Jonathan Cook Email & Phone Number

Denver, CO, US

After a rewarding six-year tenure at Google, I get energized thinking about the next chapter of my career, focusing on data analysis. Through the transition I have dedicated myself to enhancing my skills and staying engaged with the professional community. Here’s a snapshot of my journey:𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Completed 2 Data Analysis.

Mountain View, CA, US

• Develop Google's Customer Success organization's ability to more efficiently handle the most complex issues for Google’s top clients and manage performance through metric reporting.
• Spearheaded a 73% reduction in customer churn by optimizing Customer Success agent capacity through data analysis and analytical forecasts, showcasing decision-making and strategic thinking without additional headcount
• Saved $3.7M in Q3'2019 by matching Customer Support training content to service region, forecasted volumes, and issue type via ticket study in Tableau
• 100% increase in YoY product feature requests pushed into production by leading a cross-functional working group to triage 91 pain points based upon product analytics, feedback from sales, and support ticket volumes
• Mentored 12 new hires and 11 interns on core responsibilities and technical knowledge, resulting in all 11 interns receiving a full-time conversion offer
• Enhanced data visibility and accuracy by building SQL data dashboards for 9 KPIs and spearheading root cause analysis through 150+ business reviews for the global leadership team

Mountain View, CA, US

• Directly supported Google top clients by analyzing their data to develop strategic guidance and offer technical support for the most complex issues affecting Google Search Ads.
• Consulted and delivered personalized strategic marketing advice to 3,500+ of Google’s top clients in over 50 countries, based upon analysis of their advertising data and business goals
• Launched the process for handling critical issues within Google Search Ads, scaling this process to 100% of the global org to manage a 441% YoY increase in critical issue handling
• Mentored 8 Googlers with 1+ year of experience on product knowledge of Google Search and related products

Stanford, CA, US

Facilitated a series of interactive workshops over 7 weeks for 1 PhD candidate, 1 Masters Student, and 5 Undergraduates from across the country. The training sessions were designed to teach these students how to apply the Design Thinking framework to bolster the campus experience in the spaces of Entrepreneurship and Innovation. This was accomplished.

Stanford, CA, US

• As a University Innovation Fellow, I served as a change-agent, catalyzing a culture for innovation and entrepreneurship to help students, faculty, and professionals from around the world develop the necessary.
• Addressed President Obama during the 2016 White House Science Fair to reaffirm Grand Valley State University's commitment to STEM education, with support from our university President, Provost, and Deans
• Organized and led programming for 3 day conference for 300+ students, faculty, and professionals from around the world during the University Innovation Fellow's March 2017 Silicon Valley meet-up
• Developed and refined the Design Thinking Initiative at Grand Valley State University, the first program of its type in the United States
• Organized programming for 150 incoming freshman honors students on Grand Valley State University's campus as a part of the national #UIFresh initiative

Grand Rapids, Michigan, US

• Collaborated directly with CEO of Dogtelligent to launch the Connected Collar, the worlds first all-in-one smart dog collar that helps man's best friend live a longer, healthier, and happier life
• Developed a go-to-market strategy by analyzing market trends in Pets and IoT, generating 997 preorders and driving significant industry engagement
• Secured $600,000 from key investors during a 12-week accelerator through persuasive pitching, strategic networking, and effective communication

Mountain View, CA, US

• Advised nearly 300 businesses, 35+ organizations a week, to provide strategic and technical advice to fulfill their business goals
• Increased business growth and improve customer relations by optimizing clients' online presence
• Delivered tailored business insights for each client through the use of Google's Suite of products, including Analytics and AdWords
• Developed and coordinated internal events to foster innovation and teamwork within the Ann Arbor office

Holland, MI, 49423, US

• Supported the finance organization in analyzing financial statements to determine credit worthiness of dealers and other projects to measure costs across the supply chain.
• Automated the credit review process for 45 clients by utilizing Excel VBA macros to reduce review time by 18%
• Achieved $1.3M in freight cost savings and an 11% reduction in Scope 3 greenhouse gas emissions through strategic analysis and forecasting of sustainability initiatives for the VP of Global Supply Chain

Allendale, MI, US

• Research and test emerging technologies to understand the implications of their development within the market place and education
• Present innovative market technologies research as a keynote guest at national technology conferences and several regional academic conferences.
• Guide students, faculty and other professionals through a hands-on exploration of emerging and innovative technologies.
• Facilitate and encourage the discussion and development of technology within the student body

Quezon City, NCR, PH

• Organize week long international conference logistics for nearly 130 attendees
• Utilize analytics to validate value proposition and guide conference development
• Interview current CARP leaders to identify pain points of chapter development
• Create content and materials to ease the pain points identified through user interviews
• Implement marketing and website development campaigns within budget constraints

• Coordinate Logistics for nine separate projects in eight nations across the globe
• Manage project work sites to ensure efficient progress
• Collaborate with auxiliary organizations to maximize impact within project sites
• Utilize feedback to improve subsequent projects
• Streamline data collection processes to improve efficiency and quality of future projects
• Mentor young adults to cultivate a spirit of leadership and service to society

Independent Coursework

Bachelor Of Business Administration (Bba), Dual Major In Finance And Accounting