Worked with industry vendors and professionals to create and deploy network security solutions, network infrastructure, and client desktop upgrade\update rollout solutions.Remotely managed network monitoring and network infrastructure security.Supervised upgrade and update of service call management software and inventory management procedures.

* Liaised with multiple vendors to ensure correct and timely delivery of services tocustomer.* Plan, Provision, implement, and support all aspects of LAN\WAN\VPN network includingAdTran, Firewalls, Switches, Servers, VOIP, PBX, Video Security Systems, Cabling and enduser devices in a complex multi- site organization including Barracuda SSL\VPN, CiscoWireless, Nuvico DVR, and Shoretel VOIP.* Support and maintain Windows XP, Windows 7, Active Directory, HP and Xerox Printers andWorkCenters.* Mobile Device rollout and support including Android, iPhone, and Windows OS. * Exchange Email , Citrix Server Support, Windows Server 2003, 2008, SQL 2005 and 2008,Office, VMWare, RDP\RDC(Terminal Services), TeamViewer, LogMeIn, Ghost, * Configure multiple site to site VPN's, firewalls, and filtering utilizing Checkpoint,Cisco, and SonicWall devices.* Create plan for backup of over 50 servers utilizing Tivoli, BackupExec, VMRanger, andAcronis.

•Daily 2nd and 3rd Level Support for +3000 users (including Smartphones) in manufacturing and corporate environments via remote and onsite visits.•Work with customers to provide hands on support of servers, routers, switches, and firewalls.•Responsible for daily monitoring and monthly reporting of all networks, servers, backups, and data storage.•Design, configure, manage, and provide customer support of all aspects of customer networks including servers, databases, applications, security, networking, and users.•Implement Disaster Recovery and Business Continuity Plans for new and existing customers.•Utilize applications and server features including DNS, Active Directory, DHCP, Exchange, VPN, RDP, SharePoint, Virtual Servers, Air Watch, and TeamViewer among many others to provide expert service and support to internal employees, colleagues, and customers.•Called upon as a technical resource to my team for training and advice.•Regularly called upon to travel to customer sites as a resource to complete projects.•Provide SQL database administration including backup, restore, and query analysis.

Cisco 6509 Head end Configuration.Commissioning and Configuration of SDM, RADD, OM, SEM, among other digital head end equipment.Utilized SDM to complete initial configuration of head end equipment including SEM routing.Installed DAC6000 and configured including building channel lineup (2.97 – Current).Remote work: RADD Upgrades and DAC patch installations.DAC Upgrades and Patches.

* Responsible for all �computer\infrastructure related� problems for entire manufacturingplant* Worked as part of a team to resolve all PC\Printer\Network issues at Mack Truck WorldHeadquarters* Support 1000+ users on the LAN, WAN, and remote dial-up * Called upon to create documentation and processes for current environment* Called upon as a resource for global migration to Windows XP* Administrated network hardware including switches and patch panels* Aided in directory change from Novell to Active DirectoryConsultantMasterfoods- Desktop Support April 2004 - August 2004* Remote support for Sales team 2500+ users.* Wireless Blackberry Support.* Deploy images for all laptop and desktop machines.* Break\Fix Support.

* 3 years support for Aventis Pharmaceutical. * Utilized and supported Lotus Notes* Support 4000+ users on the LAN, WAN, and remote dial-up. * Used NW Admin, User Manager, Exchange 5 Server, and Terminal Server to administrateuser accounts* Team lead on rollout Windows 98 to Windows 2000* Supported Outlook 98 and Outlook 2000* SAP Administration including eBuy analyst* 1 year designing and creating PC images for customers* Utilized Sysprep to create unattended install on Windows 2000 migration * Created and supported standardized images for IBM ThinkPad's, Compaq, and Dell.