• Mortgage portfolio management, ranging from performing accounts, receiver accounts and accounts in litigation.• Contacting customers in relation to their mortgage arrears to include receivers, solicitors, personal insolvency practitioners and other third parties where necessary.• Taking payments over the phone.• Preparation of court documents and property deeds management• Completed referral templates, sent to the client for decision and following up with the customer once a… Show more • Mortgage portfolio management, ranging from performing accounts, receiver accounts and accounts in litigation.• Contacting customers in relation to their mortgage arrears to include receivers, solicitors, personal insolvency practitioners and other third parties where necessary.• Taking payments over the phone.• Preparation of court documents and property deeds management• Completed referral templates, sent to the client for decision and following up with the customer once a decision has been made on their account.• Working within the CCMA and CPC as well as strict departmental and client mandates.• Implemented strict record maintenance. • Gained valuable phone experience while dealing with vulnerable and difficult customers.• Responsible for the reconciling of invoices. Show less

• Thorough knowledge of the processes and procedures to ensure work is carried out to the agreed highest standards.• Completed online courses to ensure up to date knowledge of relevant procedures, legal and compliance requirements.• Responsible for the training of team members.• Providing support to colleagues and management alike in various roles - the primary objective is to process efficiently and accurately documentation / reports etc. on behalf of the unit.• Comfortable… Show more • Thorough knowledge of the processes and procedures to ensure work is carried out to the agreed highest standards.• Completed online courses to ensure up to date knowledge of relevant procedures, legal and compliance requirements.• Responsible for the training of team members.• Providing support to colleagues and management alike in various roles - the primary objective is to process efficiently and accurately documentation / reports etc. on behalf of the unit.• Comfortable working within tight deadlines which was the business norm.• Managed and co-ordinated the departments filing system.• Supported and aided case managers.• Comprehensive database logging.• Worked closely with the direct line manager to ensure the operational effectiveness of the team.• Efficiently maintained and was responsible for the administration of the team’s portfolio.• Prepared credit papers for beginning the legal repossession process or to appoint receivers.• Managed and effectively organised own caseload operating to specific SLA’s and turnaround times.• Assisted with preparation of Management Information for internal and regulatory reporting purposes delivering all required reports on time.• Managed and updated SharePoint databases.• Strengthened my knowledge of the MARP and CCMA processes.• Consistent satisfactory QA’s achieved• Achieved my APA in Loans, Investments and Life Assurance with the aim to complete my QFA Show less

• Repsonsible for the logging and tracking of Standard Financial Statements (SFSs) on the Banks AS400 and CACS computer systems.• Ensure my actions complied with regulatory and internal procedures.• Handled confidential information while co-ordinating casework with fellow team members• Improved on my personal time management and efficiency.• Consistant satisfactory QA’s achieved.

• Operated cash registers.• Responsible for stock control and store hygiene • Effectively dealt with customer queries and complaints.