Jonathan Burch Email & Phone Number

Lexington Park, Md, Us

Expertly installs, test, maintains, and upgrades network operating systems’ software and hardware to comply with DoD (Department of Defense) requirements. Point of contact for system OS (Operating System) and software updates. Regularly participates in technical research and development to enable continuing innovation within the network infrastructure and computer environment and assist with future planning initiatives. Utilizes System Center Configuration Manager (SCCM) to maintain compliance to include operating system deployment, images, security updates, patches, and task sequences. Able to proficiently troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution, logging, and monitoring in detail. Highly knowledgeable in supporting Windows 10 operating system and provides system administration support services to 300+ RDT&E (Research, Development, Test, and Evaluation) workstations and servers for on-site and remote site users. Performs Active Directory Services administration and Group Policy Object (GPO) management to include creation, design, cleanup and routine maintenance and configuration for computer accounts, service accounts, and user accounts. Currently executing hardware refresh to include desktops, laptops, and servers according to DoD and IA policies and procedures, while ensuring the documentation of all processes and architecture of both the testing and production environment. Deliver rapid service desk support via Remote Desktop Protocol (RDP), in-person, or by phone and respond to technical emergencies in order to minimize down time and meet high priority deadlines. Resolves both workstation and server issues by utilizing System Center Service Manager (SCSM) to create, modify, and track the progress of service request, incident management, and change management tickets until successful resolution.

Lexington Park, Md, Us

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Deployed, sustained, and repaired standard voice, data, video network and cryptographic client devices in fixed and deployed environments. Managed client user and computer accounts and organizational client devices via Active Directory and Directory Resource Administrator. Served as NetOps (Network Operations) liaison for telecommunication equipment and computer equipment during deployment exercises. Loaded and programed communication equipment on military aircraft and briefed aircrew on use during preflight operations. Maintained eTool program and ensured communication equipment was properly calibrated and patched. Created and maintained multiple databases for computer systems, user accounts, and network diagrams. Trained users in the proper use of hardware and software and provided after-hour support for applications and project efforts when needed. Escalated unresolved issues to the appropriate level and followed up to ensure successful resolution. Ensured proper workstation setup for users in fixed and deployed environments to include proper installation of cables, operating systems, software, monitors, printers, peripherals, and scanners. Assisted DoD contractors and FSA (Functional System Administrators) with installation and troubleshooting of system-specific software which improved collaboration between military and civilian departments and agencies. Worked with base NCC (Network Control Center) and ESD (Enterprise Service Desk) to quickly resolve user and computer account trouble tickets for senior leadership and VIPs that resulted in zero downtime. Handled Communications Security (COMSEC) materials, classified and controlled documents and equipment. Reported security incidents and identified and implemented corrective procedures. Ensured operating systems met security requirements for Secret and Top Secret environments to include the installation of security certificates, IP configuration, and user access.

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Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 200+ users. Installed and configured Standard Desktop Configuration (SDC) for organization workstations operating Windows 10 to include testing and quality assurance. Facilitated IT process improvement and customer support solutions through creation and modification of computer and network knowledge manuals and self-help training guides. Resolved computer and network environment trouble tickets by utilizing Oracle BMC Remedy IT Management system to manage computer, printer, server, and user issues. Experience and sound working knowledge of TCP/IP, routing, switches, DHCP, and DNS. Assisted network engineers with network outages and degradation by examining routers and switches to determine any problems or deficiencies with equipment and provides input to resolve the issue. Oversaw and planned end-to-end development and processes related to the transition from an AT&T circuit to a Verizon network circuit. Facilitated the upgrade from a T1 to DS3 circuit for the Florida Air National Guard to improve and deliver higher bandwidth speeds. Collaborated with department managers to assess network capacity needs and integrated the network modernization of systems servicing over 200+ users providing the capability of future software upgrades and improvements. Head in planning and administering installations of 20+ network multifunction printers while maximizing equipment up-time through timely response and efficient repairs and applying required firmware updates through Remote Desktop Protocol (RDP). Coordinated with 125th Fighter Wing Communications Squadron and AT&T to integration 10+ mobile hotspots into the user computing environment. Facilitated information technology orientation training for new users such as computer and network training, policies, operating system upgrades, data security, backup and recovery, and shared drive space utilization.

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Provided guidance and assistance on common, standard electronic communications applications and established policy, processes, and procedures for information management, document management, collaboration, and workflow. Served as the central point of contact for all matters concerning official correspondence to include developing, implementing, organizing and directing policies, programs, and procedures for appropriate correspondence preparation, routing, and transmission. Prepared and maintained publications, regulations, policies, guidance, and forms for both paper and electronic media, to include design, creation, maintenance, coordination, approval, publication and enduring life cycle. Responsible for data backup, data transfer, and data restore to include official files, Outlook PST files, configuration settings, Active Directory profiles and Group policy settings for 500+ Air Force computer systems. Deployed new workstations and printers, installing operating systems, applications and drivers, and configuring network properties and hardware. Briefed senior leadership weekly on the status of the network and all IT related activities, and provided solutions to current and potential issues to meet the needs and requirements of the organization. Coordinated with higher headquarters elements, program management offices, and commercial vendors for issue resolution pertaining to the most efficient and effective acquisition, portrayal, manipulation and destruction of information. Ensured compliance with Privacy Act (PA) program and Freedom of Information Act (FOIA) procedures and provided assistance and training to 200+ users. Lead base developer in creating and maintaining web applications and web sites in SharePoint 2016/2019 via JavaScript and HTML. Deployed site features and custom lists by using SharePoint Management shell and maintained backups and recovery for all SharePoint sites.