Jonathan Brooks Email & Phone Number

Watford, England, United Kingdom

Providing administrative support to ensure that staff and service users are supported through efficient processes and maintaining administration systems within specified timescales.Receiving and distributing information and communications related to new sentences from the courts in an appropriate manner.Dealing fairly, effectively and firmly with a range.

Watford, England, United Kingdom

• Delivering the appropriate advice and offering support to contacts of confirmed cases of COVID 19.
• Facilitating Teams meetings for training agents in customer service.
• Supporting colleagues in understanding their roles and the challenges of working from home.

• Recognised as a role model in changing the tone of voice used in written communication, setting standards for colleagues and offering support in adapting to change. This lead to a strengthened level of engagement and.
• Coached retail colleagues in dealing with difficult and distressing situations.
• Analysed and prioritised risk, making recommendations aimed at mitigating that risk.
• Managed individual cases involving vulnerable customers, liaising with regional managers.
• Utilised all available resources including CCTV systems, gaming logs, back dated incident reports, and customer complaints.
• Liaised with other departments including online teams, customer relations, and AML.

NW London

• Skilled in dealing with conflict, handling complaints, and managing potentially difficult customers. I used my passion for training and nurturing talent to build successful teams which won multiple sales and Customer.
• Responsible for staffing rotas for groups of up to fifteen shops open seven days a week from 8am to 10pm.
• District Training Coordinator overseeing distance learning and providing training.
• Colleague Forum Representative focusing on engagement and work life balance.
• Collaborated with Safer Neighbourhood Teams in combating anti social behaviour and promoting the high street.
• Conducted annual Health & Safety inspections for a district of shops.

• I was at the forefront of new customer service initiatives, tasked with raising standards across North London. The role required an ability to be flexible, communicate effectively, and work well under pressure.