Jonathan Campbell Email & Phone Number

Boston, Ma, Us

• Responsible for value realization of Acquia’s biggest, global customers since starting with the company.• Gauged largely on contract-renewal rates of my customers, I’ve earned our Circle of Excellence designation all four years that I’ve been eligible–a reward that goes to those in my role who exceed a 100% renewal rate in a calendar year.• Looked upon to keep customer relationships very strategic and forward thinking, I’m responsible for leading large-scale business reviews with all customers. This regularly involves travel for on-site meetings.• Regularly engage with Acquia’s senior leadership team, including the CEO and other members of our C-suite who are attached to our global accounts as executive sponsors.• Mentor our more junior CSMs, meeting with them 1:1 regularly to help build their personal brand and to keep them on their preferred career track. Also, hold twice-monthly “Office Hours” sessions for my peers and send a weekly “Success Fuel” email to all global CSMs.• Taken on various internal projects related to the betterment of our ever-expanding suite of products.

Boston, Ma, Us

Boston, Ma, Us

Dublin 2, Ie

• Manage a team of experience designers and web-developers on a project partnering with a large financial services company to redesign one of its main digital properties.• Lead our team in the creation of a design system that gives our client the ability to utilize a library of UI components and governance documentation to grow their digital properties at scale.• Serve as scrum master of our internal team while aligning with developers from our client team and larger Accenture team to coordinate various builds across a multi-year development roadmap.• Identify new-business opportunities and maintain a strong, growing relationship with our client.

Boston, Ma, Us

• Managed large-scale projects with client/partners such as Beth Israel Deaconess Medical Center, PTC, athenahealth, Akamai, and the Cleveland Browns.• Managed budgets as large as $1.5 million by overseeing day-to-day operations, forecasting future resource needs, and producing weekly burn and project-status reports.• Worked with in-house team members, contractors and external vendors across all capabilities and offerings of our full-service, digital agency; regularly balancing 4-5 projects at a time.• Work with client account leads to identify new-business opportunities and to build client relationships into larger, more profitable books of business.• Created budgets/estimates and help account leads in crafting statements of work for new projects.• Maintained trusting relationships with internal team-leads and understand the respective disciplinesacross their teams: strategy, UX, design, copy, front-end and back-end development, video, motion graphics, experiential technology, and analytics/SEO.

Boston, Ma, Us

• Worked with client/partners such as Bain Capital, Harvard Business School, K-Y, Guardian Life Insurance, and The MITRE Corporation.• Built and managed detailed project schedules to ensure that projects stayed on schedule and on budget.• Guided project teams from initial requirements-gathering through completion of project deliverables, all while leading and building the agency-client relationships.• Managed as many as 7-8 projects at a time, simultaneously keeping all teams connected and driving toward the same objectives, dates, and deliverables. Projects covered website builds (design and development), site re-skins, copy overhauls, re-brands, and building unique software, videos, and motion graphics.• Mastered various content-management systems (Sitecore, Drupal, WordPress) from a delivery and editing standpoint, regularly providing training for client marketing teams.

5Th Floor, Boston, Us

• Managed or co-managed projects to launch nine new company websites. Duties of this role included site strategy, content production and population, SEO, and coordination between corporate stakeholders, designers, IT resources and external web vendors.• Established strong relationships with multiple vendors during site builds or redesigns.• Enhanced the web presence for the Network’s 30-plus partner organizations by consistently growing their respective websites and/or building communities on various social media platforms.• Mastered multiple content management systems while also working with developers to consolidate systems where appropriate and save company dollars.• Utilized a vendor application to build the company’s first standalone mobile site, and ensured that new sites would be developed using responsive design that optimizes them across all devices/machines.• Monitored analytics and provided data to support decisions across a suite of web properties.

Campbell, Ca, Us

• Oversaw operations of all content on iSport.com, a networking site promoting sports, health and fitness.• Implemented iSport's instructional-video project and oversaw the production of all how-to videos.• Provided consultation to the content leader of the company’s retail site (SwimOutlet.com) to make content delivery more efficient. This project included crafting specifications for a new content management system.• Provided detailed specifications to development team for front-end and back-end edits/implementations.• Hired and managed a team of up to 16 internal writers, eight freelance writers, four editors and four illustrators responsible for all written content and unique illustrations for iSport’s how-to guides.

Primos, Pa, Us

• Covered high school, college and professional sports in the greater Philadelphia area.• Worked the copy desk, with duties that included copy editing, page layout and design, and headline/caption writing for the sports section of a publication with a daily circulation of approximately 50,000.

• Covered high school and college sports in southern New Jersey.• Worked a one-man copy desk, with full nightly responsibility of the sports section’s copy editing, page layout and design, and headline/caption writing.