Jonathan Cook Email and Phone Number
Award-winning Senior Analyst with 6+ years of experience in data analytics and business intelligence. I help companies, like Google, implement data-driven strategies to achieve operational excellence through robust stakeholder management and process improvement frameworks.Examples of my work include:๐ ๐ฅ๐ฒ๐ฑ๐๐ฐ๐ฒ๐ฑ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐ฏ๐ฎ๐ป๐ฑ๐ผ๐ป๐บ๐ฒ๐ป๐ ๐ฏ๐ ๐ณ๐ฏ%: Efficiently allocated Customer Success agent capacity to forecasted contact patterns, significantly improving customer retention through strategic problem-solving and stakeholder collaboration.โฑ๏ธ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐ฑ ๐๐น๐ผ๐ฏ๐ฎ๐น ๐๐๐๐๐ฒ ๐ฅ๐ฒ๐๐ผ๐น๐๐๐ถ๐ผ๐ป ๐ง๐ถ๐บ๐ฒ ๐ฏ๐ ๐ญ๐ฒ%: Conducted SQL gap analysis and led 16 targeted training sessions for 262 Customer Success agents, enhancing issue resolution efficiency via data analysis and process improvement.๐ ๐๐ป๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ๐ฑ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐ฒ๐ฎ๐๐๐ฟ๐ฒ ๐ฅ๐ฒ๐พ๐๐ฒ๐๐๐ ๐ฏ๐ ๐ญ๐ฌ๐ฌ% ๐ฌ๐ผ๐ฌ: Led a cross-functional working group to identify and prioritize 91 product pain points using business intelligence and data visualization, driving substantial improvements in product development.๐ต ๐ฆ๐ฎ๐๐ฒ๐ฑ $๐ฏ.๐ณ๐ ๐ถ๐ป ๐ค๐ฏ'๐ฎ๐ฌ๐ญ๐ต: Optimized Customer Support training content based on region, forecasted volumes, and issue type through detailed ticket analysis in Tableau, leveraging reporting and automation solutions.๐จ๐ปโ๐ซ ๐ ๐ฒ๐ป๐๐ผ๐ฟ๐ฒ๐ฑ ๐ญ๐ฎ ๐ก๐ฒ๐ ๐๐ถ๐ฟ๐ฒ๐ ๐ฎ๐ป๐ฑ ๐ญ๐ญ ๐๐ป๐๐ฒ๐ฟ๐ป๐: Successfully guided new talent, resulting in full-time conversion offers for all interns and fostering a culture of continuous growth through effective communication and teamwork.๐ ๐ฅ๐ฒ๐ฐ๐ผ๐ด๐ป๐ถ๐๐ฒ๐ฑ ๐ณ๐ผ๐ฟ ๐๐ ๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ ๐ญ๐ฏ๐ฌ+ ๐๐ถ๐บ๐ฒ๐: Earned 130+ awards at Google, including commendations from multiple VPs and directors for exceptional performance and contributions in data-driven decision-making.Outside of work, I am an accomplished Ballroom Dancer. I have won national-level competitions and continue to share my passion for social dancing with the Denver community.Let's connect to explore how my expertise in data analysis, strategic decision making, and project management can contribute to the success of your organization.
