• Responsible for driving adoption of best practice technical operations and supporting adoption of successful relationships between TAG’s Membership and Strategic Partners. • Provides consultation, analysis, business management advice and counseling to TAG Members to bring innovation to existing policies and procedures in order to contribute to the profitability of the company. • Identifies and solidifies strategic partnerships with suppliers to the industry to lead in the procurement of technology that will open new strategic opportunities, increase the profitability, and give TAG Members a competitive advantage in their marketplace.

Pioneer the organization’s IT strategy and execution of Managed Services to provide technical support and business continuity for hundreds of clients all over the nation; lead a team of five direct reports and responsible for 50 employees overall. Develop systems, metrics, hiring and support practices that lead to high customer satisfaction and retention.• Strategic IT Operations: Drive all technical operations of the company including support desk, network operations center, management and maintenance of internal hardware and software solutions, new software development, and existing software automation and augmentation. • Training & Development: Recruit, train, and mentor the leadership team that grew from 2 to 45+ technical staff; manage human resources activities including hiring, terminations, performance management, and employee engagement and retention strategies. • Streamlining IT Processes: Partner with clients to systematically migrate and transition software platforms to a more cohesive suite of products to run their businesses – from MSP service delivery to accounting platforms. • Migrations: Implement migrations, integrations, and upgrades to ancillary software offerings to clients; directed a large-scale software migration that encompassed a change out of the company’s two core software platforms across entire client base in only two months. Also directed and executed migration of server operations from an IaaS provider to Azure with minimal downtime.• Artificial Intelligence: Collaborated with several key vendor relationships to integrate AI/Deep Learning technologies into technology stack.

Pioneer the organization’s IT strategy and execution of Managed Services to provide technical support and business continuity for hundreds of clients all over the nation; lead a team of five direct reports and responsible for 50 employees overall. Develop systems, metrics, hiring and support practices that lead to high customer satisfaction and retention.• Strategic IT Operations: Drive all technical operations of the company including support desk, network operations center, management and maintenance of internal hardware and software solutions, new software development, and existing software automation and augmentation. • Training & Development: Recruit, train, and mentor the leadership team that grew from 2 to 45+ technical staff; manage human resources activities including hiring, terminations, performance management, and employee engagement and retention strategies. • Streamlining IT Processes: Partner with clients to systematically migrate and transition software platforms to a more cohesive suite of products to run their businesses – from MSP service delivery to accounting platforms. • Migrations: Implement migrations, integrations, and upgrades to ancillary software offerings to clients; directed a large-scale software migration that encompassed a change out of the company’s two core software platforms across entire client base in only two months. • Artificial Intelligence: Collaborated with several key vendor relationships to integrate AI/Deep Learning technologies into technology stack.

Developed and executed strategic IT operational plans for this established IT Managed Services and Consulting Firm, providing expert solutions to organizations. • IT Operations: Transformed the IT function to become end user focused by leveraging operations to be more cost competitive. • Infrastructure: Oversaw and led the team responsible for monitoring clients’ IT infrastructure; provided guidance to the 24/7 support that provided triage and monitoring efforts and ensured client satisfaction. • Team Development: Grew a team from 2 employees to over 40 technical staff; spearheaded human resources activities including hiring top talent and handling terminations; provided training, coaching and mentoring opportunities for the entire team.