Jonathan Cooper Email & Phone Number

New York, Ny, Us

Building out an integrated Retention team within the Business Intelligence division at Dow Jones to nurture long lasting relationships with our clients.

New York, Ny, Us

Working across the globe within the Dow Jones Professional Information Business to build long lasting relationships with our clients.

London, Gb

Responsible for the $10m and 300+ clients of BMI Research in the Americas region, as well as $2.5m of key BMI global partnerships/accounts.Rebuilt an account management team and engaged various teams across Fitch Group business units to improve retention, upgrade yield and new logo revenues.

London, Gb

Focused on refining account management planning and strategy, as well as outlining global business development best practice. Responsible for continued integration of sales and marketing activities, using client knowledge and technology to further development lead flow and revenues. Devised and implemented a global sales training and development programme, as well as a new structure for sales and account management functions.

London, Gb

Built a global team of client relationship managers to support all account management activities over BMI's $35m portfolio. Recruited and trained a number of new employees to develop a team of over 20 staff across London, New York, Singapore, South Africa and Dubai. Designed and implemented a detailed Client Engagement Model for use across the organisation to drive usage, revenues and retention rates. Supported Global Head of Sales in portfolio planning and overall sales strategy.

London, Gb

Managing a team of 9 account management executives and responsible for a cumulative portfolio of upwards of $10m annually. Refreshed account management processes, training, client engagement strategy and budgeting. Grew revenues and retention across the Americas market by integrating BMI's unique analysis and stimulating organic subscriber growth. Had control over budgeting, targeting, recruitment, strategy and development of BMI's Americas operations. Ensured retention and growth of key clients by leveraging personal economic and financial markets knowledge to integrate BMI's views within corporate strategy and insight teams.

London, Gb

Managing a team of 8 business development and account management executives and responsible for a cumulative portfolio of upwards of $2.5m annually. Delivered 19% y-o-y growth by expanding BMI's client base through strong new logo acquisition and organic subscriber growth. Owned regional budgeting, targeting, recruitment, strategy and development of BMI's European operations. Ensured retention and growth of key clients through personal economic and financial markets knowledge, integrating BMI's views within corporate strategy and research teams.INTERIM HEAD OF N ASIA BUSINESS DEVELOPMENT - provided 2 months of interim support directing operations and team strategy in our Hong Kong office. Refreshed training, structure and focus during a short revitalisation period.

London, Gb

Managed complex cross-border business development processes across new and existing clients. Focusing on delivering BMI's unique analysis across Country Risk, Financial Markets and Industry Sectors to senior decision makers in financial institutions and multinational corporates. Used my economics and financial markets knowledge to integrate BMI's views across corporate strategy and research teams.