Director Of Operations
Greater Salt Lake City Area
Fastest growing company in Utah in 2012. Grew from 38MM to 264MM in sales from 2009 to 2012.- Managed multi-channel fulfillment to major retail and direct to consumer – including Walmart, Best Buy, Amazon.com, AT&T, Verizon, Target, Staples, Office Depot, 100+ franchisees, and over 2MM direct to customer shipments per year- Key activities include demand planning, forecasting, inventory management, fulfillment, logistics, customs compliance, vendor management, procurement, quality, and… Show more Fastest growing company in Utah in 2012. Grew from 38MM to 264MM in sales from 2009 to 2012.- Managed multi-channel fulfillment to major retail and direct to consumer – including Walmart, Best Buy, Amazon.com, AT&T, Verizon, Target, Staples, Office Depot, 100+ franchisees, and over 2MM direct to customer shipments per year- Key activities include demand planning, forecasting, inventory management, fulfillment, logistics, customs compliance, vendor management, procurement, quality, and customer service- Coordinated purchasing and logistics activities for multiple consumer product lines: invisibleSHIELD, keyboards, portable chargers, cables, audio, and phone/tablet cases- Reduced annual expenses by over $20MM through multiple projects and negotiations - Improved invisibleSHIELD product line annual inventory turns from 4.4 to 29.4- Led a customer service outsourcing initiative which reduced customer service expense by 30% while focusing on a measurable world class customer experience - Led a Request for Proposal project for logistics expenditures (Asia to US) reducing expenses by over 40% and improving supply chain reliability- Instigated and led a global supply chain initiative which moved US fulfillment and light manufacturing from Salt Lake to Indianapolis (green field operation), and introduced 2 new global distribution points (Shenzhen, China and Los Angeles, California). Request for Proposal process, vendor selection, pricing and contract negotiation, and leading the cross-functional implementation team. Resulted in multi-million-dollar annual cost savings, improved quality, and a more robust operating platform.- Created daily, weekly, and monthly leading and lagging key performance indicators and visual dashboards and to apprise CEO and COO of performance in mission-critical areas Show less