Jonathan Correa Suárez Email & Phone Number

Itagüí, Co

Master Administrator de la consola Trend Vision One a nivel de Apex, XDR y workload con mas de 10.000 activos gestionados, creación y gestión de politicas, gestión de cobertura, licenciamiento.MDR - Analisis y atención de alertamientos generados por el XDRSoporte de seguridad informática de segundo nivelAnálisis e investigación de alertas de seguridad escaladas por el SOC (Centro de Operaciones de Seguridad) en las que se informa de entradas no autorizadas desde otros países a través de VPN, transferencia de datos inusual, posibles movimientos laterales, autenticaciones SMB o NTLM, intentos de fuerza bruta y otras alertas maliciosas.Validación de la reputación de las URL notificadas como maliciosas y escalado al equipo de proxy para su autorización o denegación.Gestión de incidentes, solicitudes y órdenes de cambio en la herramienta BMC REMEDY IT SERVICE MANAGEMENT.Publicar y entregar informes puntuales sobre el resultado del acuerdo de nivel de servicio - SLA acordado. Realizar informes sobre la gestión del control de listas de usuarios administradores locales y permisos de acceso directo a Internet. Seguimiento de usuarios bloqueados, monitorización de cuentas de usuario en el dominio en la herramienta Datalake - Exabeam, según la detección, se informa al equipo de service desk de las máquinas donde se producen los bloqueos.Aprobación y análisis de vulnerabilidades de software libre.Validación y aprobación de los permisos de administrador local y navegación transparente.Analisis y aprobación de permisos VPN sobre los respectivos recursos y servicios.Analisis y aprobación de permisos para configuraciones del firewall.Gestión, análisis y aprobación de los permisos VPN, en los respectivos recursos y servicios.Gestión de correo sospechoso

Antioquia, Colombia

In charge of controlling and managing the entire operation of the company, including all legal transactions, invoicing, accounting and others, personnel administration, technological management and control of dispatches, customer service in person, virtual and telephone, technological updating.

Advice to small companies on the correct operation of their applications, installation of security cameras, on-demand IT updates and advice, installation and support of purchased software and hardware, support to application development contractors in the correct execution of the processes for which the licenses were acquired.Information security analysis, remote and on-site consulting to customers regarding the care of information and possible vulnerabilities that may arise when their equipment has access to the Internet (email, SPAM, Phishing) and the risk that may represent connecting mass storage devices.Advice on backup and the advantage of having this service in each of the companies.

Medellin

Advice and accompaniment to the IT area in order to include all technical requirements within their requests, in this option I served as technology consultant seeking to create a complete ticket where it covers the customer's needs in terms of software acquisition and / or hiring a third party on issues of support, hardware upgrades, computer security, backup, migration and others, additionally followed up on each of the contracts executed by the hand of each of the designated auditors.Manage purchase requests related to technology requirements (hardware and software), aiming to maximize the contribution of operational results, optimizing costs and risks.Verification and gathering of requirements according to the client's needs.Follow-up of legal and technical compliance of contracts.

Manage all purchase requests in mission for EPM related to computing devices, software licensing, hiring a third party for the execution of a specific task, advice and budget certification for the effective execution of the processes.Technical support to EPM in order to ensure greater clarity in their requests for technological upgrades of both hardware and software.Support to the staff of the Mobile Computing Team and End User of EPM in the management of minor purchases of computer products, support in activities agreed within the area, manage and update the catalog of equipment, accessories and spare parts, quality control in the execution of procedures, propose improvement actions and discuss in favor of the process.Administration of supply contracts for the purchase of IT equipment, accessories and software. Accessories and software, make marketing studies and presentation of technical reports for the awarding of contracts.Support to EPM's purchasing unit in the execution of technical concepts to approve the purchase of office equipment.Registration and documentation of requirements under the management tool CA Service Desk Manager.

Analysis and repair of hardware and software equipment scaled by first and second level of mission support for the EPM client.Analysis of failures that compromise the integrity of information related to computer security issues, analysis of isolated network equipment suspected of being infected with malware in order to prevent its spread.Escalation and support to the IT security area in order to provide a solution to the incident presented.Hardware and software maintenance to all equipment associated with EPM and its subsidiaries, physical repair according to the need, investigation and documentation.Remote support to level 1 and 2 supports in the regions and main facilities in order to avoid unnecessary sending of devices for review in the laboratory, thus controlling the backlog of cases.Configuration and commissioning of equipment used as a contingency in order to reduce the impact on the customer's daily functions in order to provide a correct solution to the reported failure.Creation of support manuals in order to share knowledge with the entire IT area seeking to reduce unnecessary escalation of incidents.Reporting of warranties to suppliers, technical support in the correct delivery of the report made.Physical inventory control of the laboratory facilities and the information provided by the support of each region.Generate action plans for equipment with recurring failures.Create and maintain updated seeds of the EPM group for the installation of new equipment.Installation and configuration of computer equipment.Registration and documentation of requirements under the CA management tool. Service Desk Manager

Analysis of failures at software and hardware level scaled by the client, advice in order to minimize the failures that may occur by having access to the network (malware, phishing and others).Technological update in the headquarters and offices that may be necessary according to recurrent cases of failures.Verification and constant updating of inventory in all assigned offices and regions.Configuration of computer equipment, remote and on-site attention to external headquarters of Electrificadora de Santander (ESSA) in Santander and support to the subsidiary of epm CENS (Cucuta).Remote - site attention to first and second level support failures, warranty reporting, control of cases escalated to supplier or customer level (databases, security, servers, telephony and others), follow up to upgrade requests.Registration and documentation of requirements under the management tool CA Service Desk Manager.Translated with www.DeepL.com/Translator (free version)

Especialización En Seguridad Y Riesgo Informatico, Seguridad Y Riesgo Informatico

Ingeniero Informático

Tecnologo En Sistemas

Tecnico En Sistemas, Informatics