-Managing large amounts of inbound and outbound calls in a timely manner -Following call script to confirm customer details and requirements -Transferring calls from a reception line to relevant person, or department-Booking customers in for vehicle works, servicing etc, using our Drive booking system-Using expert knowledge to advise customer what service, or repair, is needed for their vehicle -Handling online bookings made by customers on company website-Liaising with… Show more -Managing large amounts of inbound and outbound calls in a timely manner -Following call script to confirm customer details and requirements -Transferring calls from a reception line to relevant person, or department-Booking customers in for vehicle works, servicing etc, using our Drive booking system-Using expert knowledge to advise customer what service, or repair, is needed for their vehicle -Handling online bookings made by customers on company website-Liaising with leasing companies regarding the booking of lease maintained vehicles via the 1link system-Achieve targets set on calls per hour, bookings per hour, service plan sales, and call quality audits Show less

-Managed the director’s and managers diaries, organised meetings with stakeholders and made travel arrangements-General administrative duties including organising the filing system and introduced a cloud software to archive files-Dealt with day to day staff queries (e.g. pay, attendance, policy guidance) -Assisted the office manager with payroll duties ensuring staff were paid correctly with no discrepancies

-Managed a small team, ensuring all staff were trained to the correct standard, and were meeting customer service targets -Inputting invoices onto the system and processing them to the accounting team as well as dealing with any issues that arose-Accepting deliveries and contacting suppliers regarding any delivery issues-Using Excel to log and organise customer bookings-Communicating with companies via B2B department to arrange food deliveries -Handling and resolving… Show more -Managed a small team, ensuring all staff were trained to the correct standard, and were meeting customer service targets -Inputting invoices onto the system and processing them to the accounting team as well as dealing with any issues that arose-Accepting deliveries and contacting suppliers regarding any delivery issues-Using Excel to log and organise customer bookings-Communicating with companies via B2B department to arrange food deliveries -Handling and resolving customer complaints in a professional manner -Abiding with Health and Safety regulations maintain a safe working environment-Rotating stock using the FIFO system Show less

-Sourcing new products to stock in the store, following social trends, for example, we did not stock sweet potatoes but seeing the popularity of the product I decided to order some from our supplier and the results were positive-Re-merchandising displays to accommodate new stock-Ordering the correct amount of fresh and frozen goods-Keeping to strict minimal waste strategy

-Handling card and cash systems-Greeting, serving and solving customer queries-Replenishing stock and reordering stock when necessary