Jonathan Block Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

• Designing the event from the idea concept all the way to event execution.• Selling event idea to theatre’s Director, contract review, negotiations and signing.• Marketing and promoting of the event to sell out the Civic Theatre capacity of 280 seats on Feb 02nd.• Managing a Facebook page, publishing creative content attaining 1,200 Likes in a 4 month period.• Budgeting expenses against planned revenue and reinvesting into production quality of event.• Maintaining a financial spread sheet, calculating expenses and budgeting against predicted income.• Recruiting Jiu Jitsu competitors from the UK and Ire to compete in an invitational style tournament. • Liaising with Theatre Director, Marketing Team, Box Office Team, Stage Technicians and Front Staff.• Arranging the necessary insurance cover for staff and competitors as contracted with the Civic Theatre.• Providing the sufficient medical support for athletes on competition day to manage all potential injuries.• Hiring a team to manage auditorium lights, sound and video projection on the day of the tournament.• Determining a seating plan and developing a pricing structure for the event’s tickets.• Designing of event posters with distribution nationwide to all clubs represented by athletes in the event.• Developing an agenda competition day with athlete brief, rules meeting, weighing in of athletes etc.• Managing an event’s team, delegating tasks on competition day to ensure a smooth operation.• Presenting in front of a large audience, communicating rules and information. • Recruiting a team of photographers and videographers to record the action for future marketing material.

County Dublin, Ireland

• Managing, retaining and growing the relationship of tier one global customers in the UK.• Achieving KPI’s, daily, weekly and monthly. • Achieving target and profitable growth across the account base with my aligned account executive.• Reporting to management on a weekly basis on pipeline, current opportunities and future growth. • Scheduling of internal and customer calendar appointments with agenda preparation. • Prioritising task with account executives, project managers, customers and channel partners. • Engaging with customers ensuring that they are up to date on all of our products and services.• Understanding of the customer’s industry, their business and providing the solution to their requirement.• Acting as the primary point of contact for quotes, bookings, information and other sales related requests.• Engaging colleagues and resources for their expertise to be up most efficient in task completion.• Collaborating with my virtual team to ensure customer’s needs are met and exceeded.• Preparing and updating personalised customer price files, achieving strong margins and the promotion of new next generation products where appropriate.• Handling product customisation projects and sourcing all required documentation and information.• Arranging the hire and delivery of the Dell EMC portfolio to location for customer’s promotional shows.• Other activities include account base exploration for growth and development with the account executive.

• Supporting Germany and the regions of the Nordics and Benelux, providing sales assistance encouraging an increase in productivity of my aligned 15+ account managers.• Working closely with each account manager to understand assignments at hand.• Resolving credit issues, ensuring that orders pass to the factory in a swift timely manner.• Managing customer concerns around missing, wrong and damaged orders.• Composing quotations for customers and managing account price files.• Gathering and submitting the necessary business case information for financial considerations.• Acting as a primary point of contact to customers for order processing and order updates.• Handling sales account manager’s mailbox when required during periods of annual leave.• Task prioritisation and management insuring client expectations are met and exceeded where possible.• Acting as marketing champion, assisting in the lead account creation process for the OEM department.

• Supporting a UK regional sales team of 10+ account managers to increase online sales.• Proactively evaluating, targeting and positioning the DELL Premier Page to accounts, aiming to improve customer’s overall experience and offering them a personalised online purchasing portal.• Encouraging the online purchase of low margin computer software and peripheral products in conjunction with printer ink and toner.• The individual management and maintenance of each customer’s purchasing portal e.g. updating computer builds, composing electronic quotes, adding users and addresses, providing customer support.• Availing custom configurations for purchase on the customer’s personal online purchasing portal.• Providing solutions to customer enquiries, engaging directly over the phone and via email providing assistance in a swift and efficient manner.• Other duties include recording activity in the CRM tool and weekly reporting to regional team.

Baltinglass, Co. Wicklow, Ireland

• Played instrumental role in project to revamp the layout of this store thereby winning Store of the Year 5,000 to 15,000 sq ft in the Irish Hardware Magazine Awards.• My remit involved assessing retail space and creating innovative means to showcase our products in the most visually stimulating manner possible thereby guiding the customers’ browsing through merchandise placement to result in an eventual sale.• Identifying opportunities to up sell and link sell as well as sustaining customer relationships.• Compliance with best practice and ensuring that our stringent policies and guidelines were adhered to at all times especially in relation to cash, stock and costs.• Other duties include cash handling, space management, customer service, health & safety, administration and stocktaking.• Supervision and motivation of new and junior team members

Baltinglass, Wicklow, Ireland.

• Responsible for providing a welcoming and professional reception service for our broad range of clients.• Maintaining the highest standard of customer service at all times. My role also included effectively handling a variety of questions and escalating queries where relevant.• Carrying out day to day reception activities including arranging, recording and monitoring use of central services such as couriers, post, emails, deliveries, office supplies, etc. • Recording payments received in addition to banking.• General administration including correspondence, filing, record maintenance, etc., as part of a team.

Honors Bachelors Degree

Leaving Certificate