Management of customer accounts through various hospitals and facilities across multiple states. Providing virtual and hands-on support for a tablet-based patient experience platform. Collection and review of monthly data reported per facility. Present staff and patient device usage and integration information for management to review. Meet with staff, management, and patients to inquire about device usage and improvements that can be made with the implementation of the service. Demonstration of platform capabilities for new customers interested in the solution in a virtual or in-person based setting. Coordinate with other members of the team to develop targeted information and solutions based on the needs of the client. Provide clients with monthly information on health concerns related to the community to increase patient and staff awareness. Working closely with multiple departments within the facility to maintain efficient operation of the devices.

Responsible for providing a variety of patient care inside an emergency room setting, while working closely with all members of the healthcare team related to the client. Skills performed in relation to client needs of an emergent nature. Insertion of intravenous catheters for laboratory studies and medication administration. Utilization of an ultrasound device for midline IV guidance and insertion. Responding to calls from emergency radio and phone based calls from clients. Perform splinting duties to stabilize musculoskeletal injuries and provide client education on the use of orthopedic devices. Insertion, adjustment, and removal of urinary catheters for a client. Maintaining client safety and skin integrity. Observation of changes in client condition and reporting to nursing staff and providers appropriately. Frequent monitoring of client vital signs and reporting critical changes. Documentation of all duties performed in relation to client care. Responding to emergency calls throughout the hospital with a rapid response team. Guidance and training of newly hired employees.

Responding to emergent calls safely and promptly to provide needed patient care. Participated in frequent call response in partnership with city or county fire departments, and law enforcement personnel. Assisting community with general questioning and deployed when needed for disaster relief. Transferring patients from one facility to their desired destination utilizing safe moving, lifting, and transportation techniques. Transportation of patients via stretcher that are unable through normal means to dialysis and other doctor appointments as needed. Providing assistance to lead EMT with patient assessment. Working with team members to stabilize patients appropriately based on their needs in a given situation and transportation to the most appropriate facility for them to receive care. Acquisition of patient vitals to include blood pressure, pulse, oxygen saturation, glucose, and other care as needed. Obtaining vital patient information to include; pertinent medial history, medications, allergies, and medical complications pertaining to their emergency. Ensuring that a patient's needs are met within reason given the nature of the emergency to be an advocate for that patient. Working closely with hospital staff to ensure continuity of care is continued once patient care is transferred to the team at that facility.

Provide tactful and expedient customer service to hospitals, nursing facilities and general public through patient care and transport. Assist customers over the phone in coordinating appropriate level of care to transport patients to desired destinations from initial location. Work along side multiple departments within the company daily to ensure customer and company records are updated as needed and appropriate information is obtained correctly and efficiently. Communicate with EMTs, Paramedics and Nurses through advanced software to send patient transport details to ensure correct level of care is given based on patient needs and the patient arrives at desired location. Utilize tracking devices and live traffic cameras and mapping to assist crews in rapid response to emergent calls. Update patient paperwork in our database daily with current insurance, billing information, address, NOK, and POA. Send prudent mail to patients and contact facilities or power of attorney for outstanding balance for transports. Utilized state provided web based program to confirm patients having valid medical assistance to cover transport. Worked with training new employees on our system once they have completed new hire dispatch academy. Worked in the field with other EMT-B and paramedics for providing patient care and transporting patients in accordance with guidelines from the state medical director. Operated emergency vehicle in a manner compliant with state laws to transport patients, organs and medical teams to desired location in both emergent and non-emergent capacity.

Coordinate and assist all international customers via phone and email communication. Daily oversight of order processing to ensure prompt completion and delivery. Assist store associates and domestic clients with product availability and ordering. Maintain a high level of quality in each customer interaction to provide platinum level service.

Performed daily support for customer's technical issues with software. Troubleshooting and diagnosing possible issues or conflictions with software. Helped customers with pre-sales inquires. Process orders for retail and business customers. Log information pertaining to customer issues and inquires in a customer relationship management system for reference.

Daily routine consisted of receiving calls from various accounts to include domestic and international accounts. Duties consisted of taking orders, checking history and clearing up issues with accounts. Edited and kept account tax information up-to-date. Helped all customers with issues in a timely and professional manner. Kept record of calls to follow up and refer to in the future if needed; as well as account issues that needed further follow-up.

Allied Barton Security Services/Eagle Technology Inc. Westminster, MDConducting security detail on site of Random House publishing. Duties to include; securing entry control points, securing the safety and well being of all Random House employees, enforcing of rules, procedures and guidelines put forth by Random House, proper completion of daily patrols of the facility indoors and outdoors, issuing proper identification for visitors to the facility with contact of Random House employees, and flag detail when dictated by the site manager. Contract transfer was made in April of 2008 from ETI to ABSS.

Duties consisted of monitoring various websites for clients. Daily inspection of client and company servers and monitoring systems for said servers. Monitoring of company jobs running on mainframe and SAP system. Conducted work on SSH client to work in Unix environment. Daily schedule of running jobs and restarting of multiple servers. During company off-hours, help desk consulting was performed with domestic and international accounts. All work performed documented in BMC Remedy for future reference. Monitoring programs to include: Sitescope, Tivoli, Tapeworm, Nagios, Ngenius, Autosys, Job Scheduling Console, and Enterprise SQL monitor.