Jonathan M. Conway Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

GTA Central Client Relationship Group

Queen & Mccaul Branch, Toronto, Ontario

Business & Professional Banking Centre, King & University, Toronto, Ontario

Bathurst & Dundas Branch, Toronto, Ontario

• Promoted from Customer Representative to Financial Advisor

Bathurst & Dundas Branch, Toronto, Ontario

• Served as the front-line face of Scotiabank by handling all customers’ Day-to-Day, and Self-Service Banking matters, while referring customers with more complex needs to the appropriate advisor
• Generated and developed strong relationships of mutual trust, respect, and confidence with all customers through the provision of personable, efficient, and knowledgeable service at all times
• Contributed to the overall branch success by capitalizing on opportunities to increase sales through effective listening and questioning in order to accurately identify customer needs, and subsequently recommend.

Ottawa

• Developed effective and relevant marketing and communications products such as Facebook and Twitter content in order to engage the target audience of Canadian youth
• Actively participated in social media planning. Projects included monitoring stakeholders’ social media activity for relevant, shareable content, scheduling release of original content using Hootsuite, as well as.
• Provided insights on statistical analysis regarding the engagement of youth across our various social media channels through use of YouTube Analytics, Facebook Insights, and Twitter Analytics

Kanata, Ontario

• Participated in the company’s inbound marketing activities through use of tools such as Hootsuite, Google Analytics & AdWords, BannerSnack, and Unbounce
• Contributed to the growth of Fusebill’s client base by performing research of potential clients to determine overall fit with Fusebill’s corporate outlook, as well as quality of lead
• Performed software testing of the Fusebill platform using tools such as Crystal Reports, and SoapUI in order to ensure final quality of product

Chalk River Laboratories

• Fully developed a communications plan for Emergency Preparedness Week at Chalk River Laboratories which included scheduling of events, ordering of promotional materials, coordination of the special guest, prize.
• Aided in design, delivery, data analysis, and also served as a single point of contact for a site-wide self-assessment questionnaire reaching approximately 3000 employees, achieving a completion rate of over 75%
• Authored short articles for AECL intranet homepage detailing and promoting upcoming Emergency Preparedness events at Chalk River Laboratories

Petawawa, Ontario

• Hired in 2005 as Warehouse Staff, promoted to Delivery Driver in 2008, then finally Junior Account Manager in 2011
• Contributed to the success of the marketing strategy by developing a merchandising plan to increase profit and sales during sales events and promotions
• Executed physical aspects of the marketing strategy by setting up and maintaining promotional materials such as product displays, signage, banners, coupons, etc. with a strong customer-focused, attention to detail
• Upheld the PepsiCo Standards of Service by successfully developing and holding positive working relationships with both store management and customers alike

Honours Bachelor Of Commerce (Co-Op)

Education record