my professionalism, adaptability, and strong work ethic. I thrive in fast-paced, adaptable environments and embrace diversity and inclusion principles in my work. I am committed to continuous learning and staying updated on industry trends, enhancing my skills and knowledge in Excel and Power BI.Feel free to connect with me on LinkedIn or reach out via email or phone. I look forward to discussing how my skills and experience can benefit your team.LinkedIn: https://www.linkedin.com/in/jonathanbj/Email: jstevenbarrantes@gmail.comPhone: +506 6430 1609