End to end responsibility for the product development, innovation & engineering of our e-commerce platforms. Projects include:- Full design & build of a bespoke React Native e-commerce application for iOS & Android. - E-CRM integration with Exponea and leveraging the technology to increase conversion. - Full Google Analytics, Firebase event tracking & reporting using Google Data Studio. - Established an in-house & off shore Agile engineering team. - Headless CMS using Prismic.io. - Bespoke React.js cart, payment services API & Asynchronous order processor. - A/B & Multi-variant testing strategy for conversion rate optimisation. - Migration to AWS & scaling of the Magento platform.

Delivering an award winning omni-channel experience for Sofology a national sofa retailer turning over in excess of £200m, 40+ stores and over 1000 employees.Projects delivered include:- Full build of team structure & working practices across multiple Agile teams. - SAP Hybris for in-store, over the phone & online commerce. - Umbraco as a service to as a tool to deliver CMS agility on the website. - Single page apps integrated with Hybris for checkout, plp, pdp etc. - Key role in the acquisition of the business by DFS PLC.- E-CRM platform for customer nurturing and ultimately conversion. - Post sales customer self service and order progress notifications platform. - Bespoke native iOS POS Application.- Lead multiple Agile teams on concurrent projects. - New MPLS Network across all store locations.

Full responsibility for the delivery of IT Services to the Peninsula Business Services Group.I have built a Technical team of 65 people in Manchester and 10 off shore in Vietnam. Agile best practices have been implemented across multiple development teams.Been responsible for the product development of a cloud HR system www.hronline.co.uk, which has web & native Android/iOS applications. This product has brought in multi-millions in sales.

Management of a portfolio of strategic change projects including Net Promoter Score, Claims Management, Contact Centre, Online & Document Management. Overall objective is to dramatically increase throughput by improving systems, processes and people.

Project managing the delivery of new B2C E-Commerce website to sell cars on behalf of a network of nationwide dealerships Management, development and recruitment of operations staff to ensure consistent fulfilment of the service Development of the online marketing strategy including building a blog site integrated with social networks to raise brand awareness and generate online interest Setting up the Salesforce.com CRM system to manage prospects, provide reporting and drive the performance of the remote Account ExecutivesWorking with external partners to develop and maintain an effective logistics and warranty fulfilment operationSetting up and management of internal network and Cisco IP telephony system to ensure smooth operating and continuity of service

Reporting directly to the Chief Executive Officer Fully accountable for the delivery of a profitable online used car trading division operating out of 2 locations, employing 15 staff, overhauling and challenging existing processes including stock, preparation, logistics, marketing and sales. Introduced a number of B2B and B2C financial services related projects to generate new revenue streams and maximise all existing opportunities with the current customer base Co-ordinated a review of the entire central support function to identify opportunities to save money, streamline processes and save on head count Management and development of third party multi-million pound relationships with a view to maximise profits and minimise costs

Providing management and support of up to 25 members of staff and motivating them towards providing excellent service delivery to our internal customers Management of a £5m budget to ensure expenditure is justified whilst maintaining acceptable levels of serviceManagement of a network with multiple end points, data centre, IP telephony and up to 1000 usersDevelopment and management of all IT continuity and disaster recovery strategies Managing third party service contracts for network and software development services Working with external auditors to ensure our IT strategy conformed with their standards Maintaining and influencing stakeholders across the business to ensure that priorities are continually aligned with the overall business strategyDelivering new systems capability to 4 new sites on-time and to budgetImplementation of thin-client deployment technology to maximise bandwidth capabilities, reduce overall cost of ownership and improve up-timeUndertook a review and overhaul of the entire WAN to provide class of service, diverse routing and remove of any single point