As the Director of CXM Consulting at mct inc., a Daishinsha company, I help customer experience (CX) professionals to create engaging customer experiences across all channels, including mobile and social media. My mission is to enable my clients to optimize their CX strategies and practices, and to deliver measurable business outcomes. I have supported CX projects for leading brands in many industries, including airlines, life science companies, banks,, insurers, retailers, and service providers. I have also authored publications on CX topics including CX quality, interactive design agencies, and online and mobile consumer behavior. I have strong skills in Japanese, French, and German, which allows me to communicate effectively with diverse and global audiences.