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@sephora.com
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2 phones found area 415 and 877
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LinkedIn matched
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Jonathan Marr is listed as Customer Experience and Operations Leader at SEPHORA, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at sephora.com, phone signal with area code 415, 877, and a matched LinkedIn profile for Jonathan Marr.
Jonathan Marr previously worked as Senior Director, Head of Customer Service Continuous Improvement at Sephora and Director, Customer Service at Sephora. Jonathan Marr holds Mba from The Tuck School Of Business At Dartmouth.
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AeroLeads found 1 current-domain work email signal for Jonathan Marr. Compare company email patterns before reaching out.
Customer-focused operations leader with deep experience extracting voice of the customer insights, optimizing business processes, and implementing technology solutions to deliver exceptional customer experiences and drive efficiency. Passionate about using data and analytics to reduce customer friction. Experienced at designing, implementing, and scaling initiatives with both an in-the-moment operational execution lens and also a long-term strategic lens. 20+ years experience at Sephora, AAA, Walmart, Home Depot, and other companies.Focus Areas:Customer Service | Customer Experience | E-Commerce Operations: Order Management, Fulfillment | General Management | P&L Management | Vendor Management, Business Process Outsourcing | Metrics, Analytics, Forecasting, Reporting | Voice of Customer | CRM and Technology Solution Implementation | Building and Developing Teams
Listed skills include Management, Cross Functional Team Leadership, Strategic Planning, Business Strategy, and 2 others.
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Neuilly Sur Seine, Ile De France, FR
Lead customer experience (CX) team responsible for improving customer service quality and operational efficiency by extracting voice of customer insights, optimizing business processes, and implementing technology solutions.Collaborate with cross-functional partner organizations to design and implement initiatives that enhance CX and reduce.
Neuilly Sur Seine, Ile De France, FR
Managed contact center vendor responsible for nearly all inbound contacts, providing leadership and program guidance for operations, quality audit, training, and workforce management.Developed telephony architecture, reporting infrastructure, and operational processes to meet or exceed targeted SLAs, and maintained targeted OpEx.
Walnut Creek, CA, US
Managed team responsible for contact center operations, membership billing and card production, and warehousing and distribution.Implemented CRM system for service and billing operations.
Bentonville, Arkansas, US
Led team of Operations Managers responsible for improving the customer service experience and reducing customer service contacts.Identified root causes for customer contacts; worked cross-functionally to resolve issues through engineering development, process adjustments, and policy changes.
Bentonville, Arkansas, US
Directed team of Associates to ensure on-time shipment from fulfillment centers including direct ship vendor sites, facilities managed by third party logistics providers, and owned-inventory distribution centers.
Bentonville, Arkansas, US
Managed team of Associates responsible for reducing returns and customer service adjustments by ensuring that correct product was shipped on-time and undamaged.
Atlanta, Georgia, US
Two-year general management rotation program across four functions:Marketing, Financial Services-Developed customer retention strategy for inbound call centers.e-Marketing, homedepot.com-Developed and executed the multi-phase launch of a holiday micro-site.Assistant Store Manager, Mid-South Region-Co-managed 130 store associates in support of Store.
Advertising agency and marketing services firm specializing in direct marketing-Evaluated the effectiveness of direct marketing efforts through determination of optimal creative design, incentive offers, channels, and timing.
London, CO
Strategic marketing research and consulting firm-Developed brand strategies and measured product performance through implementation and analysis of market research surveys.
Washington, DC, US
Economics and business consulting firm-Performed qualitative and quantitative research to develop models used to support expert testimony in litigation. Industry focus included cable television, utilities, and energy.
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Jonathan Marr works for SEPHORA.
Jonathan Marr is listed as Customer Experience and Operations Leader at SEPHORA.
AeroLeads has found 1 work email signal at @sephora.com for Jonathan Marr at SEPHORA.
AeroLeads has found 2 phone signal(s) with area code 415, 877 for Jonathan Marr at SEPHORA.
Jonathan Marr is based in San Francisco Bay Area, United States, United States while working with SEPHORA.
Jonathan Marr has worked for Sephora, Aaa Northern California, Nevada & Utah, Walmart.Com, The Home Depot, and Digitas.
You can use AeroLeads to view verified contact signals for Jonathan Marr at SEPHORA, including work email, phone, and LinkedIn data when available.
Jonathan Marr holds Mba from The Tuck School Of Business At Dartmouth.
Jonathan Marr is listed with skills including Management, Cross Functional Team Leadership, Strategic Planning, Business Strategy, Customer Experience, and E Commerce.
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