Jonathan Burnham Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Strategic owner and responsible for the UPS Forwarding Hub (UFH). Develops, communicates, and executes the UFH strategy to significantly increase revenue through the platform and grow new to UPS Global Freight Forwarding revenue. Leader in the design and implementation of differentiating capabilities, driving adoption, and identification of future state needs to inform an ongoing strategic evolution.

Atlanta, Ga, Us

Develops long-term strategies to align customer technology marketing initiatives with UPS Supply Chain Solutions' strategic imperatives. Promotes marketing plans to effectively communicate the value proposition to internal/external stakeholders. Interprets implications of customer research to build business cases for new customer technology products or enhancements and develop action plans. Manages new/existing customer technology features on UPS Global Freight Forwarding (GFF) digital tools like the UPS Forwarding Hub. Maintains subject matter expertise in customer technology applications, vendor offerings, and marketplace activity to provide accurate/useful information to internal stakeholders and to identify trends/opportunities.

Atlanta, Ga, Us

Responsible for designing, testing, evaluating, and implementing customer experience initiatives and strategy across all Global Freight Forwarding (GFF) regions and products.

Atlanta, Ga, Us

Partners with campaign owners, channel owners, media agencies, data scientists, and IT to develop new audiences and deliver them to the activation platforms that support the targeting of all channels, including ups.com, paid media, and email. In addition, ensures that quality performance data is captured and tools are developed to support digital performance reporting and audience insights mining.

Atlanta, Ga, Us

Provides input and support for, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). Participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. Provides input to applications development project plans and integrations. Collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. Provides knowledge and support for applications development, integration, and maintenance.

Atlanta, Ga, Us

Coordinates the installation and removal of hardware and software to comply with user requests. Initiates actions to ensure targets comply with established safety and quality procedures. Coordinates hardware and software tests and corrects malfunctions to ensure effective operations. Documents details of hardware and software installations and removals to comply with established procedures.Resolves and documents project specific issues. Provides users with support to resolve issues and to minimize downtime. Analyzes problems to initiate actions for effectively resolving project issues.Collaborates with resources to clarify product planning and design and to coordinate deployments. Acts as a field and IT partner liaison to communicate progress on release scheduling.

Atlanta, Ga, Us

Plans, organizes, coordinates, and tracks activities to develop, deploy, and upgrade software and hardware. Troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for preventing recurrences. Coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines.

Atlanta, Ga, Us

Support the marketing workgroup by developing and compiling standard and ad-hoc marketing reports. Integrate marketing data and information from multiple sources to produce reports and support the marketing of UPS products and services. Obtain customer behavior data from external data sources as needed to facilitate analysis and reporting. Compile and update information in standard reports for timely distribution to stakeholders. Work cross-functionally (e.g., Customer Information Management, Business Information & Analysis, etc.) to gain access to atypical data sources. Interact with data providers regarding source data to ensure quality and efficiency of processing. Use distribution lists provided by manager to ensure reports are shared with appropriate audiences. Distribute reports to communicate information to stakeholders. Present report findings internally to keep workgroups informed and up-to-date. Develop new product and technology concepts considering customer needs and the ability to profitably bring service or technology concepts to market.

St Petersburg, Florida, Us

Manage developers on product issues, improvements, features, and updates. Coordinate between customer community and software development team to establish and execute requirements for development work. Implemented an agile software development process, thus decreasing the time between iterations and increasing product flexibility and stability. Manage the QA process of development. Decreased the amount of bugs found in the system by 90% within the first stages of release. Documented and executed test plans and scripts. Help integrate two CRM databases using Jitterbit software. Successful in implementing a customer engagement program after the two CRM databases were merged.

Manage the day-to-day marketing Operations of the organization. Successful in creating a more valued lead generation tool; and increased the ROI by 100% using cost effective programs to execute marketing campaigns within the company CRM (Salesforce.com). Manage lead research team and all websites for the company, which include: http://copperservices.com, http://copperlegal.com, http://conductnow.com, and http://copperpartners.com. Create promotional e-mails, newsletters, web pages and ads with Adobe Photoshop, Final Cut Pro, and online applications.

Manage the site, marketing, and customer service of the organization. Create and maintain the website and social media outlets used for promoting the welcoming service to local businesses. Continue to maintain the website on a contractual basis. The website can be found here - http://newbeginningswelcomingservice.com. Use QuickBooks to manage the accounting portion of the business that encompassed monthly invoices and billing reports. Developed a database for all visits and customers in order to better organize the sales process, as well as the welcoming process of the business.

Atlanta, Ga, Us

Caddie for some of the most influential people in the US.

Us

Assisted in creating and maintaining loans. Helped approve and write up loan paperwork. Finalized accounts and organized loan numbers.

Bachelor'S Of Business Administration, Business Marketing

Master Of Business Administration (M.B.A.), Marketing

Computer Game Design And Programming

Bachelor'S Of Computer Science, Game Simulation And Programming