Jonathan Campbell Email & Phone Number

Boston, MA, US

• Responsible for value realization of Acquia’s biggest, global customers since starting with the company.
• Gauged largely on contract-renewal rates of my customers, I’ve earned our Circle of Excellence designation all four years that I’ve been eligible–a reward that goes to those in my role who exceed a 100% renewal rate in.
• Looked upon to keep customer relationships very strategic and forward thinking, I’m responsible for leading large-scale business reviews with all customers. This regularly involves travel for on-site meetings.
• Regularly engage with Acquia’s senior leadership team, including the CEO and other members of our C-suite who are attached to our global accounts as executive sponsors.
• Mentor our more junior CSMs, meeting with them 1:1 regularly to help build their personal brand and to keep them on their preferred career track. Also, hold twice-monthly “Office Hours” sessions for my peers and send a.
• Taken on various internal projects related to the betterment of our ever-expanding suite of products.

Boston, MA, US

Boston, MA, US

Dublin 2, IE

• Manage a team of experience designers and web-developers on a project partnering with a large financial services company to redesign one of its main digital properties.
• Lead our team in the creation of a design system that gives our client the ability to utilize a library of UI components and governance documentation to grow their digital properties at scale.
• Serve as scrum master of our internal team while aligning with developers from our client team and larger Accenture team to coordinate various builds across a multi-year development roadmap.
• Identify new-business opportunities and maintain a strong, growing relationship with our client.

Boston, MA, US

• Managed large-scale projects with client/partners such as Beth Israel Deaconess Medical Center, PTC, athenahealth, Akamai, and the Cleveland Browns.
• Managed budgets as large as $1.5 million by overseeing day-to-day operations, forecasting future resource needs, and producing weekly burn and project-status reports.
• Worked with in-house team members, contractors and external vendors across all capabilities and offerings of our full-service, digital agency; regularly balancing 4-5 projects at a time.
• Work with client account leads to identify new-business opportunities and to build client relationships into larger, more profitable books of business.
• Created budgets/estimates and help account leads in crafting statements of work for new projects.
• Maintained trusting relationships with internal team-leads and understand the respective disciplinesacross their teams: strategy, UX, design, copy, front-end and back-end development, video, motion graphics.

Boston, MA, US

• Worked with client/partners such as Bain Capital, Harvard Business School, K-Y, Guardian Life Insurance, and The MITRE Corporation.
• Built and managed detailed project schedules to ensure that projects stayed on schedule and on budget.
• Guided project teams from initial requirements-gathering through completion of project deliverables, all while leading and building the agency-client relationships.
• Managed as many as 7-8 projects at a time, simultaneously keeping all teams connected and driving toward the same objectives, dates, and deliverables. Projects covered website builds (design and development), site.
• Mastered various content-management systems (Sitecore, Drupal, WordPress) from a delivery and editing standpoint, regularly providing training for client marketing teams.

5th Floor, Boston, US

• Managed or co-managed projects to launch nine new company websites. Duties of this role included site strategy, content production and population, SEO, and coordination between corporate stakeholders, designers, IT.
• Established strong relationships with multiple vendors during site builds or redesigns.
• Enhanced the web presence for the Network’s 30-plus partner organizations by consistently growing their respective websites and/or building communities on various social media platforms.
• Mastered multiple content management systems while also working with developers to consolidate systems where appropriate and save company dollars.
• Utilized a vendor application to build the company’s first standalone mobile site, and ensured that new sites would be developed using responsive design that optimizes them across all devices/machines.
• Monitored analytics and provided data to support decisions across a suite of web properties.

Campbell, CA, US

• Oversaw operations of all content on iSport.com, a networking site promoting sports, health and fitness.
• Implemented iSport's instructional-video project and oversaw the production of all how-to videos.
• Provided consultation to the content leader of the company’s retail site (SwimOutlet.com) to make content delivery more efficient. This project included crafting specifications for a new content management system.
• Provided detailed specifications to development team for front-end and back-end edits/implementations.
• Hired and managed a team of up to 16 internal writers, eight freelance writers, four editors and four illustrators responsible for all written content and unique illustrations for iSport’s how-to guides.

Primos, PA, US

• Covered high school, college and professional sports in the greater Philadelphia area.
• Worked the copy desk, with duties that included copy editing, page layout and design, and headline/caption writing for the sports section of a publication with a daily circulation of approximately 50,000.

• Covered high school and college sports in southern New Jersey.
• Worked a one-man copy desk, with full nightly responsibility of the sports section’s copy editing, page layout and design, and headline/caption writing.