Jonathan Bushey Email & Phone Number

Ontario, Canada

Provide consulting for a variety of teams across Canada and the United States. Work with leaders to increase efficiency, make work meaningful, and measure progress.

Waterloo, Ontario

Led team of claims adjusters and appraisers handling commercial and personal-lines property claims. Partnered with leadership team in managing significant personnel and process changes including establishing business goals, implementation of regular coaching, and introduction of performance management standards.Creator and business lead (2019-2021) of Leadership LaunchPad program, an initiative focusing on the development of emerging leaders, which has graduated 30+ leadership candidates to date. Business lead of Property Claims’ initiative Right People Right Work (Nov 2019-Sept 2020); guided 20-person working group in realigning claims handling specifications for hundreds of adjusters nationally.

6925 Century Ave, Mississauga

Managed team of adjusters within Intact's Property Claims Department. Led creation of Property Claims' Special Handling Unit, designed to combat fraud and insurance crime.

700 University Ave, Toronto

Led Inside Investigation and National Triage teams. Both counter-fraud units use big data driven fraud detection software to identify and combat insurance fraud and crime across all lines of business, thereby improving claim leakage and protecting company profitability.The Inside Investigation team's focus was on identifying suspicious entities and fraud rings while providing red flag awareness education to all IFC adjusters in Ontario to improve front line fraud detection.

700 University Ave, Toronto

Founding unit manager of the National Triage team, which was formed to facilitate a company-wide conversion to a big-data based investigative model.The team worked closely with fraud detection software in order to identify suspicious claims for Intact Special Investigation Units nation-wide.

Toronto

Detected insurance fraud rings and staged collisions, and completed investigations resulting in the suspension and denial of false claims. Managed industry projects and liaised with law enforcement agencies, forensic experts, and the Insurance Bureau of Canada to combat insurance fraud.

Toronto

Investigated suspicious claims from all lines of business to identify and combat insurance fraud.

Toronto

Adjusted a pending of auto physical damage and commercial long-haul trucking claims.

North Bay, Ontario, Canada

Completed a variety of administrative tasks to support brokers during summer months.

Six Sigma Green Belt

Fellow Chartered Insurance Professional Program (Fcip)

Workplace Mental Health Leadership (Certificate Program)

Chartered Insurance Professional (Cip)

Bachelor Of Arts (Ba), English, Philosophy