Jonathan Cardillo Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Created effective and fair schedules, through consistent and dynamic resource planning.• Partnered with Leadership, and leveraged expertise and problem-solving skills to deliver high-quality results.• Continued analysis of employee availability trends, customer traffic, and store goals to drive and deliver high-quality schedule results.• Passionate about optimizing team member skills to enable the best possible customer and employee experience.• Analyzed call out trends and partnered with Leadership to reduce call outs, thus improving schedule quality.• Regularly connecting with team members to understand and accommodate their preferences when possible, thus improving team moral.

Montreal, Quebec

• Continually analyze and adapt our processes in our rapidly-growing business to ensure a continued exceptional level of customer service.• Lead a team of over 120 technicians and trainers. This includes setting and driving team goals, and coaching employee performance.• Plan, develop and implement Apple’s local initiatives and best practices to improve the customer and employee experience within a rapidly growing and changing business environment.• Trained hundreds of employees, in personal and group settings. This includes preparing a curriculum, and coordinating the location, participants, materials, and tools.• Regularly ranked as the top Genius Bar in Canada, and in the top ten globally.

Montreal, Canada Area

• Facilitated group and personal training sessions to customers, from beginners to professionals.• Educate and inspire customers and employees to get the most from their Apple products through the product avenues, training sessions, and personal setup.

Montreal, Canada Area

• Supervised Mac and Windows computer labs and fixed hardware and software problems • Assisted students and staff with network and computer problems

Montreal, Canada Area

• Worked within a software development team coding, testing, resolving issues and implementing the software into the larger project.• Worked with the client, a major Canadian corporation, testing, analyzing, developing and implementing necessary changes to the project before deployment.

Montreal, Canada Area

• Supervised Windows computer labs and fixed hardware and software problems • Assisted students and staff with network and computer problems

Bachelor Of Computer Science, Major In Computer Applications, Major In Communication Studies

Computer Science Technology, Computer Science