Jonathan Bowley Email & Phone Number

Huddersfield, Gb

Huddersfield, United Kingdom

JPB Editorial Services provide a comprehensive range of high quality freelance editorial services to businesses and individuals throughout the UK, including proofreading, copyediting and copywriting.JPB Editorial Services was established by Jonathan Bowley in April 2012. With over three years editing and writing experience in the public and private sector, Jonathan is able to:+ write sparkling copy for web and print tailored to your specifications+ write and issue press releases for small businesses and individuals+ re-write existing materials to provide greater clarity and credibility for your message+ provide an affordable proofreading service for a wide range of written materialJPB Editorial Services is committed to helping you communicate with clarity, credibility and creativity by making words work harder for you and your project.

Leeds, United Kingdom

Working as part of a team of eight to provide specialist complaint handling for Barclays.+ Negotiating outcomes and defending positions through excellent persuasive written communication+ Reviewing complaints and demonstrating the ability to make decisions, exercise judgement and use initiative within a specified mandate and in accordance with complaint handling rules and operational risk standards.+ Resolving customer, colleague and other queries, including analysing situations, making decisions, and authorising transactions in accordance with company policy and procedures in order to deliver excellent customer service and achieve performance targets.+ Developing and delivering timely, accurate and effective responses to correspondence, whilst meeting service levels as agreed with regulators and keeping customers up to date with progress.+ Ownership of complex technical telephone and e-mail queries from regulators, customers and claims management companies, ensuring compliance and collaborative resolution in accordance with mandates, rules and standards.

Halifax, United Kingdom

Working as part of an in-house team to provision data for the largest financial integration in UK banking history. This involved liaising with external contractors and in-house testing teams to ensure that customer data was delivered on time for testing, as well as tracking and resolving issues and queries that arose.+ Collating data and running reports from in-house systems+ Liaising with external contractors to co-ordinate data mining and batch testing+ Creating reports for senior management+ Tracking and logging queries using customised Excel spreadsheets and HP Quality Center+ Managing a MS Sharepoint website for use by several departments+ Creating and maintaining an electronic filing system

Huddersfield, United Kingdom

Working as part of the Public Relations team to raise the profile of the University both in the local area and across the country via local, regional and national media organisations. This involved working with other PR team members to produce quality written materials for distribution across a variety of formats.+ Producing high quality copy for university website and print publications+ Writing and issuing news and press releases to local, regional and national media + Creating and maintaining a database of experts for media comment on current issues+ Interviewing staff and students for news articles and liaising with media to arrange interviews+ Maintaining press clippings service for management and monitoring media+ In-house photographer for news releases and web content

2:1, English Language With Journalism, English Language With Journalism Ba (Hons)

Activities and Societies: Huddersfield Student newspaper, Vice President of the Christian UnionMedia Case Study: Race & Representation.

A2 & As

Activities and Societies: Debate Club, Chess Club4 A2 // grade A - B 1 AS // grade A Details and certificates can be provided on request.

Gcse

Activities and Societies: Debate, Chess10 GCSE's // grade A* - B Details and certificates can be provided on request.