- Website:
- goo.gle/3DLEokh
- Employees:
- 315106
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GoogleDenver, Co, Us
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Looking For New Opportunities | Experienced AnalystProfessional And Personal Development Apr 2023 - PresentAfter a rewarding six-year tenure at Google, I get energized thinking about the next chapter of my career, focusing on data analysis. Through the transition I have dedicated myself to enhancing my skills and staying engaged with the professional community. Hereโs a snapshot of my journey:๐๐ฑ๐๐ฎ๐ป๐ฐ๐ฒ๐ฑ ๐๐ฎ๐๐ฎ ๐๐ป๐ฎ๐น๐๐๐ถ๐: Completed 2 Data Analysis certificates/courses, which reviewed advanced SQL concepts, such as sub queries, window functions, and CTEs.๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฐ ๐๐ผ๐ฏ ๐ฆ๐ฒ๐ฎ๐ฟ๐ฐ๐ต: Developed a dynamic job search tracker using Excel, managing a 5-stage funnel and a 3-stage communication tracker to A/B test job search tactics.๐ฅ๐ฒ๐๐ผ๐๐ฟ๐ฐ๐ฒ ๐๐ฎ๐๐ฎ๐น๐ผ๐ด๐ถ๐ป๐ด: Compiled 42 resources that I've used in job searching, summarizing key takeaways and exercises for my network.Highlights from the other side of my life include backpacking through the Grand Canyon, 1st place in 37 ballroom dance events, and celebrated my brother's wedding. I am a high performer who has consistently exceeded expectations based upon semiannual performance evaluations. I am happy to connect you with my previous manager if you know of opportunities where I can leverage my data analysis skillset!
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Senior Operations Analyst, Search Ads Customer SuccessGoogle Sep 2018 - Apr 2023Mountain View, Ca, UsDevelop Google's Customer Success organization's ability to more efficiently handle the most complex issues for Googleโs top clients and manage performance through metric reporting.โข Spearheaded a 73% reduction in customer churn by optimizing Customer Success agent capacity through data analysis and analytical forecasts, showcasing decision-making and strategic thinking without additional headcountโข Saved $3.7M in Q3'2019 by matching Customer Support training content to service region, forecasted volumes, and issue type via ticket study in Tableauโข 100% increase in YoY product feature requests pushed into production by leading a cross-functional working group to triage 91 pain points based upon product analytics, feedback from sales, and support ticket volumesโข Mentored 12 new hires and 11 interns on core responsibilities and technical knowledge, resulting in all 11 interns receiving a full-time conversion offerโข Enhanced data visibility and accuracy by building SQL data dashboards for 9 KPIs and spearheading root cause analysis through 150+ business reviews for the global leadership teamโข Improved Issue Resolution Time by 16% globally through a SQL gap analysis, leading 16 training sessions for 262 Customer Success agents, demonstrating strong adaptability and problem-solving
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Technical Ads Strategist, Customer SuccessGoogle Jan 2017 - Sep 2018Mountain View, Ca, UsDirectly supported Google top clients by analyzing their data to develop strategic guidance and offer technical support for the most complex issues affecting Google Search Ads.โข Consulted and delivered personalized strategic marketing advice to 3,500+ of Googleโs top clients in over 50 countries, based upon analysis of their advertising data and business goalsโข Launched the process for handling critical issues within Google Search Ads, scaling this process to 100% of the global org to manage a 441% YoY increase in critical issue handlingโข Mentored 8 Googlers with 1+ year of experience on product knowledge of Google Search and related products
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University Innovation GuideStanford University May 2019 - Dec 2022Stanford, Ca, UsFacilitated a series of interactive workshops over 7 weeks for 1 PhD candidate, 1 Masters Student, and 5 Undergraduates from across the country. The training sessions were designed to teach these students how to apply the Design Thinking framework to bolster the campus experience in the spaces of Entrepreneurship and Innovation. This was accomplished through mapping the current landscape of Entrepreneurship and Innovation around campus, identifying opportunities for improvement, prioritizing the opportunities based on time vs impact continuum, prototyping potential solutions to fill the opportunities identified above, and pitching solutions to Administrators to garner support. At the conclusion of this training, all 7 of my students were admitted into the University Innovation Fellows program, which is a part of Stanford Universityโs Hasso Plattner Institute of Design (d.school). -
