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Dow Jones brings together world-leading data, media, membership and intelligence solutions to power the most ambitious companies and professionals. When you partner with Dow Jones, you are powered by trust, quality, security and innovation.
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Vp - Global Head Of Client RetentionDow Jones Jul 2024 - PresentNew York, Ny, UsBuilding out an integrated Retention team within the Business Intelligence division at Dow Jones to nurture long lasting relationships with our clients. -
Director - Client RetentionDow Jones Jul 2018 - Jun 2024New York, Ny, UsWorking across the globe within the Dow Jones Professional Information Business to build long lasting relationships with our clients.
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Head - Americas Account Management, Global Partnerships; Global AccountsBmi Research (A Fitch Group Company) Apr 2017 - Jun 2018London, GbResponsible for the $10m and 300+ clients of BMI Research in the Americas region, as well as $2.5m of key BMI global partnerships/accounts.Rebuilt an account management team and engaged various teams across Fitch Group business units to improve retention, upgrade yield and new logo revenues. -
Global Head Of Commercial OperationsBmi Research (A Fitch Group Company) Jul 2015 - Mar 2017London, GbFocused on refining account management planning and strategy, as well as outlining global business development best practice. Responsible for continued integration of sales and marketing activities, using client knowledge and technology to further development lead flow and revenues. Devised and implemented a global sales training and development programme, as well as a new structure for sales and account management functions.
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Global Head | Key Accounts & Relationship ManagementBmi Research (A Fitch Group Company) Jul 2014 - Jun 2015London, GbBuilt a global team of client relationship managers to support all account management activities over BMI's $35m portfolio. Recruited and trained a number of new employees to develop a team of over 20 staff across London, New York, Singapore, South Africa and Dubai. Designed and implemented a detailed Client Engagement Model for use across the organisation to drive usage, revenues and retention rates. Supported Global Head of Sales in portfolio planning and overall sales strategy.
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Head Of Account Management - AmericasBmi Research (A Fitch Group Company) Mar 2013 - Jul 2014London, GbManaging a team of 9 account management executives and responsible for a cumulative portfolio of upwards of $10m annually. Refreshed account management processes, training, client engagement strategy and budgeting. Grew revenues and retention across the Americas market by integrating BMI's unique analysis and stimulating organic subscriber growth. Had control over budgeting, targeting, recruitment, strategy and development of BMI's Americas operations. Ensured retention and growth of key clients by leveraging personal economic and financial markets knowledge to integrate BMI's views within corporate strategy and insight teams.
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Head Of Business Development - EuropeBmi Research (A Fitch Group Company) Apr 2011 - Mar 2013London, GbManaging a team of 8 business development and account management executives and responsible for a cumulative portfolio of upwards of $2.5m annually. Delivered 19% y-o-y growth by expanding BMI's client base through strong new logo acquisition and organic subscriber growth. Owned regional budgeting, targeting, recruitment, strategy and development of BMI's European operations. Ensured retention and growth of key clients through personal economic and financial markets knowledge, integrating BMI's views within corporate strategy and research teams.INTERIM HEAD OF N ASIA BUSINESS DEVELOPMENT - provided 2 months of interim support directing operations and team strategy in our Hong Kong office. Refreshed training, structure and focus during a short revitalisation period.
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Senior Business Development Manager - EuropeBmi Research (A Fitch Group Company) Jul 2009 - Apr 2011London, GbManaged complex cross-border business development processes across new and existing clients. Focusing on delivering BMI's unique analysis across Country Risk, Financial Markets and Industry Sectors to senior decision makers in financial institutions and multinational corporates. Used my economics and financial markets knowledge to integrate BMI's views across corporate strategy and research teams.
Jonathan Cooper Skills
Jonathan Cooper Education Details
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University Of WarwickEconomics
Frequently Asked Questions about Jonathan Cooper
What company does Jonathan Cooper work for?
Jonathan Cooper works for Dow Jones
What is Jonathan Cooper's role at the current company?
Jonathan Cooper's current role is VP - Global Head of Client Retention.
What is Jonathan Cooper's email address?
Jonathan Cooper's email address is jo****@****rch.com
What schools did Jonathan Cooper attend?
Jonathan Cooper attended University Of Warwick.
What skills is Jonathan Cooper known for?
Jonathan Cooper has skills like Fx Options, Equities, Country Risk Analysis, Commodity, @risk, Financial Markets, Business Development, Research, Emerging Markets, Economics, Macroeconomics, Political Risk Analysis.
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