Jonathan Pritchard Email & Phone Number

Rhode Island, United States

Medford, Massachusetts, Us

Bad Homburg, Frankfurt, De

• Serve as the Product Owner leading the initial development and support of various clinician facing applications; work collaboratively with business partners and clinical staff to identify and understand workflow gaps; develop solutions from end-to-end, involving business requirements documentation, technical design, testing, and deployment; enabled immediate problem mitigation, optimizing application functionality and efficiency• Oversee the delivery of innovative solutions across 3,400 clinics supporting 300K patients nationwide to promote business and patient safety objectives; lead a team of business stakeholders, clinicians, developers, and QA resources in the design of a systems test plan to ensure solutions aligned with end-user requirements; enhanced overall patient experience• Provide leadership to cross-functional teams to drive process improvement initiatives; create streamlined SDLC processes and timelines to accelerate the turnaround of mission-critical enhancements and ensure seamless delivery to physician and clinical user base; expedited process efficiency and quality, optimizing patient outcomes • Systematize existing program management procedures to support technical teams globally and drive operational excellence; lead the development, documentation, and deployment of program management tracking tools; boosted overall productivity• Managed a CMS supported initiative for End-Stage Renal Disease Care Organization (ESCO); orchestrated the development of documentation capture tools to ensure regulatory and compliance requirements are met; identified CMS measures and implemented a proper solution to improve documentation workflow with zero disruption; exceeded CMS compliance, maximizing reimbursement to the company and providers

Keller, Tx, Us

• Managed a process improvement project for a health system client; spearheaded a team of 3 RNs in the development of recommendation and workflow models to identify and address areas for improvement; implemented innovative solutions, improving the clinic’s throughput and elevating patient experience and overall satisfaction• Developed reporting tools to streamline project communications; implemented organization-wide standardized reporting model and client communication templates for the project plan, client progress reporting, and data metrics; provided leadership and stakeholders with higher visibility to several process improvement initiatives• Analyzed customer’s business strategy, processes, and roadmap in collaboration with business units to determine technical requirements; documented business requirements and communicated with Scrum teams; implemented suitable solutions addressing identified business challenges; achieved high customer satisfaction, receiving positive feedback consistently

Fort Myers, Florida, Us

• Oversaw the analysis, design, development, and implementation lifecycle of process improvement and strategic growth initiatives; coordinated with stakeholders to enable the successful rollout of a multimillion-dollar electronic medical record system organization-wide; streamlined the process of collecting and storing patient information, improving medical record accuracy• Facilitated the training and provisioning of 2K+ physicians to promote adoption of the new EMR system; designed and implemented strategies to achieve the objectives of enabling physicians to better understand how the new system works; achieved successful system adoption• Managed interdepartmental projects across 1,200-bed hospital systems; established operating cadence and procedures to ensure on-time project completion within scope, specifications, and quality standards; met critical project deadlines• Leveraged interpersonal skills in leading a team of 8 professionals, including clinicians and IT consultants remotely and on-site; set smart goals, delegated responsibilities, and monitored progress; developed the team through continuous guidance, coaching, and mentoring; boosted team productivity and efficiency, optimizing project success

Dallas, Texas, Us

• Acted as the primary information systems liaison to New England market physician community; performed cold calling and product presentations to capture new business opportunities; increased the utilization of hospital services via electronic connectivity solutions, promoting consistent business growth• Directed the planning, implementation, and support of 2K+ private practice connection points with a team of 3 development engineers; collaborated in customizing communication pathway to meet the needs of various EMRs and deliver the proper information to providers’ own systems; elevated user experience, resulting in increased referrals and new business wins• Functioned as the Clinical Lead providing project oversight to the Massachusetts eHealth Institute’s MassHiWay initiative; identified roadmap, staffing requirements, funding needs, and resources to ensure completion according to client needs and predefined specifications; recognized for the responsible deployment of a secure and scalable health information exchange statewide that enabled the provision of safe, timely, efficient, and effective patient-centered care

Worcester, Ma, Us

Nashville, Tn, Us

Canton, Massachusetts, Us

Bachelor Of Science, Majors In Business Administration And Marketing

Education record