University Innovation FellowStanford University Sep 2015 - May 2019Stanford, Ca, UsAs a University Innovation Fellow, I served as a change-agent, catalyzing a culture for innovation and entrepreneurship to help students, faculty, and professionals from around the world develop the necessary attitudes, skills, and knowledge required for them to compete in the economy of the future. I have started several projects devoted to encouraging design thinking, interdisciplinary collaboration, and entrepreneurial mindsets for individuals and organizations. These initiaties include:โข Addressed President Obama during the 2016 White House Science Fair to reaffirm Grand Valley State University's commitment to STEM education, with support from our university President, Provost, and Deansโข Organized and led programming for 3 day conference for 300+ students, faculty, and professionals from around the world during the University Innovation Fellow's March 2017 Silicon Valley meet-upโข Developed and refined the Design Thinking Initiative at Grand Valley State University, the first program of its type in the United Statesโข Organized programming for 150 incoming freshman honors students on Grand Valley State University's campus as a part of the national #UIFresh initiative
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Seamless Iot Accelerator InternStart Garden Apr 2016 - Jul 2016Grand Rapids, Michigan, UsCollaborated directly with CEO of Dogtelligent to launch the Connected Collar, the worlds first all-in-one smart dog collar that helps man's best friend live a longer, healthier, and happier life โข Developed a go-to-market strategy by analyzing market trends in Pets and IoT, generating 997 preorders and driving significant industry engagementโข Secured $600,000 from key investors during a 12-week accelerator through persuasive pitching, strategic networking, and effective communication -
Fall Business InternGoogle Sep 2015 - Dec 2015Mountain View, Ca, Usโข Advised nearly 300 businesses, 35+ organizations a week, to provide strategic and technical advice to fulfill their business goalsโข Increased business growth and improve customer relations by optimizing clients' online presenceโข Delivered tailored business insights for each client through the use of Google's Suite of products, including Analytics and AdWordsโข Developed and coordinated internal events to foster innovation and teamwork within the Ann Arbor office
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Finance InternHaworth May 2015 - Aug 2015Holland, Mi, 49423, UsSupported the finance organization in analyzing financial statements to determine credit worthiness of dealers and other projects to measure costs across the supply chain.โข Automated the credit review process for 45 clients by utilizing Excel VBA macros to reduce review time by 18%โข Achieved $1.3M in freight cost savings and an 11% reduction in Scope 3 greenhouse gas emissions through strategic analysis and forecasting of sustainability initiatives for the VP of Global Supply Chain -
Emerging Technology SpecialistGvsu - Atomic Object Technology Showcase Jan 2014 - Apr 2015Allendale, Mi, Usโข Research and test emerging technologies to understand the implications of their development within the market place and educationโข Present innovative market technologies research as a keynote guest at national technology conferences and several regional academic conferences. โข Guide students, faculty and other professionals through a hands-on exploration of emerging and innovative technologies.โข Facilitate and encourage the discussion and development of technology within the student body -
Market Research, Program Coordinator, And Website Development InternWorld Collegiate Association For The Research Of Principles Jun 2014 - Aug 2014Quezon City, Ncr, Phโข Organize week long international conference logistics for nearly 130 attendeesโข Utilize analytics to validate value proposition and guide conference developmentโข Interview current CARP leaders to identify pain points of chapter developmentโข Create content and materials to ease the pain points identified through user interviewsโข Implement marketing and website development campaigns within budget constraints -
International Service Coordinator InternGeneration Peace Academy Aug 2011 - Jul 2012โข Coordinate Logistics for nine separate projects in eight nations across the globeโข Manage project work sites to ensure efficient progressโข Collaborate with auxiliary organizations to maximize impact within project sitesโข Utilize feedback to improve subsequent projectsโข Streamline data collection processes to improve efficiency and quality of future projectsโข Mentor young adults to cultivate a spirit of leadership and service to society
Jonathan Cook Education Details
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University Of MichiganIndependent Coursework -
Grand Valley State UniversityDual Major In Finance And Accounting
Frequently Asked Questions about Jonathan Cook
What company does Jonathan Cook work for?
Jonathan Cook works for Google
What is Jonathan Cook's role at the current company?
Jonathan Cook's current role is Senior Analyst | Ex-Google | SQL, Tableau | Using Data Analysis To Reduce Customer Churn by 73% QoQ (without adding headcount).
What schools did Jonathan Cook attend?
Jonathan Cook attended University Of Michigan, Grand Valley State University.
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