Jonathan C. Email & Phone Number

• Azure DevOps Organizational Growth: Drove Azure DevOps from 400 to 5,000+ users, automating admin tasks and leading a team that supports extensive organizational scaling with efficiency.• CI/CD Infrastructure Innovation: Developed containerized agent pools in AKS using Helm chart deployments for Windows and Linux, supporting hundreds of teams, enhancing agility and CI/CD practices organization-wide.• Enhanced Visibility Full-Stack App: Created a containerized web app for ADO project tracking, achieving well over 10,000 logins and 2,500 unique users in three months, boosting stakeholder engagement and transparency.• Development Best Practices Tool: Built a JavaScript application repository with CI/CD, serving as a best-practices guide and quick-start for development teams, fostering a culture of continuous improvement.• Agile and DevOps Training Leader: Led comprehensive training on Agile methodologies, Git, and Azure Pipelines, enhancing over 100 teams' productivity and project management efficiency.• License Management Automation: Designed an automated license management system that downgraded 19,000+ inactive accounts, and designed a self-service portal for user-driven license management.• ServiceNow and ADO Integration: Orchestrated an integration between ServiceNow and ADO, replicating 2,296 work items, streamlining workflows, and improving project management across systems.• Technical Stack Expertise: Engineered full-stack applications including custom APIs, and web front ends, utilizing Azure Databases, Kubernetes, ArgoCD, JavaScript, PowerShell, Node.js, Express, and React.

Irvine, Ca

Architected and managed the endpoint lifecycle for all endpoints in a 16,000+ endpoint environment. Expertise includes developing, testing, and maintaining image platforms of all flavors. Key Functions ¬• Work closely with hardware vendors to identify product roadmaps and develop a strategy for introducing new hardware into the PDS computing environment.• Test new hardware to ensure compatibility with current Infrastructure and Applications• Review and analyze the effectiveness and efficiency of existing hardware• Develop strategies for improving or further leveraging these systems while simplifying the environment• Conduct research on hardware and software products to justify recommendations and purchases• Evaluate the hardware needs of various business units and recommend configuration changes to improve the user computing experience• Work with the business aligned IT teams to quickly produce Proof of Concept hardware that aligns with both the business and Infrastructure support goals• Partner with other Technology Services teams to evaluate problems and identify strategies for mitigation• Ensure that support teams are properly trained on new hardware as it is being introduced into the PDS computing environment• Leverage existing hardware models where possible in order to reduce complexity and simplify support• Work with Technology Services decision makers to choose deployment tools for hardware• Document current hardware standards and maintain a roadmap for future hardware models• Update documentation with known compatibility issues to prevent problem deployments• Work through existing Change Control processes to effectively communicate changes and minimize risk

Irvine, Ca

• Executed test plans (manual and automated) and updating all necessary web tracking systems for a number of different projects.• Documented steps to reproduce and bugs found in JIRA and Silk CRM• Diagnosed and resolved issues related to computer networks, OS deployments, and hard drive functionality.• Provided QA testing support for direct attached storage (DAS) and network attached storage (NAS) devices.• Configured Windows/Linux computer systems based on test scripts and procedures from the engineering team.• Executed automated Linux command-line tests to validate new firmware for WD hard drives.System Configuration | Troubleshooting | Microsoft Windows | Mac OS X | Active Directory

Irvine, Ca

Managed a team of 17 technical support and customer service representatives in a high volume call center receiving over 3,000 calls daily.• Created training program for technical support representatives which reduced call times 50% by: - Creating training documentation to assist call center representatives with remote router configuration - Implementing training program to give representatives hands on experience with multiple different types of home networking products as well as home automation products - Composing flow charts to help narrow the field of support for the most common tech issues recieved• Streamlined departmental operations to increase calls answered by 86%.• Ran reports with salseforce online CRM Desk.com to track agent metrics and analyse for areas of improvement• Troubleshooted and resolved escalated issues ranging from remote access, IP based cameras, serial home automation communications, and Android/iOS apps.System Configuration | Troubleshooting | Microsoft Windows | Mac OS X | Active Directory

Exceeded sales quotas with ground breaking sales techniques to grow account sales. Devised and implemented market penetrating solution resulting in high volume sales.

Worked closely with General Contractor and foreman to ensure installation would pass inspection.Cut and manufactured custom sheet metal fittings to specification of orders.

Education record

Education record