Jonathan Chen Email & Phone Number

-Directed systems integration and refresh of hardware-Lead as primary point of contact for IT operations for client-Maintained smooth operations for clientele processes-Administrated IT systems providing immediate support

Greater New York City Area

- Ensured data security through encryption of devices, configuring RFID badge readers, maintaining computer locks, and proper disposal of patient records according HIPAA- Configured and deployed over 100 Medical Computer Carts increasing productivity of hospital procedures- Imaged over 100 computers for deployment upgrades for medical usage and refreshed computer equipment to company standards- Maintained accurate hardware and software inventory records- Integrated HALO/Cerner systems for hospital computer network- Processed over 1000 support tickets as a team- Troubleshot hospital software, network printers, prescription printers to ensure smooth system upgrade

Lyndhurst, Nj

- Managed shipment invoice data and documented into system database- Troubleshot computer issues regarding Outlook and Windows to company standards- Audited accounting information on shipment leading to smoother production

Taipei City, Taiwan

- Aided in web design creation and data retrieval for company website- Learned augmented reality map creation process for Soochow University, Taipei, Taiwan- Briefed in LINE Chatbot implementation meeting LINE Office, Taipei, Taiwan- Assisted with map art designs for Taipei Zoo, Taiwan

Bachelor'S Degree, Information Technology

Programming Certificate Course