Jonathan Cardillo Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Created effective and fair schedules, through consistent and dynamic resource planning.
• Partnered with Leadership, and leveraged expertise and problem-solving skills to deliver high-quality results.
• Continued analysis of employee availability trends, customer traffic, and store goals to drive and deliver high-quality schedule results.
• Passionate about optimizing team member skills to enable the best possible customer and employee experience.
• Analyzed call out trends and partnered with Leadership to reduce call outs, thus improving schedule quality.
• Regularly connecting with team members to understand and accommodate their preferences when possible, thus improving team moral.

Montreal, Quebec

• Continually analyze and adapt our processes in our rapidly-growing business to ensure a continued exceptional level of customer service.
• Lead a team of over 120 technicians and trainers. This includes setting and driving team goals, and coaching employee performance.
• Plan, develop and implement Apple’s local initiatives and best practices to improve the customer and employee experience within a rapidly growing and changing business environment.
• Trained hundreds of employees, in personal and group settings. This includes preparing a curriculum, and coordinating the location, participants, materials, and tools.
• Regularly ranked as the top Genius Bar in Canada, and in the top ten globally.

Montreal, Canada Area

• Facilitated group and personal training sessions to customers, from beginners to professionals.
• Educate and inspire customers and employees to get the most from their Apple products through the product avenues, training sessions, and personal setup.

Montreal, Canada Area

• Supervised Mac and Windows computer labs and fixed hardware and software problems
• Assisted students and staff with network and computer problems

Montreal, Canada Area

• Worked within a software development team coding, testing, resolving issues and implementing the software into the larger project.
• Worked with the client, a major Canadian corporation, testing, analyzing, developing and implementing necessary changes to the project before deployment.

Montreal, Canada Area

• Supervised Windows computer labs and fixed hardware and software problems
• Assisted students and staff with network and computer problems

Bachelor Of Computer Science, Major In Computer Applications, Major In Communication Studies

Computer Science Technology, Computer Science