Jonathan Chay Email & Phone Number

New York, United States

New York, United States

San Francisco Bay Area

- Drive product implementation, account optimization, and customer success for over XXX+ client accounts across X agencies- Manage a portfolio of over $X million in revenue

- Cross functional role aligned with product, sales, engineering, and customer operations working with internal andexternal partners to manage feature adoption and pilot roll out- Identify unique customer insights on product feedback and work directly with engineering in beta testing and productadaptation- Design communication strategy by crafting scalable.

San Francisco Bay Area

Conducting economic, political, and technological research on emerging economies

- Solved complex account issues for 40+ advertisers/weekly from Google’s largest spend clients with a customersatisfaction rating of 111% to target and a turn-around time of 104% to target- Analyzed advertising campaign data to improve digital marketing performance, increase conversions and troubleshootrevenue-impairing issues for advertisers- Strategized.

Atlanta, Georgia

- Recommended domestic and international universities to locate potential Ph.D candidates for department chair - Organized and processed information of over 300 courses for retrospective analysis of department performance - Researched past and current Ph.D candidates accomplishments, papers, and conferences for department review

Addis Ababa Ethiopia

- Conducted surveys, focus groups, interviews, preliminary research, and stakeholder analysis to identify primary needs for public health and entrepreneurship program development- Collaborated with multi-disciplinary team to create a year-long curriculum for teaching basic business skills, health-seeking behaviors, and nutrition for NGO women’s empowerment.

San Francisco Bay Area

- Analyzed ad performance from Google AdWords, Google Shopping, and Youtube to improve for client ROI- Advocated for client needs and championed the feedback from over 125+ advertisers for future product iterations- Facilitated weekly strategy meetings within a self-managed team to identify core business needs, assess performance metrics, and set weekly.