Plans and evaluates library services and programs, assessing community needs and preparing long-term goals.Develops and implements innovative adult programs and oversees youth programming initiatives.Promotes library services through displays, bibliographies, book talks, and community outreach.Implements customer service goals from the Five-Year Strategic Plan and fosters a service-oriented culture among staff.Serves as branch liaison to Friends of the Libraries and represents… Show more Plans and evaluates library services and programs, assessing community needs and preparing long-term goals.Develops and implements innovative adult programs and oversees youth programming initiatives.Promotes library services through displays, bibliographies, book talks, and community outreach.Implements customer service goals from the Five-Year Strategic Plan and fosters a service-oriented culture among staff.Serves as branch liaison to Friends of the Libraries and represents the library at community events.Provides high-quality customer service, enforces library confidentiality standards, and maintains a welcoming atmosphere.Supervises, trains, motivates, and evaluates staff, ensuring professionalism and effective communication.Oversees circulation, patron registration, and cash handling procedures while using the library’s automated system.Manages branch operations, including opening/closing procedures, facility safety, and disaster plan updates.Maintains building, grounds, and equipment, arranging for necessary maintenance.Prepares statistical reports, supply orders, and written procedures.Oversees collection management, including selection, deselection, and inventory of materials.Participates in region-wide meetings, workshops, and special projects as assigned.Works evenings and weekends on a rotational basis and makes inclement weather closure decisions following guidelines. Show less

Provided and modeled exceptional customer serviceInitiated, planned, oversaw, and executed outcome-based programs that fulfill the library’s mission, values, and strategic plan while serving a diverse patron base both onsite and in the communityWorked with other departments and community partners to develop programming for all agesDeveloped marketing strategies and materials to promote programs, collections, and services, working closely with the library’s Marketing… Show more Provided and modeled exceptional customer serviceInitiated, planned, oversaw, and executed outcome-based programs that fulfill the library’s mission, values, and strategic plan while serving a diverse patron base both onsite and in the communityWorked with other departments and community partners to develop programming for all agesDeveloped marketing strategies and materials to promote programs, collections, and services, working closely with the library’s Marketing CoordinatorProvided information, research assistance, and readers’ advisory services using the library’s physical and digital collectionsProvided instruction and troubleshooting on public computers, printing, digital collections, and other technical assistanceAssisted with computer and personal technology tutoring and test proctoringAssisted in developing and keeping the adult collections relevant and timelyEnsured that library policies and procedures are followed to maintain a safe and welcoming environment for all staff and patronsIncreased skills and knowledge through professional development opportunitiesPerformed other duties as assigned, independently and as part of a team Show less

Reviewed content to create and edit pre-existing metadata to capture necessary information.Created, edited, and updated metadata tags according to complex predefined organization-based methodology and worked within the content management system.Managed workflow and met project deadlines on a consistent basis.Created metadata documentation and training collateral that clearly and concisely communicated guidelines to internal curriculum authors.Monitored the content library to… Show more Reviewed content to create and edit pre-existing metadata to capture necessary information.Created, edited, and updated metadata tags according to complex predefined organization-based methodology and worked within the content management system.Managed workflow and met project deadlines on a consistent basis.Created metadata documentation and training collateral that clearly and concisely communicated guidelines to internal curriculum authors.Monitored the content library to ensure proper guidelines were being followed by curriculum authors and implemented a metadata management governance structure to build a consistent tagging practice. Defined, tracked, and communicated metadata metrics.Documented and understood teachers and curriculum authors’ needs.Worked with the product management team to ensure metadata taxonomy was aligned with the correct search algorithm and adaptive needs.Analyzed content to standard relationships to help identify gaps in curriculum learning object repository. Communicated and worked within a large project team.Identified opportunities to automate the metadata tagging process over time and to templatize the creation of metadata on learning objects. Show less

Operated specialized computer system for circulating media center materials.Assisted students with instructional tasks. Staffs circulation desk.Assisted and instructed students with book selection; charged and discharged books.Assisted students with location and use of media center materials.Assisted in controlling status of books in circulation; checked on overdue books.Generated overdue and other computerized reports.Shelves returned books; replaced incorrectly shelved… Show more Operated specialized computer system for circulating media center materials.Assisted students with instructional tasks. Staffs circulation desk.Assisted and instructed students with book selection; charged and discharged books.Assisted students with location and use of media center materials.Assisted in controlling status of books in circulation; checked on overdue books.Generated overdue and other computerized reports.Shelves returned books; replaced incorrectly shelved books; labeled and mended books.Assisted with the processing of new materials.Circulated media center equipment and materials; operates media center equipment.Assisted with bulletin board displays.Assisted with inventory of all media center materials.Maintained computerized records.Assisted Library Media Coordinator in collecting and distributing materials. Received telephone calls and walk-in patrons; provides information and assistance, or directs to appropriate staff member.Performed related work as required. Show less

Provided an exceptional guest service experience through world class hospitality.Assisted with cleaning and organizing throughout the work day. Successfully orchestrated tasting room operations.Worked efficiently and effectively with minimal supervision.Assisted with restocking duties when necessary.Maintained a welcoming atmosphere for guests.Assisted guests with knowledge about Biltmore wines and wine making.

Provided an exceptional guest service experience through world class hospitality.Assisted with cleaning and organizing throughout the work day.Successfully orchestrated tasting room operations.Worked efficiently and effectively with minimal supervision.Assisted with restocking duties when necessary.Maintained a welcoming atmosphere for guests.Assisted guests with knowledge about Biltmore wines and wine making.

KeyholderPerformed opening and closing proceduresAnswered phones and greeted patronsPerformed circulation duties for provided materialsBalanced cash drawersCoordinated interlibrary loansGenerated library marketing materialsAided in website and social media advertisementsManaged internal phone system and automatic answer messagesAssisted with basic material repairCoordinated Interlibrary Loan OperationsImplemented Nonfiction Collection Development

Circulation of materialsAssistance to patronsReference assistance

Provided library services to incarcerated adultsMaintained efficient circulation of materialsMaintained organized, up-to-date media and materialsDetermined book and supply selections Provided instruction in library and computer usageSupervised offender library clerksManaged library operations