Jonathan Braziller Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

As an Onboarding and Engagement Specialist, I'll be excitedly welcoming new clients to the Applauz platform. I'll be actively listening to their HR goals and objectives and, partnering them in their launch of Applauz. The fun doesn't stop there though! I will also be their right hand man in ensuring the success of their continued growth with Applauz; planning leadership trainings, progress reviews and providing success management throughout their experience.

Montreal, Quebec, Canada

Understanding of our market and audience• Influence the roadmap of products by effectively communicating information, needs and wants collected from clients. • Collaborate with marketing, research and product owner to ensure that everyone is aligned.• Build a network of innovators, early adopters, customers to validate our products by communicating with them, maintaining links and presenting the products.Copywriting • Develop a storyline and produce all the copy that runs from the website through to the product. • Collaborate with marketing to ensure that campaigns match brand and utilize key words. • Work with clients to help find their voice and tone, and have continuity in their communications about the product.Sales Growth• Generate new leads (outbound) through proactive actions, in coordination with the marketing team. • Build action plans with ambitious KPIs. • Document and communicate knowledge learned through client interaction to ensure marketing, research and product are working towards a shared goal with our clients.

Montreal, Canada Area

• Client Relations: Answered ~300 tickets per month with a CSAT < 93%, while continuing sales and onboarding.• Marketing: Built email campaigns and product tours in Intercom and saw 10-20% above benchmark engagement.• Growth: Reviewed site statistics, produced a list of experimentation and recorded results of tens of tests.

Montreal, Canada Area

• Client Support: Answered hundreds of tickets per month with a NPS rating of Promoter. • Sales: Identified client’s needs and do targeted demos of the platform for companies with 100+ employees. • Onboarding: Onboarded companies with 100+ employees; managers training, communications, integrations etc.

• Client Relations: Developed strong relationships with tens of high valued clients by addressing needs and issues effectively. • Collaboration: Coordinated with multiple departments to ensure campaigns run smoothly. • Data entry: Managed data for campaigns; proposals, contracts and proofs of performance.

• Event coordination: Coordinated 20+ events ranging from 10-300 people; weddings, parties, lectures and meetings. • Leadership: Customized training for unionized staff, based on needs of the organization and staff’s skills. • Administration: Completed payroll, work-orders, purchase orders and interdepartmental requests.

Cote Saint Luc

Management: Managed over 20 unionized employees; training, supervision and safety protocols. Administration: Created checklists, performance indicators and handbooks for multiple departments.

• Created a needs assessment and used results to create a program for the targetpopulation• Created and coordinated trainings on: Managing Conflicts and Understandingboundaries and communication

Downtown Montreal

• Intermediary between customers and management. • Ensured quality of service was above standards.• Deconstructed, built and started films

Graduate Diploma, Human Resources Management And Services

Specialization Human Relations, Applied Human Sciences

Cinema, Video And Communications