Impirica is my consulting firm and the primary operating company through which I deliver Transformation Programme Leadership, Interim Management and Consultancy..

Responsible for all aspects of operational leadership, technology refresh & business transformation• Defined a new strategy and Target Operating Model, aligned to Saffron’s 5-year business plan• Structured and delivered the supporting business transformation programme & operational uplift• Delivered full technology replacement: networks, infrastructure, applications & telephony• Led the transformation of Saffron’s mortgage business, increasing new business volumes by… Show more Responsible for all aspects of operational leadership, technology refresh & business transformation• Defined a new strategy and Target Operating Model, aligned to Saffron’s 5-year business plan• Structured and delivered the supporting business transformation programme & operational uplift• Delivered full technology replacement: networks, infrastructure, applications & telephony• Led the transformation of Saffron’s mortgage business, increasing new business volumes by 50%+• Re-negotiated deals with vendors and negotiated new commercial agreements with key suppliers• Full accountability for and business management of Saffron’s mortgage and technology operations• Key member of the main Saffron Board, plus Chair of the Change Board• Member of the Risk, Audit and Compliance Committee & Credit Committee • Recognised for success, winning external awards for mortgage service quality and performance Show less

Responsible for all aspects of business transformation and change for a FTSE investment manager• Appointed as Change Director to spearhead transformation and change within Record• Full accountability for back office restructuring, new product launches and other change initiatives• Evaluated, procured and implemented new trading and back-office systems• Adopted and deployed a revised business model and operational processes for asset management

Responsible for all aspects of programme leadership, driving a £46m change programme • Focused on programme delivery, transforming and expanding NSPCC’s contact centre operations• Shaped & planned programme around a new operating model, enabling trebling of service volume• Led new business processes, recruitment, property expansion, marketing and call centre uplift• Delivered the initial tranche of expansion, introduced robust delivery management and governance• Secured and… Show more Responsible for all aspects of programme leadership, driving a £46m change programme • Focused on programme delivery, transforming and expanding NSPCC’s contact centre operations• Shaped & planned programme around a new operating model, enabling trebling of service volume• Led new business processes, recruitment, property expansion, marketing and call centre uplift• Delivered the initial tranche of expansion, introduced robust delivery management and governance• Secured and stabilised the programme, transferring it to NSPCC in-house staff for delivery to BAU Show less

Responsible for leadership of an urgent regulatory programme • Shaped and delivered programme to embed TCF within Prudential’s back office operations• Successfully demonstrated embedded processes to FSA and then transferred the project into BAU

Responsible for full programme leadership for the BBC’s back office re-engineering programme • Shaped and delivered a portfolio of technology & business change projects across BBC’s back office• Defined and delivered the Target Operating Model across finance, procurement & resourcing• Introduced robust governance and controls to existing projects, & de-risked delivery • Recovered a failing £7.5m resource scheduling project, redefining business case & securing delivery

Responsible for recovering a failing programme management office (PMO) • PMO for a £100m+ SAP IS-U billing system implementation, retained to recover failing PMO • Re-planned the overall programme, re-establishing control and implementing robust processes• Built full system development and data migration financial models and plans• Instrumental in supporting Centica’s on-going commercial negotiations with the Systems Integrator

Responsible for identifying, costing and prioritising the 2005 R&SA business change portfolio• Designed & implemented processes for enhanced programme control, improving overall delivery• Cross-programme dependency management and risk & issue management via 10 regional PMOs

Responsible for portfolio review and consultancy• Effectively audited and restructured Barclays'​ 2004 retail programme portfolio, reviewing core risks• Assessed alignment to strategic initiatives and benefit risks, reviewing portfolio interdependencies• Submitted and delivered recommendations to the Barclays' board on restructuring of the portfolio

Responsible for delivery of a Lloyd’s-sponsored UK & US e-commerce insurance platform • Led a structured £3m+ outsourced build project, delivered both on-time and on-budget• Drove the organisational readiness programme, effectively delivered in advance of market launch• Led first implementation of the application and launch in a major broker and underwriter

Responsible for the complete delivery of a Citibank/SAP joint venture providing a new trade finance instrument, on-line trading platform and settlement system to financial institutions. • Delivered the complete business and IT programme required for commercial launch, covering front, middle and back office across London and New York. • Built and implemented functions and processes for on-line trading, treasury, credit and risk, settlement, payments and accounting. Implemented back… Show more Responsible for the complete delivery of a Citibank/SAP joint venture providing a new trade finance instrument, on-line trading platform and settlement system to financial institutions. • Delivered the complete business and IT programme required for commercial launch, covering front, middle and back office across London and New York. • Built and implemented functions and processes for on-line trading, treasury, credit and risk, settlement, payments and accounting. Implemented back office straight-through-processing. Programme integrated both in-house developments and third-party products, on-site and offshore resources.• Subsequently delivered the Commercial Paper conduit and supporting operation for the funding vehicle. • Designed and implemented a corporate programme planning and control structure, driven by strategic objectives and projected business volumes.• Facilitated the formulation of product strategy, and established rigorous business and IT processes for product development and implementation. Show less

Responsible for the recovery of a failing business critical development project, which formed the central 'hub'​ of Woolwich's e-banking origination systems. • Delivered immediate project requirement on time and within remaining budget, and set up robust structures and processes for future deliveries.• Managed the roll-out of internet facilities into the bank's branches, and provided ongoing consultancy to the bank's management on all aspects of its branch upgrade strategy.

Responsible for the delivery of three full life-cycle portfolios of development• Held direct line management responsibility for various project teams comprising up to 80 staff, both in house and outsourced. Project teams covered systems for agency, commissions, life assurance, and pensions administration.• Instigated various system development process improvements, notably in the areas of business requirements, system design, testing, and management information. Established best… Show more Responsible for the delivery of three full life-cycle portfolios of development• Held direct line management responsibility for various project teams comprising up to 80 staff, both in house and outsourced. Project teams covered systems for agency, commissions, life assurance, and pensions administration.• Instigated various system development process improvements, notably in the areas of business requirements, system design, testing, and management information. Established best practice for project planning, monitoring and control.• Led the implementation of the PRINCE2 project management methodology for use on all legacy system developments. Show less